Re: Internet Explorer Crashes on particular sites
- From: "Jan Il" <abuse@xxxxxxxxxxxxx>
- Date: Sat, 30 Apr 2005 10:44:30 -0400
Hi Jasper :-)
Something is blocking these sites. There are several things that can cause this kind of problem, so often it is a matter of elimination.
First, have you checked to see if you really have that file in Locals?
And you might also try the following:
Try deleting the History and Temporary Internet Files *folders* for the user account having the problem. See: http://mvps.org/winhelp2002/delcache.htm
Additional info at http://inetexplorer.mvps.org/answers_5.htm#wininet
If you have any 3rd party toolbars, such as Yahoo, Google or Yahoo Companion, disable them.
Make sure that the sites are in you IE Trusted Zone:
and.....
Cannot browse certain websites http://www.dslreports.com/faq/10082
SpyBot Search & Destroy: Check the following there under Tools (Advanced Mode) and see if there is anything related to any of the sites you can't access. When you highlight an item, it gives details about it. If you find anything, remove it or set to ignore.
HOSTS ActiveX Opt Out
If you have SpywareBlaster, check the Internet Explorer tab Block list and see if there is anything there that looks like the sites you are trying to access. Remove it or set to ignore. Also, check the Restricted Sites tab and see if there is anything there, if so, remove or ignore. Check under the Tools and click the Flash Killer tab and make sure it's unchecked.
If you have McAfee, there are issues. See here:
Disable the McAfee ActiveX controls Applet filters in the Internet Filter window when you select Customize your VShield settings
also.....
Tools>Internet Options>Security>Advanced>Custom Level> change each of the ActiveX Controls setting respectively down the list to the following:
Change the following in order: Prompt Disable Disable Prompt Prompt
Log on as Administrator Go To Start>Run>type in ReGsvr32.exe softPUB.DLL " Change the IE Settings: Tools>Internet Options>Security>Setting>set to Medium or Low...
"Your current security settings prohibit running ActiveX controls on this page. As a result pages may not display correctly." http://www3.telus.net/dandemar/acxen.htm or http://support.microsoft.com/default.aspx?scid=kb;EN;Q319585&LN=EN
Here are a few others, although I'm not sure they may apply:
- Go to IE6 Tools/Internet Options/Privacy tab, then click Edit. enter
"hotmail.com" and then click the Allow tab. Evidently there is a Hotmail problem with privacy
settings/corrupted cookies.
- Check in Internet Explorer under Tools/Internet Options/Security that the
user has not changed the password setting from 'prompt for username and
password' to 'anonymous logon' in Internet Zone. The option setting for anonymous logon
may cause the
error.
Make sure that cookie settings aren't too restrictive in Internet Options> Privacy. Setting passport.com, passport.net, hotmail.com, msn.com as "always accept" may help. Or a setting of "low" or "accept all" should be OK. More on privacy settings at http://www.microsoft.com/windowsxp/using/security/learnmore/ie6.mspx
Internet Explorer stops responding or crashes, and you receive an access violation in Vgx.dll, when you view a Web page in Internet Explorer 6.0
http://support.microsoft.com/?scid=kb;en-us;885932
Update for Internet Explorer 6 for XP Service Pack 2 (KB885932) http://www.microsoft.com/downloads/details.aspx?FamilyID=5437f94d-899f-425c-b2a4-893ba3a16d71&DisplayLang=en
Other possibilities at: http://inetexplorer.mvps.org/answers2.htm#secure_sites http://support.microsoft.com/default.aspx?scid=kb;en-us;870700 http://v2.tlab404.com/news/news_item.asp?NewsID=269
Also... you might try doing a System Restore to a time before the problem started to see if that would help.
If all the above fails, then do a repair of the IE: First, disable your AV:
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/kb/318378/EN-US/
The section Windows XP and Windows XP SP1: Edit the registry and install Internet
Explorer 6 works on earlier versions of Windows.
Be sure to visit Windows Update site and let it scan for all needed updates and service packs afterward.
Hope this helps :-)
Jan :) MS MVP - IE/OE Smiles are meant to be shared, that's why they're so contagious.
Replies are posted only to the newsgroup for the benefit or other readers. How to make a good newsgroup post: http://www.dts-l.org/goodpost.htm
Hi Jan,
Unfortunately no luck.
I have followed your intructions carefully and updated video driver...
reinstalled scripting. allowed sites through internet options and zonealarm.
Switched zonealarm off and tried reloading the site and receive the same
result.
The Hosts file only outlines that 1 IP address which should be in there.
:(
This is the information in the XP error report I receive when I have to end
task when the window crashes:
szAppName : IEXPLORE.EXE szAppVer : 6.0.2600.0 szModName : hungapp
szModVer : 0.0.0.0 offset : 00000000
C:\DOCUME~1\XXXX\LOCALS~1\Temp\WER6.tmp.dir00\IEXPLORE.EXE.mdmp C:\DOCUME~1\XXXX\LOCALS~1\Temp\WER6.tmp.dir00\appcompat.txt
why can that not be written in English lol.
