Re: Internet Explorer 6 crash, reinstalled 6 but still not working

From: Don Varnau (don_04[at]varnau[dot]org)
Date: 01/16/05 

Date: Sun, 16 Jan 2005 14:52:32 -0600

Hi,
Start with these emergency measures which might make IE work well enough to
download and run programs.
1. From Control Panel> Internet Options> Advanced> uncheck "Enable third
party
browser extensions." That should allow IE to work.
You should re-enable browser extensions after the cleanup.
2. Start> Run (type in) msconfig Go to the Startup Tab and if you see an
entry that references"HELPER101.DLL" uncheck it.
3. Download Toolbar Cop from http://www.majorgeeks.com/download4126.html
It's only about 65 KB and will fit on a floppy disk. Use it to disable
suspicious BHO's.
4. Download CWShredder from http://mvps.org/winhelp2002/unwanted.htm It will
fit on a floppy disk. Run it.

Eventually, you should go to http://www.aumha.org/a/quickfix.htm work
through the preliminary steps and, if necessary, post a HijackThis log to
the forum at http://forum.aumha.org/viewforum.php?f=30

If these steps don't resolve the problem, please post back to this thread.

Hope this helps,
Don
[MS MVP- IE/OE]

"redd218" <redd218[at]discussions.microsoft.com> wrote in message
news:15E342AD-58EF-438C-8D39-1D94E27B2D1F@microsoft.com...
> I am not tech savy--please help. I have used ie6 for quite some time with
no
> problem. I run windows 98. I recently restarted my computer and
suddenly
> my internet explorer6, windows explorer, control panel would not
> open--instead I got error messages (see below) I ran my online
subscription
> of virus scan, adaware, and antispyware. I restarted and had same
problem.
> I then tried repairing ie6 using my windows 98 cd, but it didn't work. So
I
> had to revert to previous version--ie5. When I restarted my computer,
> control panel, windows explorer all worked fine. Problem is, I now had
ie5
> and wanted my ie6 back. I reinstalled ie6 from windows update site. Had
> same problem. I reverted to previous version again (ie5) and tried
> reinstalling ie6 from my windows update setup file of ie6 where it was
saved
> 2 years ago. Still having same problem.
> This is an example of the error message I am getting--
> --When trying to open explorer6= An error as occurred and internet
explorer
> will now close and this program has performed an illegal operation...the
> details are EXPLORER caused an exception eedfadeH in module HELPER101.DLL
at
> 0167:022d4f79.
> Any help would be appreciated.