Re: Internet Explorer crashes
From: Don Varnau (don_04[at]varnau[dot]org)
Date: 02/27/05
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Date: Sun, 27 Feb 2005 12:05:38 -0600
Hi,
This is usually caused by another program- often malware.
Download and run CWShredder, Ad-aware, Spybot (in that order.)
See: http://mvps.org/winhelp2002/unwanted.htm
Also note the security tips and other important information on that page.
Additional information at:
The Parasite Fight http://www.aumha.org/a/quickfix.htm
More security tips at http://www.aumha.org/a/parasite.htm
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.htm
If unsuccessful with those programs, you may have to post a HijackThis log
to one of the forums listed below. You will receive good help at any of
these forums. You might look for a forum that doesn't have too many
unanswered posts. You should also look for the proper forum for HijackThis
logs and a message along the lines of "Important- Read This First."
HijackThis instructions and download:
http://www.tomcoyote.org/hjt/
http://www.aumha.org/downloads/hijackthis.exe
(Additional information and warnings)
http://www.aumha.org/a/parasite.php#hjt
Forums:
http://forum.mvps.org/ Excellent help- low traffic. Visit
http://forum.aumha.org/viewtopic.php?t=4075 before posting the log.
http://castlecops.com/forums.html
http://www.spywarewarrior.com/index.php
http://tomcoyote.com/forums/
http://www.spywareinfo.com/forums/
Or...
A legitimate program running in the background may be causing this. Disable
(for diagnostic purposes) programs such as pop-up blockers, security,
anti-virus, etc. You may have to reinstall, or not reinstall, a program.
This (lengthy) troubleshooting process may help:
276393 - Understanding and Troubleshooting Unrecoverable Errors (Faults) in
Internet Explorer: http://support.microsoft.com/?kbid=276393
A repair of IE may help:
http://windowsxp.mvps.org/IEFAQ.htm >>> Tip #12 (WinXP)
If running XP SP2, you should uninstall SP2 before attempting a
repair/reinstall.
194177 - Description of the Internet Explorer Repair Tool (Many versions of
Windows- not XP)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;194177
317228 - Error Message Occurs When You Try to Install a Windows Update
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q317228 (Win 98, ME,
2K)
318378 - How to Reinstall or Repair Internet Explorer and Outlook Express in
Windows XP: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q318378
Hope this helps,
Don
[MS MVP- IE/OE]
"Alzine" <Alzine[at]discussions.microsoft.com> wrote in message
news:1726E289-F3C4-4AD3-867E-86E6FDC8532E@microsoft.com...
> My internet explorer "freezes" as soon as I open it. It just freezes and
I've
> tried scanning and I couldn't find anything. I was able to fix it by
> "reinstalling" the tcp/ip protocol. But it happens again...
> If it's any help, yesterday my computer found a trojan horse in the temp.
> internet files. But I couldn't find the file when I searched for it.
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