Re: IE not starting

"Greg Hines" <greghines@xxxxxxxxxxxxxxxxxx> wrote in message
news:pSKye.411$ru5.2255@xxxxxxxxxxxxxxxxxxxxxxx
> Frank,
>
> Tried that, but still the same problem. I happened to have the Task Mgr.
> open when I tried to start IE6 and Dr. Watson briefly appears as well, but
> no entry in the Event Viewer. Tracked down the log file and the top section
> looks like this:-
....
> FAULT ->7830e1b1 668b0a mov cx,[edx]
....
> I don't know if the access violation is a file access violation or not. The
> C Drive partition is FAT32.

You chopped the dump too soon.
The most useful part of a drwtsn32.log is the following section
called Stack Back Trace (only the one following the FAULT -> line)
If there are any interpreted characters in the section following that,
the Raw Stack Dump the words they display may be clues too.

It's really unfortunate that your OS doesn't match module names.
In the past I have suggested that W2K users might try activating
Dump Symbol Table to try to compensate for this deficiency.
If you can get full symbols in your Stack Back Trace you would
have even better clues about what was going on.

Here are some links I previously found for an XP user to do the latter.
I think the same links should apply to your OS or at least
a slight modification to the search will find more appropriate ones.


<paste>

<title>Microsoft Windows XP - Setting up Dr. Watson</title>
< http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/drwatson_setup.mspx >

(MSDN search for
drwtsn32 symbols xp
)


<title>How to Use the Microsoft Symbol Server</title>
< http://www.microsoft.com/whdc/devtools/debugging/symbols.mspx >

(Google web search for
inurl:symbols site:microsoft.com
)

</paste>


BTW I suspect that the above address is not in a module normally
loaded by IE. Another way to check on what module it might be within
would be to use Process Explorer (from SysInternals) with a lower pane
view of DLLs (e.g. press Ctrl-d) and all columns in that view checked
(especially Base Address). Sort by Base Address to simplify finding
a module which might bound your crash address.


HTH

Robert Aldwinckle
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