Thanks again for your help, have you anymore ideas I could try?
Kind Regards,
jasper
"Jasper1106" wrote:
Hi Jan,
Thankyou very much for the detailed response.
I will go threw your list and tick them off as I go. I do have zone alarm
pro, but even with that disabled my browsers still crash on particular sites.
By chance I found another one today:
www.wordtracker.com
Does the exact same thing, so its got to be something driver wise or indeed
that scripting as your described.
I will let you know how it goes.
Thanks very much for the help!
"Jan Il" wrote:
> Hi Jasper :-)
>
> It could be a couple of things. Try the following as it applies to > your OS
> and see if it helps:
>
> Update your video driver:
> If you don't know the loacation of your Video driver, or how to find > it:
> Location for XP
> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314854
> http://www.microsoft.com/windowsxp/using/games/learnmore/updatingdrivers.mspx
> or......
> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314854
> Find the information on your video driver. Then go to the website for > mfg.
> of the video driver and look for the update to download and install. > There
> may also be a Update Driver button on the dialog box you can use to go
> direct to the update download site.
>
> also........
>
> Try reducing hardware acceleration:
> Right click on the Desktop on an open area,
> Properties>Settings>Advanced>Troubleshoot
> Move the slider back to the left a little and test to see if that > helps.
> Try it at increments until you get all the way to the left end to see > if
> that helps.
>
> or...
>
> You might want to refresh your scripting engine:
> http://msdn.microsoft.com/library/default.asp?url=/nhp/default.asp?contentid=28001169
> or
> http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp
> Windows Script 5.6 for Windows 2000 and XP
> http://www.microsoft.com/downloads/details.aspx?FamilyID=c717d943-7e4b-4622-86eb-95a22b832caa&DisplayLang=en
>
> and...
>
> Check the following:
>
> 1.) HOSTS file located @/in %WinDir%\system32\drivers\etc
>
> (Open it with Notepad.exe and see if those sites are equated to ANY IP
> address - this is because this file can either speedup OR block sites.
> Equating a site's URL to 127.0.0.1 will block that site, and/or > possibly
> equating it to a REAL IP address for the purposes of speeding up a site > can
> misfire IF the site owners change the IP address of that URL for said
> concerned website)
>
> The HOSTS file needs only 1 entry -
>
> localhost 127.0.0.1
>
> (And, you can get away without one period, IF your system is not > attached to
> a LAN/WAN network... a standalone system can operate without HOSTS > period!)
>
> 2.) This area in the registry, for HOSTS file databasepath > redirections:
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
>
> The default from Microsoft for the "DataBasePath" entry is
> %WinDir%\system32\drivers\etc (as mentioned above in #1)... if it is
> otherwise, change it to that, or (using C:\WINNT for Windows 2000 or
> C:\WINDOWS for Windows XP/2003) to C:\WINDOWS\System32\Drivers\etc
>
> IPSecurity Policies in secpol.msc - this can be used for the purposes > of
> blocking out sites, i.e.-> A "poor man's" firewall of sorts.
>
> Any firewall program you use – Zone Alarm, for instance/example, can
> block out sites and their cookies (which some sites require for using > their
> stuff).
>
> IE Restricted Zones via Control Panel> Internet Options> Security
> Tab> and clicking on the "Restricted sites" to highlight them and then > edit
> it
> using the SITES button.
>
> If you have Zone Alarm Pro, go to the "Privacy Tab", Main, Options and > open
> the Site List. You will find a number of sites that have various > "cookie
> controls" blocked. Unblock those on the sites you are getting the red > X's.
> However, this will allow 3rd party cookies and some other things you > may not
> want, but, it should eliminate the problem. SpyBot will block cookies > for
> things such as avenue A, etc.
>
> Hope this helps :-)
>
> Jan :)
> MS MVP - IE/OE
> Smiles are meant to be shared,
> that's why they're so contagious.
>
> Replies are posted only to the newsgroup for the benefit or other > readers.
> How to make a good newsgroup post:
> http://www.dts-l.org/goodpost.htm
>
>
>
> > Hi guys,
> >
> > I have recently been experiencing a random problem, in which IE6 and > > other
> > browsers either crassh while loading and I have to end task on the > > process
> > (IE6) other browsers just shut down automatically rendering me with > > the
> > desktop.
> >
> > The most recent and important site that i need to see is this:
> >
> > www.irsclinic.com
> >
> > My browser just crashes. Is there an error log that will determine > > the
> > problem? Or what features does this particular site use which is > > causing
> > me
> > trouble? I thought maybe a bad installation of Java but I am really > > not
> > too
> > good with this sort of thing.
> >
> > I would really appreciate any help guys! this is driving me crazy!
> >
> > Many Thanks in advance
> >
> >
>
>
.
- References:
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- From: Jasper1106
- Re: Internet Explorer Crashes on particular sites
- From: Jan Il
- Re: Internet Explorer Crashes on particular sites
- From: Jasper1106
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