RE: Blank page when logging request via the web

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Hello Jason !
Always good to see you !

I followed Frank's proposition on 2 machines (XP sp2) which are experiencing
the blank page - there are 31 with the same problem. It did not work.
Although it did not work, I would like to thank Frank very much for his offer
to help. Much appreciated.

I also registered the following .dll:

urlmon.dll
mshtml.dll
shdocvw.dll
browseui.dll
msjava.dll

However, mshtml.dll and msjava.dll have failed to register. This failure
also occurred on machines which DO NOT experience the blank page. I may add
that in terms of browsing or connecting to the internet, there is nothing
wrong. It's only some users when they try to log a call through our internal
web interface. They fill in the appropriate field and then click on
"submit". At this point, it returns a blank page instead of the
acknowledgment receipt with the details (reference etc.).

One of the 2 machines I went to in order to try Frank's suggestion behaved
strangely. Before trying Frank's suggestion, I wanted to check in order to
make sure that it is "infected" by the problem. I performed a test and it
succeeded ! But on my second, third, fourth... attempt, it failed with the
blank page. Afterwards, I tried Frank's and the registration of the .dll
files, it did not make the difference.

It might be something else ?

Grateful thanks.

Best.

PS: Just to check, have you received the .CAB file ?

=============

"Jason Tan (MSFT)" wrote:

> Hi Best,
>
> Thank you for posting!
>
> I understand several clients will open blank page when you click a
> hyperlink in Internet Explorer. If there is any misunderstanding, please
> let me know at your earliest convenience.
>
> Thanks Frank's detailed and helpful information. Additionally, I would like
> to share some steps for your reference:
>
> To solve the issue, please try the following steps below:
>
> 1. Quit all running programs.
>
> 2. Click Start, and then click Run.
>
> 3. In the Open box, type "regsvr32 urlmon.dll" (without the quotation
> marks), and then click OK. On the message confirming that the registration
> is successful, click OK.
>
> NOTE: If it does not find the .dll you can click Start, Run, regsvr32 /i
> urlmon.dll (or whichever .dll is missing) to re-install and re-register the
> dynamic link library.
>
> NOTE: In some cases registering the urlmon.dll will be sufficient to
> resolve the issue. Try the links at this point, if they still won't work
> continue with the following steps.
>
> 4. Click Start, click Run, type "regsvr32 mshtml.dll" (without the
> quotation marks), and then click OK. On the message that confirms the
> successful registration of this file, click OK.
>
> 5. Click Start, click Run, type "regsvr32 shdocvw.dll" (without the
> quotation marks), and then click OK. On the message that confirms the
> successful registration of this file, click OK.
>
> 6. Click Start, click Run, type "regsvr32 browseui.dll" (without the
> quotation marks), and then click OK. On the message that confirms the
> successful registration of this file, click OK.
>
> 7. Click Start, click Run, type "regsvr32 msjava.dll" (without the
> quotation marks), and then click OK. On the message that confirms the
> successful registration of this file, click OK.
>
> 8. Restart the computer.
>
> Hope the information helps. If there is anything that is unclear, please
> feel free to let me know.
>
> Thanks & Regards,
>
> Jason Tan
>
> Microsoft Online Partner Support
> Get Secure! - www.microsoft.com/security
>
> =====================================================
>
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
>
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> | Thread-Topic: Blank page when logging request via the web
> | thread-index: AcVZgCgueUl48cKtTIyntS4AifnWYQ==
> | X-WBNR-Posting-Host: 155.198.9.108
> | From: "=?Utf-8?B?YmVzdEBuZXdzLnBvc3RhbGlhcw==?=" <best@xxxxxxxxxxxxxx>
> | Subject: Blank page when logging request via the web
> | Date: Sun, 15 May 2005 11:59:01 -0700
> | Lines: 31
> | Message-ID: <D1B2E9DA-8190-4875-B97C-1A0102E62BEF@xxxxxxxxxxxxx>
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> | charset="Utf-8"
> | Content-Transfer-Encoding: 7bit
> | X-Newsreader: Microsoft CDO for Windows 2000
> | Content-Class: urn:content-classes:message
> | Importance: normal
> | Priority: normal
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> | Newsgroups: microsoft.public.windows.inetexplorer.ie6.browser
> | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> | Xref: TK2MSFTNGXA01.phx.gbl
> microsoft.public.windows.inetexplorer.ie6.browser:90034
> | X-Tomcat-NG: microsoft.public.windows.inetexplorer.ie6.browser
> |
> | Hello Everyone,
> |
> | Windows XP SP1 and SP2
> |
> | We have a system log through the internal web interface, i.e. when a user
> | has a problem s/he can either telephone to the Service desk, send an
> email,
> | or log the problem through the company web interface. 31 users out of
> 13000
> | complained that when they tried to log a problem through the web and then
> | click on 'submit', they receive a blank page instead of the reference of
> the
> | log.
> |
> | We tried the following to no avail:
> |
> | Deleting cookies
> | Deleting all temporary files
> | Deleting downloaded objects
> | Restoring default security level
> | Clear connections
> | Removing the Plug-Ins in Internet Explorer
> | Removing the Plug-ins in the registry
> | Resetting the Dll files: Shdocvw.dll, Msjava.dll, Actxprxy.dll,
> | Oleaut32.dll, Mshtml.dll, Browseui.dll, Shell32.dll.
> |
> | We are thinking that it might (just might) be a problem with some
> settings
> | in their IE. Are we right or wrong ? Can anyone give us some
> indications
> | which might help us ?
> |
> | Much appreciated.
> |
> | Best
> |
> |
>
>
.

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