Re: Page cannot be displayed

"Amanda" <Amanda@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:CCECCC8B-2973-483F-A9A3-6D3F9587BB43@xxxxxxxxxxxxxxxx
> Hi Robert,
>
> I tried your suggestion, and the same thing happened. I received the same
> error message. Any other ideas on what to do?

I would trace it. Since you have XP Pro you also have its Support
Tools which has netcap in it. Then you can use Ethereal to format
that trace. Trace both the responses to IE and the firefox requests.
That will remove any question about the source of the message which
is displayed to you in each browser.

Trace the same transaction on the other computers which work
and try to see what the differences are either in the requests
or in the responses. E.g. if one machine is infected by spyware
so that the ultimate request is being redirected from the spyware site
the error message could be the university site's reaction to that.
Etc.


>
> Thanks,
>
> Amanda


Good luck

Robert
---


>
> "Robert Aldwinckle" wrote:
>
>> "Amanda" <Amanda@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:8308DB6F-3BF3-455B-A598-A1DC8B17E076@xxxxxxxxxxxxxxxx
>> > Using Windows XP pro with SP2, and Internet Explorer 6.0 128 bit version and
>> > Norton Internet Security System . .
>> >
>> > I cannot get to this website:
>> > http://csep10.phys.utk.edu/astr161/lect/venus/venus.html
>> >
>> > I get the "Page cannot be displayed" message whenever I try to.
>>
>> Looks like you have some blocking software in the path
>> (e.g. proxy server) which is denying you access to that site.
>> For example, that site does not have a Privacy Policy
>> (according to Alt-V,v). If that was a criterion deemed sufficient
>> to deny you access you could be getting an error message
>> from it, (e.g. the one that you see with FireFox.)
>>
>> If you aren't seeing the same error message that you see
>> with another browser at the same site that could be explained
>> if you are using an unfortunate default in the Options, Advanced tab:
>> Show friendly HTTP error messages
>> If that option is checked try unchecking it and see if your symptom
>> changes. Note: I can't remember if that is another one of the
>> undocumented "requires restart" options or not but to test the change
>> thoroughly, if it doesn't have an immediate effect, at least make sure
>> you close all instances of IE windows and verify (e.g. using Task Manager)
>> that no instance of iexplore.exe remains running before deciding
>> that that the final test was unsuccessful.
>>
>>
>> Good luck
>>
>> Robert Aldwinckle
>> ---
>>
>>
>> > I've tried
>> > a number of things: I've updated windows, restarted my computer several
>> > times, opened a new browser window many times, examined my security options
>> > under Internet options-Advanced to make sure that SSL 2.0, SSL 3.0, and TLS
>> > 1.0 are checked, disabled my Internet securty center (including firewall),
>> > and cleared my cache and cookies. I've done almost everything I can think
>> > of. It is this site ONLY that is giving me trouble. In addition, I've
>> > checked on 4 other computers, and the page loads without a problem. I had
>> > mozilla firefox installed before as well, and whenever I tried using that to
>> > view the page, it gave me a message saying something like "connection was
>> > refused when attempting to connect to
>> > http://csep10.phys.utk.edu/astr161/lect/venus/venus.html"; I tried
>> > uninstalling and reinstalling mozilla and tried clearing the cache and
>> > cookies, etc. etc. It didn't work with that browser either. Since the page
>> > loads fine on other computers, I still think there must be something awry
>> > with my computer, specifcially, or possibly some type of corruption with the
>> > web browser or how windows is handling the web browsers.
>> >
>> > Please help!
>>
>>
>>



.

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