Re: Blank page when logging request via the web
- From: "Frank Saunders, MS-MVP IE/OE" <franksaunders@xxxxxxxx>
- Date: Sun, 15 May 2005 19:22:45 -0500
<best@xxxxxxxxxxxxxx> wrote in message news:D1B2E9DA-8190-4875-B97C-1A0102E62BEF@xxxxxxxxxxxxx
Hello Everyone,
Windows XP SP1 and SP2
We have a system log through the internal web interface, i.e. when a user
has a problem s/he can either telephone to the Service desk, send an email,
or log the problem through the company web interface. 31 users out of 13000
complained that when they tried to log a problem through the web and then
click on 'submit', they receive a blank page instead of the reference of the
log.
We tried the following to no avail:
Deleting cookies Deleting all temporary files Deleting downloaded objects Restoring default security level Clear connections Removing the Plug-Ins in Internet Explorer Removing the Plug-ins in the registry Resetting the Dll files: Shdocvw.dll, Msjava.dll, Actxprxy.dll, Oleaut32.dll, Mshtml.dll, Browseui.dll, Shell32.dll.
We are thinking that it might (just might) be a problem with some settings in their IE. Are we right or wrong ? Can anyone give us some indications which might help us ?
Much appreciated.
Best
From http://www.fjsmjs.com/OE/nolinks.htm
1. Click Start, and then click Run.
2. In the Open box, type:
regsvr32 urlmon.dll
3. Click OK, and then click OK again when you receive the following message:
DllRegisterServer in urlmon.dll succeeded.
4. If that doesn't fix it, see this article:
http://www.mvps.org/inetexplorer/answers.htm#new_window
5. If you are using WinXP try this: http://www.mvps.org/sramesh2k/reg/IE_Default_Browser.reg
6. See Internet Explorer 6.0 Service Pack 1 may display a blank Web page after you select Auto-Select encoding
http://support.microsoft.com/kb/870863
You can also try this:
Go to Start/run, and type SFC (msconfig for WinXP).
Choose 'Extract One File From Installation Disk' ("Expand File" for WinXP).
Type oleaut32.dll, not worrying about its location. Then, click Start.Next to 'Restore From', type in or browse for the file's location, which is probably in the Win98 (i386 for WinXP) folder of your installation CD-ROM (typically D:\Win98), or in your Windows\Options\Cabs (Windows\i386 for WinXP) folder, as the case may be.
Then, next to 'Save File In', enter C:\Windows\System (C:\Windows\System32 for WinXP), and click OK. System File Checker (or msconfig) looks for the file, saves it as you requested, and then tells you that 'the file has been successfully extracted'.
You may need to reboot.
-- Frank Saunders, MS-MVP, IE/OE Please respond in Newsgroup only. Do not send email http://www.fjsmjs.com Protect your PC http://www.microsoft.com./athome/security/protect/default.aspx http://defendingyourmachine.blogspot.com/
.
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