Re: Inability to download with IE6
From: Robert Aldwinckle (robald_at_techemail.com)
Date: 12/23/04
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Date: Wed, 22 Dec 2004 21:13:23 -0500
> None of the files listed on that particular page
> (http://www.symantec.com/techsupp/files/lu/lu.html) at the Symanatec site
> could be accessed by the laptop.
The Status bar shows that there are ftp URLs there.
Is FTP the problem?
If so, try using FTP from the command line.
That would at least determine if your "DNS Error" was in fact
a DNS Error or not.
Hmm... I got redirected to ftp.symantec.speedera.net so check
that one too. BTW it looks as if it is not a public site so I hope you
are authorized to use it. I just hit enter at the login prompt.
Normally I would try using anonymous login.
In other incidents of trouble with FTP links I have had luck starting
at the root and drilling down to the correct file. Also sometimes
disabling Passive mode FTP helps performance problems such as
your symptom may be indicating.
I think that you need to refine your symptom description and get
some diagnostics from recreating or simulating the problem.
If you have XP Pro on both machines you could have netcap on both.
That would allow you to capture packet traces on each and then you
would have a trace which showed you how it was supposed to work
and a trace of a failure.
Ethereal could be used to help format the traces but even though the
traces are binary, the FTP protocol is largely character-based, so you
could even get some clues just by browsing the .cap files that netcap
creates. Ethereal can also be used to capture traces but I don't find
it as convenient.
Aha. I just traced what happens when I click on the ReadMe link
in the above page. As I thought anonymous login is used and
in my case Passive mode FTP was done. For that one the .txt
file opened directly in the browser. Try that one?
Good luck
Robert Aldwinckle
--- "Hal" <Hal@discussions.microsoft.com> wrote in message news:17D5D370-E3F4-4BDC-BD91-CB010615DDAA@microsoft.com... > The setup is this: a desktop and a laptop connected to a router receiving > DSL. Both machines running Windows XP-pro, SP1, updated with all MS security > patches except SP2 (chicken!); both have Norton AV and Ad-Aware SE Personal > (both updated and run frequently); both have identical "Internet Options", > and "Network Settings" and the applications on both computers are virtually > the same. Also, the Windows Firewalls are turned off. > > I needed to download a file from Symantec to remedy an NAV update problem on > the laptop. When I attempted to download, the page came up that says the site > could not be connected to. Here is an abbreviated look at that page: > > "The page cannot be displayed > The page you are looking for is currently unavailable. The Web site might be > experiencing technical difficulties, or you may need to adjust your browser > settings..........etc....... > Cannot find server or DNS Error > Internet Explorer " > > None of the files listed on that particular page > (http://www.symantec.com/techsupp/files/lu/lu.html) at the Symanatec site > could be accessed by the laptop. (On the desktop, I had no trouble, all went > smoothly.) I tried some other download sites from the laptop. Usually, I > could download, but sometimes I would get the same error page as above, or > the small download warning dialog box would open, but the download "could not > be completed at this time". There seems to be no pattern as to which sites > will download and which won't. Again, all the sites allowed downloads on the > desktop with no problems. I am able to use Outlook Express, Quicken > downloads, etc. on the laptop; only selected sites accessed thru IE failed. > > This is what I've done: > 1. ran an online Symantec scan for viruses and malware > 2. downloaded a McAfee audit tool to scan for the latest malware > 3. did a quick-scan from Aumha > 4. ran my onboard Norton AV > 5. ran Sysclean > 6.deleted temp internet folder & files, and history folder & files, all temp > folders, recycle bin > 7.ran CWShredder > 8.ran Ad-Aware > 9.ran Spy-bot > 10. ran ipconfig /release, also /renew, also /flushdns > 11.ran HijackThis a number of times, submitted to Aumha, and pursued their > suggestions > 12. uninstalled and reinstalled IE6 according to Microsoft KB 318378 > 13. attempted the troubled download with and without the router in the loop > 14.disconnected and rebooted all hardware in proper sequence. > > All programs are up to date, as are windows security patches, Norton > antivirus and Ad-Aware definitions. According to all the programs run, and > anlayses of HijackThis at Aumha, I am free of any malware. In light of the > sterility of my computers, I feel it is either a configuration or corruption > issue, and not an outside threat. > > Can anyone suggest anything? > Hal > > > > > >
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