Re: Problems accessing Hotmail Account



Thanks, Jan. I'll pass this on.

--
Regards,

Doug Robbins - Word MVP
"Jan Il" <abuse@xxxxxxxxxxxxx> wrote in message
news:O4w1NhiVFHA.2124@xxxxxxxxxxxxxxxxxxxxxxx
> Hi Doug :-)
>
> Here are some troubleshooting suggestions they might try, not knowing if
> they may have some 3rd party programs that might be blocking their access
> or causing the error messages:
>
> Check your HOSTS file and see if the sites are there.
>
> Also, try adding those sites to your IE Trusted Zone.
>
> Trouble logging into Hotmail
> http://inetexplorer.mvps.org/answers_10.htm#hotmail
>
> and...
>
> Tools>Internet Options>Security>Advanced>Custom Level> change each of the
> ActiveX Controls setting respectively down the list to the following:
>
> Change the following in order:
> Prompt
> Disable
> Disable
> Prompt
> Prompt
>
> also......:
>
> Log on as Administrator
> Go To Start>Run>type in ReGsvr32.exe softPUB.DLL "
> Change the IE Settings: Tools>Internet Options>Security>Setting>set to
> Medium or Low...
> Check you connection settings and make sure your Proxy settings are
> correct
> if you use them, and if you use LAN, be sure "Proxy server" box is
> UNchecked.
>
> Check all security and ActiveX settings in your AV, anti-spyware programs,
> 3rd party toolbars. Check that Privacy, Internet and Trusted Zones are set
> correctly.
> Check your firewall for settings and ActiveX blockers.
>
> Go to Tools/InternetOptions/Privacy tab/and then click the Sites tab.
> Remove
> any Domains under Managed Websites that have to do with MSN or MSN
> Messenger
> or MSN Hotmail. These may be blocked cookies. After removing any of these
> items, restart IE and see if you can access Hotmail.
>
> Also, uninstall and reinstall MSN Messenger 6 through Add/Remove programs.
> (Not
> the beta version)
>
> Do you have SpyBot Search & Destroy? Check the following there under
> Tools
> (Advanced Mode) and see if there is anything related to any of the sites
> you
> can't access. When you highlight an item, it gives details about it. If
> you
> find anything, remove it or set to ignore.
>
> HOSTS
> ActiveX
> Opt Out
>
> If you have SpywareBlaster, check the Internet Explorer tab Block list and
> see if there is anything there that looks like the sites you are trying to
> access. Remove it or set to ignore. Also, check the Restricted Sites tab
> and see if there is anything there, if so, remove or ignore. Check under
> the Tools and click the Flash Killer tab and make sure it's unchecked.
>
> Disable the McAfee ActiveX controls Applet filters in the Internet Filter
> window when you select Customize your VShield settings
>
> "Your current security settings prohibit running Active X controls on this
> page. As a result pages may not display correctly."
> http://www3.telus.net/dandemar/acxen.htm
> or
> http://support.microsoft.com/default.aspx?scid=kb;EN;Q319585&LN=EN
>
> Here are a few others, although I'm not sure they may apply:
>
> - Go to IE6 Tools/Internet Options/Privacy tab, then click Edit. enter
> "hotmail.com" and then click the Allow tab. Evidently there is a Hotmail
> problem with privacy
> settings/corrupted cookies.
>
> - Check in Internet Explorer under Tools/Internet Options/Security that
> the
> user has not changed the password setting from 'prompt for username and
> password' to 'anonymous logon' in Internet Zone. The option setting for
> anonymous logon
> may cause the error.
>
> Make sure that cookie settings aren't too restrictive in Internet Options>
> Privacy. Setting passport.com, passport.net, hotmail.com, msn.com as
> "always
> accept" may help. Or a setting of "low" or "accept all" should be OK. More
> on privacy settings at
> http://www.microsoft.com/windowsxp/using/security/learnmore/ie6.mspx
>
> Hope this helps :-)
>
> Jan :)
> MS MVP - IE/OE
> Smiles are meant to be shared,
> that's why they're so contagious.
>
> Replies are posted only to the newsgroup for the benefit or other readers.
> How to make a good newsgroup post:
> http://www.dts-l.org/goodpost.htm
>
>
>
>> Have a friend who, since upgrading to Windows XP Professional, when
>> trying to log into a Hotmail email account via Passport, receives a
>> series of about 5 dialog boxes advising that a program is trying to
>> access something from one of the trusted sites (not sure of the exact
>> wording of the message) It is necessary to click on the Yes in each of
>> these dialog boxes to get into the Hotmail account. There are no sites
>> in the Trusted Sites area.
>>
>> Does anyone know how to overcome this inconvenience?
>>
>> --
>> Thanks in advance,
>> Doug Robbins - Word MVP
>>
>


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