Re: IE6 SP1 on WinXP fails to work, SP2 doesn't help

From: David H. Lipman (DLipman~nospam~_at_Verizon.Net)
Date: 02/21/05 

Date: Sun, 20 Feb 2005 22:56:59 -0500

Don and Bruce:

BHODemon did the trick.

There was an unknown file Browser Helper; sysupd.dll in: %windir%\isrvs

I booted in Safe Mode, deleted %windir%\isrvs and the re-booted IE worked !

I'm not sure if I need to clean the Registry for pointers pointing to the inexistent
files/folders but all looks good thanks to the ideas you two have provided me. 

-- 
Dave
"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
news:eSLJMK8FFHA.936@TK2MSFTNGP12.phx.gbl...
| Hi,
| Some possibilities:
| 1. Try this command from Start> Run
| iexplore.exe /rereg
|  [enter]
| This reregisters all DLLs used by IE.
| 2. From Control Panel> Internet Options> Advanced> uncheck "Enable third
| party browser extensions." If that helps, another program is interfering
| with IE.
| 3. More malware removal tools:
| BHODemon 2.0: http://www.definitivesolutions.com/bhodemon.htm
| CWShredder. Get the stand-alone version at
| http://www.intermute.com/spysubtract/cwshredder_download.html
| 4. Quick and easy- sometimes works wonders. Delete the Temporary Internet
| Files folder for that user and set the size of the new TIF folder to about
| 50-60 MB.  http://mvps.org/winhelp2002/delcache.htm
| 5. A legitimate program (ad-blocker, privacy, security, toolbar, etc) may be
| causing the problem. You might try this (lengthy) troubleshooting process:
| 276393 - Understanding and Troubleshooting Unrecoverable Errors (Faults) in
| Internet Explorer: http://support.microsoft.com/?kbid=276393
| 6. Malware that the removal programs don't pickup or can't remove. You may
| have to post a HijackThis log
| to one of the forums listed below. You will receive good help at any of
| these forums. You might look for a forum that doesn't have too many
| unanswered posts. You should also look for the proper forum for HijackThis
| logs and a message along the lines of "Important- Read This First."
|
| HijackThis instructions and download:
| http://www.tomcoyote.org/hjt/
| http://www.aumha.org/downloads/hijackthis.exe
| (Additional information and warnings)
| http://www.aumha.org/a/parasite.php#hjt
|
| Forums:
| http://forum.mvps.org/  Excellent help- low traffic. Visit
| http://forum.aumha.org/viewtopic.php?t=4075 before posting the log.
|
| http://castlecops.com/forums.html
| http://www.spywarewarrior.com/index.php
| http://tomcoyote.com/forums/
| http://www.spywareinfo.com/forums/
| 7. To repair IE http://support.microsoft.com/default.aspx?scid=318378 after
| removing SP2.
|
| Hope this helps,
| Don
| [MS MVP- IE/OE]
|
|
| "David H. Lipman" <DLipman~nospam~[at]Verizon.Net> wrote in message
| news:eg4ZRx7FFHA.1084@tk2msftngp13.phx.gbl...
| > I was handed a Dell notebook with WinXP SP1 and was told that IE wasn't
| working and would
| > "lock up".  I ran Adware SE, SpyBot S&D and the McAfee Command Line
| Scanner (log attached)
| > and all malware was erradicated.  There was no change in the status of IE
| but all other
| > Internet related software such as FireFox works as expected.
| >
| > I figured that since is was at SP1 level, I installed SP2 from the 266MB
| admin EXE.  All
| > went fine and the notebook works at SP2 level in all aspects except IE
| still not does not
| > work.  It trys to connect to the homepage but never gets there and does
| much hard disk
| > swapping and slows the platform greatly.  If I walk away from the platform
| for severeal
| > minutes there is no change in its status and I can cancel the attemp to
| access thw web site
| > close IE.
| >
| > I created a new account and tested IE in that account but IE still does
| not work.  I also
| > tried re-registering the following DLLs to no avail [ SOFTPUB, INITPKI and
| MSSIP32 ]
| >
| > The user wants IE (no laughing please) and I am stumped of what to do next
| >
| > Does anybody have any ideas to repair IE ?
| >
| > Are there other DLLs that I can try to re-register ?
| >
| > Are there any other steps I can try to repair IE6 SP2 ?
| >
| > Dave
|

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