Re: Microsoft continues to ignore this bug

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: RWS (anonymous_at_discussions.microsoft.com.invalid)
Date: 01/28/05 

Date: Thu, 27 Jan 2005 23:02:21 -0700

"Vanguard" <vanguard_stealth@yahooNIXTHIS.com> wrote in message
news:ut7NG4PBFHA.2624@TK2MSFTNGP11.phx.gbl...
> "DD" <dontsendhere@nospam.com> wrote in message
> news:eitgiaPBFHA.1076@TK2MSFTNGP10.phx.gbl...
>> After using the browser for a while, when attempting to save an image
>> from the web, you can only save as a BMP file. The only fix is to delete
>> the entire contents of the temporary files. This bug has been around for
>> several versions of IE. Does Microsoft plan to actually pay any
>> attention to this bug?
>>
> Well, did you report it via their feedback web form? It's probably been
> reported already but there's the chance it hasn't.
>
> --
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Issue: 'Save picture as...' option in Internet Explorer not working
correctly -

In Internet Explorer when try to use 'Save picture as...' to save a *.jpg
picture to My Pictures folder -
The 'File name' box is "Untitled" and the only option in the 'Save as type'
box is "Bitmap (*.bmp)"

The correct result should be for the proper file name to be shown and the
type should be JPEG (*.jpg)

Two Microsoft Knowledge Base articles concerning this issue:

Article 1 -
Internet Explorer Does Not Save Graphics Files in the Proper Format
http://support.microsoft.com/default.aspx?scid=kb;en-us;260650

Article 1 may not resolve the issue

Article 2 -
Right-Clicking, Selecting 'Save Picture As' Does Not Save Image with Correct
Extension
http://support.microsoft.com/kb/250747

Article 2 workaround may work but it is just a workaround. not a resolution

If Article 1 does not resolve the issue then the Temporary Internet Files
folder usually located at
C:\Documents and Settings\(Username)\Local Settings\Temporary Internet Files
may be corrupt.

How to delete and then rebuild that damaged Temporary Internet Files
folder -

1. START > RUN > cmd (Press Enter or click OK)

   - Command Prompt window opens -

   Type the following command and press Enter:

   set

   Make note of the following information from list that is displayed:

   USERNAME=
   USERPROFILE=

   Type the following command and press Enter:

   exit

   - Command Prompt window closes -

2. Open Windows Explorer (right click on My Computer - click on Explore) -

   Go to Tools | Folder Options | View tab | Advanced settings window -

   Make sure this is set to 'Show hidden files and folders'

   If checked, uncheck:

   'Hide extensions for known file types'

   'Hide protected operating system files (Recommended)'

   (click Yes that you really want to do this when you get the warning)

   If XP Pro with 'Use simple file sharing (Recommended)' unchecked -

   Check 'Use simple file sharing (Recommended)'

   Click "Apply" and then "OK" at the bottom of Folder Options -

   On the left hand side of Windows Explorer, click the + sign next to the
C: drive -

   Navigate to C:\Documents and Settings\USERPROFILE folder - right click on
that folder and

   then click on Properties | Sharing tab and uncheck "Make this folder
private"

   Cick Apply and OK

   Close Windows Explorer

2. Boot to Safe Mode
   (restart computer and start tapping on the F8 key as it boots up)

   That should bring you to the Advanced Options menu where you can
   select Safe Mode with the UP ARROW key and press Enter and then
   press Enter again for XP Home or Pro (as case may be)

   Log in as the Built In Administrator account -

3. START > SEARCH > All Files and Folders -

   - Search Results opens -

   Go to View and make sure it is set to 'Details'

   Go to Tools | Folder Options | View tab | Advanced settings window -

   Make sure this is set to 'Show hidden files and folders'

   If checked, uncheck:

   'Hide extensions for known file types'

   'Hide protected operating system files (Recommended)'

   (click Yes that you really want to do this when you get the warning)

   If XP Pro with 'Use simple file sharing (Recommended)' unchecked -

   Check 'Use simple file sharing (Recommended)'

   Click "Apply" and then "OK" at the bottom of Folder Options

   In the 'All or part of the filename' window type:

   Temporary Internet Files

   Make sure that the 'Look in' window is set to Local Disk (C:)
   (Assuming Windows XP is installed in the C:)

   Under 'More advanced options'

   Make sure that the first 3 boxes are checked and that the bottom 2 boxes
are unchecked -

   Click on 'Search'

   When the search is complete, find the Temporary Internet Files for
USERPROFILE and delete it

   If any warnings, confirm that you want to delete it -

   If any errors that indicate some problem with deleting the folder, click
OK to the error -

   Close Search Results and then open it again and search on Temporary
Internet Files again -

   Confirm that the T.I.F. folder for USERPROFILE is gone -

   Close Search Results

4. Restart computer to Normal Mode and log in as USERNAME

5. Open Internet Explorer and for testing purposes, go to
http://www.jpeg.org/

   Right click on one of the pictures and click on 'Save picture as...'

   Verify that proper file name is shown and the type is JPEG (*.jpg)

   No need to actually save the picture if not wanted -

6. Open Windows Explorer

   Then go to the Properties | Sharing tab of USERPROFILE folder under
C:\Documents and Settings and check

   "Make this folder private"

   Cick Apply and OK

   Set Windows Explorer | Tools | Folder Options | View tab | Advanced
settings window -

   back to any desired settings (May want to do so for the Built in
Administrator account also)

   Click Apply and OK at the bottom

Relevant Pages

  • Re: Whats the story on Content.IE5?
    ... As with anything involving Temporary Internet Files, ... The "cookies" in the Temporary Internet Files Folder are just pointers to ...
    (microsoft.public.windowsxp.general)
  • Re: Cant get clip art anymore-Publisher 2003
    ... deleted temporary internet files, but it hasn't fixed the problem. ... Temporary Internet Files Folder ... OLK files are generated by ...
    (microsoft.public.publisher)
  • Re: windows picture and fax viewer
    ... The images are located in the folder with an image you are viewing. ... Images from WebPages are located in the Temporary Internet Files ... > Whenever I look at a photo in the windows picture and fax viewer, ...
    (microsoft.public.windowsxp.photos)
  • Re: IE "Save Picture As..."
    ... file in the "Temporary Internet Files" folder in your profile. ... *Log off your User account and Log on to the system with a different User ... > Picture and Fax Viewer ...
    (microsoft.public.windows.inetexplorer.ie6.browser)
  • Re: content.ie5 directory
    ... > profile and why does removing cookies and temporary ... deltree history (deletes the history folder) ... Options> under Temporary Internet files, ...
    (microsoft.public.windows.inetexplorer.ie6.browser)