RE: Blank page when logging request through the web

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Date: 02/12/05 

Date: Fri, 11 Feb 2005 16:06:25 -0800

Hello Rebecca and thank you for your reply.

Unfortunately I tried all the steps but it didn't seem to
work. I spent an inordinate amount of time trying to
solve this problem to no avail. The Event Viewer is not
logging anything which would have been of help to us. If
you have any further idea, please do not hesitate. If
not, we would like to thank you very much for your
input. We appreciated it.

Kind regards.

Best

>-----Original Message-----
>Hi Best,
>
>I would like to confirm that if this issue only occurs
in your company web
>site? What is the result if they visit other website,
such as google.com or
>yahoo.com? Do they also get the blank page when click on
a link on
>google.com?
>
>Based on my research, this issue could be cause by two
causes, one is there
>is something wrong on the computer website; the other is
that the incorrect
>IE settings or third-party plug-ins has caused this
issue.
>
>According to my experience, troubleshooting this kind of
issue could be
>time-consuming. Your patience is greatly appreciated. I
suggest you use
>the following steps to isolate this issue:
>
>Step 1: Clear IE and restore the defauls
>=================================
>Deleting cookies
>
>=====================
>
>1. Click Start, click Search and click For Files or
Folders.
>2. Type "Cookies" (without the quotation marks) and
click Search Now.
>3. Delete files in the cookie directory.
>
>
>Deleting all temporary files
>============================
>1. Open Internet Explorer.
>2. Click Tools
>3. Click Internet Options
>4. Click Delete Files button in the General tab.
>
>
>Deleting downloaded objects:
>=================================
>1. Open Internet Explorer.
>2. Click Tools, click Internet Options and click the
Settings button in the
>General tab.
>3. Press View Objects.
>4. Remove all the Objects there.
>
>
>
>Restoring default security level:
>===========================
>
>1. IE -> Internet Options->Switch to the Security tab,
select Internet and
>click "Default Level"->Clear the Trusted sites and
Restricted sites.
>2. Switch to the Privacy tab, click "Default".
>3. Click the Edit button and clear the Managed Web sites
list.
>4. Switch to the Content tab, click AutoComplete. Clear
Forms and Passwords.
>5. Switch to the Advanced tab, Click "Restore Defaults"
button and then
>deselect "Enable third-party browser extensions".
>
>Clear connections
>==============
>
>1. Switch to Connections tab to remove all connections.
>2. Click Advanced button and uncheck three options about
the proxy.
>
>
>Removing the Plug-Ins in Internet Explorer:
>=======================================
>1. Open a Windows Explorer window by right Click My
Computer and choose
>Explore.
>2. Locate the C:\Program Files\Internet Explorer\PLUGINS
folder.
>3. Remove all the files in this folder.
>
>
>Removing the Plug-ins in the registry:
>===================================
>
>WARNING: Using Registry Editor incorrectly can cause
serious problems that
>may require you to reinstall Windows operation system.
Microsoft cannot
>guarantee that problems resulting from the incorrect use
of Registry Editor
>can be solved.
>
>1. Open the registry and located to the following key:
>
>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet
Explorer\Plugins\Extension
>
>Backup the key and then delete Extension key.
>
>2. Use the same steps to backup and then remove third
party related keys
>under
>
>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet
Explorer\Toolbar
>
>3. Use the same steps to backup and delete the following
key:
>
>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVers
ion\Explorer\Browse
>r Helper Objects
>
>
>Step 2: Create a new user account
>============================
>1. Refer to the following article to perform a clean
boot:
>Q310353 How to Perform a Clean Boot in Windows XP
>http://support.microsoft.com/support/kb/articles/q310/3/5
3.asp
>
>
>2. Create a new user account with the administrator
privilege, use this
>account to logon to the system, does this issue re-occur?
>
>
>Step 3: Check third-party application
>===========================
>Check if there are some third-party application for IE
has been installed
>and remove them.
>
>Step 4: Use anti-spyware
>======================
>Download and run Microsoft anti-spyware to perform a
full scan, the
>anti-spyware and scan the whole system to check if there
are some spyware
>has been installed on the system:
>
>http://www.microsoft.com/downloads/details.aspx?
FamilyId=321CD7A2-6A57-4C57-
>A8BD-DBF62EDA9671&displaylang=en
>
>If the issue persists, please save the system
information file and send me
>at v-rebc@microsoft.com for research:
>
>1) Click the Start-> Run->type"msinfo32"(without
quotation marks)->
>click OK.
>2) In the System Information window, click the
File-> "Save..."
>
>
>Any update, let us get in touch!
>
>Best regards,
>
>Rebecca Chen
>
>MCSE2000 MCDBA CCNA
>
>
>Microsoft Online Partner Support
>Get Secure! - www.microsoft.com/security
>
>=====================================================
>
>When responding to posts, please "Reply to Group" via
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>that others may learn and benefit from your issue.
>
>=====================================================
>This posting is provided "AS IS" with no warranties, and
confers no rights.
>
>.
>

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