Re: Problems accessing Hotmail Account
- From: "Doug Robbins" <dkr@xxxxxxxxxxxxxx>
- Date: Thu, 12 May 2005 08:46:22 +0200
Thanks, Jan. I'll pass this on.
Doug Robbins - Word MVP
"Jan Il" <abuse@xxxxxxxxxxxxx> wrote in message
> Hi Doug :-)
> Here are some troubleshooting suggestions they might try, not knowing if
> they may have some 3rd party programs that might be blocking their access
> or causing the error messages:
> Check your HOSTS file and see if the sites are there.
> Also, try adding those sites to your IE Trusted Zone.
> Trouble logging into Hotmail
> Tools>Internet Options>Security>Advanced>Custom Level> change each of the
> ActiveX Controls setting respectively down the list to the following:
> Change the following in order:
> Log on as Administrator
> Go To Start>Run>type in ReGsvr32.exe softPUB.DLL "
> Change the IE Settings: Tools>Internet Options>Security>Setting>set to
> Medium or Low...
> Check you connection settings and make sure your Proxy settings are
> if you use them, and if you use LAN, be sure "Proxy server" box is
> Check all security and ActiveX settings in your AV, anti-spyware programs,
> 3rd party toolbars. Check that Privacy, Internet and Trusted Zones are set
> Check your firewall for settings and ActiveX blockers.
> Go to Tools/InternetOptions/Privacy tab/and then click the Sites tab.
> any Domains under Managed Websites that have to do with MSN or MSN
> or MSN Hotmail. These may be blocked cookies. After removing any of these
> items, restart IE and see if you can access Hotmail.
> Also, uninstall and reinstall MSN Messenger 6 through Add/Remove programs.
> the beta version)
> Do you have SpyBot Search & Destroy? Check the following there under
> (Advanced Mode) and see if there is anything related to any of the sites
> can't access. When you highlight an item, it gives details about it. If
> find anything, remove it or set to ignore.
> Opt Out
> If you have SpywareBlaster, check the Internet Explorer tab Block list and
> see if there is anything there that looks like the sites you are trying to
> access. Remove it or set to ignore. Also, check the Restricted Sites tab
> and see if there is anything there, if so, remove or ignore. Check under
> the Tools and click the Flash Killer tab and make sure it's unchecked.
> Disable the McAfee ActiveX controls Applet filters in the Internet Filter
> window when you select Customize your VShield settings
> "Your current security settings prohibit running Active X controls on this
> page. As a result pages may not display correctly."
> Here are a few others, although I'm not sure they may apply:
> - Go to IE6 Tools/Internet Options/Privacy tab, then click Edit. enter
> "hotmail.com" and then click the Allow tab. Evidently there is a Hotmail
> problem with privacy
> settings/corrupted cookies.
> - Check in Internet Explorer under Tools/Internet Options/Security that
> user has not changed the password setting from 'prompt for username and
> password' to 'anonymous logon' in Internet Zone. The option setting for
> anonymous logon
> may cause the error.
> Make sure that cookie settings aren't too restrictive in Internet Options>
> Privacy. Setting passport.com, passport.net, hotmail.com, msn.com as
> accept" may help. Or a setting of "low" or "accept all" should be OK. More
> on privacy settings at
> Hope this helps :-)
> Jan :)
> MS MVP - IE/OE
> Smiles are meant to be shared,
> that's why they're so contagious.
> Replies are posted only to the newsgroup for the benefit or other readers.
> How to make a good newsgroup post:
>> Have a friend who, since upgrading to Windows XP Professional, when
>> trying to log into a Hotmail email account via Passport, receives a
>> series of about 5 dialog boxes advising that a program is trying to
>> access something from one of the trusted sites (not sure of the exact
>> wording of the message) It is necessary to click on the Yes in each of
>> these dialog boxes to get into the Hotmail account. There are no sites
>> in the Trusted Sites area.
>> Does anyone know how to overcome this inconvenience?
>> Thanks in advance,
>> Doug Robbins - Word MVP