Re: Issue with IE 6 on XP Home SP2.
- From: "Robert Aldwinckle" <robald@xxxxxxxxxxxxx>
- Date: Sun, 24 Apr 2005 10:02:41 -0400
> they receive the popup box error that says the page is trying to show
> secure and non-secure information, you click yes, and it gives a page
> cannot be displayed error.
Have you tried suppressing that prompt?
There is an option in the Security tab Miscellaneous section to do that.
Test to see how your problem symptom changes if eliminate that
aspect of it.
Another test that I would try is setting Work Offline before
replying to the prompt. (E.g. in hopes that if IE is sending a request
for some reason when the prompt is answered that being in the offline
state would suppress that or at least change your symptom in some
interesting way.) Using netstat -asp tcp 5 would be an alternative
way of finding out if anything was happening on the connection as a
result of replying to that prompt while online. Of course a packet
trace would be a definitive answer to both these questions.
> added our site to trusted sites
Have you tried not doing this?
FWIW I occasionally had trouble with this option on Microsoft sites
when I tried to put it in the trusted sites list. When it happens the only
way I found to get things working normally again is to remove
the entry from the list. In my case that meant emptying the list.
YMMV.
Also, are you using the check for https: protocol box when you
do that?
Another factor which could change your symptom is an option
in the Options, Advanced tab, Security section:
Do not save encrypted pages to disk
Try unchecking this if it is checked and vice versa.
Unchecking it is known to resolve a number of symptoms,
especially ones which involve client side XML processing.
> If I refresh the page, the error goes away.
With F5? What are your HTTP settings? (also in Advanced tab)
It might be useful to see the underlying requests which occur
when that happens. Less interesting if you are using Ctrl-F5.
Unfortunately, because of the https: protocol a packet trace
will be less informative than for a regular http: connection.
In that case you might be able to get more information about
what is happening on those connections by using the winhttptracecfg
utility (or equivalent registry edits). (The tool is available from the
XP RK or the PSDK.)
If you are in charge of the servers you could also activate diagnostics
on them to get their side of the story.
Also, be aware of a known problem with keep-alive connections:
<excerpt from="a recent thread">
<title>KB305217 - Page Cannot Be Displayed Error During SSL 3.0 Server Session Timeout</title>
(TechNet search for:
kbwin* "keep-alive"
)
</excerpt>
Note: I am including that reference FYI only, not because I think
that that exact problem will be what you are seeing.
HTH
Robert Aldwinckle
---
"Matt L." <MattL@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:BB74E37D-74A0-4888-8851-10DC5332D8E1@xxxxxxxxxxxxxxxx
> Hello all,
>
> I have a problem that has myself and others where I work slightly perplexed.
> I work for a financial insitution, and we have been having some calls with
> issues on our website. What has been happening is, they log into the
> website, and try to access account information, and they receive the popup
> box error that says the page is trying to show secure and non-secure
> information, you click yes, and it gives a page cannot be displayed error.
>
> Our web site is based on frames, where the top section of the page holds the
> navigation for the site, and the bottom frame holds the information they're
> looking at. We have multiple web servers, and the addresses usually start
> with www3 or www2. When we first had reports of this, we didn't have a copy
> of Windows XP Home to test with. We just installed it on a PC last night,
> and I adjusted the IE security settings to all default, added our site to
> trusted sites and turned on the Windows firewall. No other software installs
> or configurations. I went right to our site and logged in and received the
> error. It happens intemittantly so far, but our customers have said that it
> starts out that way and goes from bad to worse. If I refresh the page, the
> error goes away. I've also tried turning off the Windows Firewall which
> doesn't seem to help. I also tried enabling the option for "allow active
> content to run in files on My Computer" which did not help at all.
>
> The configuration of the PC is this:
>
> Windows XP Home, SP2
> IE 6
> 56K dialup modem
> No other software installed
>
> This only happens for our dialup customers, broadband is not effected. It
> seems that there is some sort of timeout that is happening, although I am
> unable to confirm. Also, it doesn't have with XP Pro, just Home.
>
> Looking to see if anyone has any suggestions, as I need some information to
> take to support to see if we can get this resolved. Thanks in advance.
>
> Matt L.
.
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