Re: I can't close the screen 'this page cannot be displayed'

Wow! This is very thorough. I really appreciate your help. I will follow your
instructions and post back to here to let you know how I make out.

Thanks again,
Ross


"Jan Il" wrote:

> Hi Ross :-)
>
> Installling Sp2 may have uncovered malware on your system that is now
> causing this problem, that is what it does.
>
> First... Click Tools>Internet Explorer>Options>
> Click the Advanced tab>Under Browsing,
> Uncheck the "Enable third-party browser extensions (requires restart)" check
> box.
> Click OK.
>
> If this allows your computer to run properly then you do have an infected
> machine, so proceed to the following to thoroghly clean it. Follow all
> instructions carefully:
>
> First, Clear the TIF's and empty the recycle bin:
> http://www.mvps.org/winhelp2002/delcache.htm
>
> Also…empty your Recycle bin.
>
> Then do the following:
>
> WARNING>>>> Backup all documents and files before removing any spyware!!
>
> Most importantly, download install and run CWShredder here
> http://www.majorgeeks.com/download3019.html
> or here
> http://www.trendmicro.com/cwshredder/
> and About Buster, which searches for hidden .dlls that recreate the malware.
> http://www.majorgeeks.com/download4289.html
> Then visit these two sites to test for parasites and help basic cleaning:
> On-Line Check
> http://aumha.org/a/noads.htm
> and
> Quick-Fix Protocol.
> http://aumha.org/a/quickfix.php
> Basically, throw everything here at your "infection".
>
> Then download, install and immediately update these three programs before
> running:
> AdAware SE - Update immediately after installing
> http://www.download.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button
> AdAware Tutorial -
> http://www.bleepingcomputer.com/forums/index.php?showtutorial=48
> SpyBot S &D - Update immediately after installing
> http://www.majorgeeks.com/download2471.html
> SpyBot S&D Tutorial -
> http://www.bleepingcomputer.com/forums/index.php?showtutorial=43
> Microsoft Windows Antispyware Program (Beta)
> http://www.microsoft.com/athome/security/spyware/software/default.mspx
>
> Next, do an Online scan here (if possible) -
> http://www.pandasoftware.com/activescan/com/activescan_principal.htm
> Make sure that you choose "fix" or "clean".
>
> Download Pocket Killbox from
> http://www.thespykiller.co.uk/files/killbox.exe
> and put it on the desktop where you can find it easily
>
> Download, install, and run HiJackThis - it is one of the most important
> tools to help clean your system of scumware. Follow the instructions
> carefully:
>
> How to download and install HiJackThis: (it does not need to be updated)
> http://www.bleepingcomputer.com/forums/topict309.html
>
> Please DO NOT post your log to this newsgroup. It is important that you go
> to one of the HiJackThis Support Forums below:
> CastleCops HiJackThis Forum
> http://castlecops.com/f67-Hijackthis_Spyware_Viruses_Worms_Trojans_Oh_My.html
> or Bleeping Computer HiJackThis Forum
> http://www.bleepingcomputer.com/forums/forum22.html
> to allow the program experts there to evaluate your log and advise you of
> any
> necessary steps to clean your system.
> (Note: Look for and read the "Important- Read This First" messages in the
> sections for HiJackThis logs so that you follow proper procedure. You will
> have to Register before posting on these Forums. Please follow all posting
> instructions carefully to avoid having your log deleted or ignored.)
>
> Also, please post a link to the forum where you post your HJT log back to
> this thread so that we can follow your progress there.
>
> CAUTION!!!!! Before you try to remove spyware using any of the programs
> below, download a copy of LSPFIX from any of the following sites:
> http://www.cexx.org/lspfix.htm
> http://www.spychecker.com/program/winsockxpfix.html
> (if your OS is Win2k or XP) The process of removing certain malware may kill
> your internet connection. If this should occur, this program, LSPFIX, will
> enable you to regain your connection.
>
> You should also get a copy of WINSOCKXPFIX available at:
> http://www.spychecker.com/program/winsockxpfix.html
> and
> WinsockXP Fix- WinXP
> http://www.spychecker.com/program/winsockxpfix.html
> with instructions, at
> http://www.iup.edu/house/resnet/winfix.shtm
> also... From LavaSoft- all versions of Windows-
> http://digital-solutions.co.uk/lavasoft/whndnfix.zip
> (NOTE: It is reported that in XP SP2, the command netsh winsock reset
> will fix this problem without the need for these programs.)
> or Winsock Fix Utility
> http://www.dfwonline.net/files/WinsockFix.zip
>
> How to Restart in Safe Mode
> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406
>
> How to Show Hidden Files
> http://snipurl.com/6rl8
>
> Hope this helps.
>
> Jan :)
> MS MVP - IE/OE
> Smiles are meant to be shared,
> that's why they're so contagious.
>
> Replies are posted only to the newsgroup for the benefit or other readers.
> How to make a good newsgroup post:
> http://www.dts-l.org/goodpost.htm
>
> "Ross" <Ross@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:C762FA56-B647-420C-B7A3-7A41B949452C@xxxxxxxxxxxxxxxx
> >I just installed SP2 on WIndows XP Home. Immediately after the update, I
> > began to occasionally get a window that stays on top of all other windows
> > that looks like the standard 'this page cannot be displayed' window except
> > with no borders. It cannot be moved or manipulated in any way. I can move
> > other windows around behind it. I must restart to clear but it comes back
> > again while browsing using IE 6. Any ideas?
>
>
.