Re: "Iexplore has caused an error in kernel 32.dll" error message
From: Robert Judge (RobertJudge_at_discussions.microsoft.com)
Date: 12/16/04
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Date: Thu, 16 Dec 2004 09:25:02 -0800
I cleaned my system and that error message seems to have disappeared.
However, IE is now crashing regularly and when it crashes I am now getting
this message:
-----------------------------------------------------------------------
"Microsoft Internet Explorer
Microsoft Internet Explor has encountered a problem. We are sorry for the
inconvienence.
If you were in the middle of something, the information you were working on
might be lost.
(check box) Restart Microsoft Internet Explorer
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve
Microsoft Internet Explorer. We will treat this report as confidential and
anonymous.
To see what data this error report contains, click here.
(SEND REPORT) (DON'T SEND)"
--------------------------------------------------------------
When I send it, I get a message back that "A solution is not available."
Microsoft then advises me to use anti-virus and other security tools, all of
which I have fully in place.
What can I do about this problem? Please advise. Thank you.
"Jan Il" wrote:
> Hi Robert :-)
>
> You may have a hijacker, malware, spyware or parasites on your system
> causing this problem. Thus, in addition to running your updated anti-virus
> program, you should do the following to be sure none of these are present on
> your system. Although you may have already run one or more of the programs,
> please do so again according to the instructions below. Be aware that some
> variants of malware can replicate themselves over and over if not removed
> properly. Please follow all instructions carefully to be sure your system
> is thoroughly cleaned:
>
> Dealing with Unwanted Spyware and Parasites:
> http://mvps.org/winhelp2002/unwanted.htm
> Be sure to run CWShredder, AdAware and Spybot.
> Download the newest version of HiJackThis here:
> http://www.bleepingcomputer.com/files/hijackthis.php
> (or Spybot - Search and Destroy DSO Exploit Fix 1.3.1 TX)
> http://www.majorgeeks.com/download4392.html
> Also be sure to use the HijackThis. Please do not post your log to this
> newsgroup, but to the HiJackThis Support Forum
> http://www.hijackthis.de/forum/forumdisplay.php?f=10&guestlanguageid=4
> or the Aumha HiJackThis forums
> http://forum.aumha.org/viewforum.php?f=30
> to allow the experts there to evaluate your log and advise you of the
> necessary steps to clean your system.
>
> Also this program searches for hidden .dlls that recreate the malware.
> About Buster:
> http://www.majorgeeks.com/download4289.html
>
> CAUTION!!!!! Before you try to remove spyware using any of the programs
> below, download a copy of LSPFIX from any of the following sites:
> http://www.cexx.org/lspfix.htm
> http://www.spychecker.com/program/winsockxpfix.html
> (if your OS is Win2k or XP) The process of removing certain malware may kill
> your internet connection. If this should occur, this program, LSPFIX, will
> enable you to regain your connection.
>
> Also, get a copy of WINSOCKXPFIX available at:
> http://www.spychecker.com/program/winsockxpfix.html
> and
> WinsockXP Fix- WinXP
> http://www.spychecker.com/program/winsockxpfix.html
> Also, with instructions, at
> http://www.iup.edu/house/resnet/winfix.shtm
> also
> From LavaSoft- all versions of Windows-
> http://digital-solutions.co.uk/lavasoft/whndnfix.zip
> also ....
> (NOTE: It is reported that in XP SP2, the command netsh winsock reset
> will fix this problem without the need for these programs.)
>
> or ........
>
> Winsock Fix Utility
> http://www.dfwonline.net/files/WinsockFix.zip
>
> Also.........
>
> Courtesy of Jim Byrd -
>
> Download Sysclean.com, from Trend Micro, here:
> http://www.trendmicro.com/download/dcs.asp along with the latest pattern
> file, here:
> http://www.trendmicro.com/download/pattern.asp
> Be sure to read the "How-to" info here:
> http://www.trendmicro.com/ftp/products/tsc/readme.txt
> You might also want to get Art's updater, SYS-UP.Zip, here for future
> updating of these: http://home.epix.net/~artnpeg/.
> (If you download and use the updater from the beginning, it will
> automatically handle downloading the other files. Place them in a dedicated
> folder after appropriate unzipping, and then run. This scan may take a long
> time, as Sysclean is VERY extensive and thorough
>
> and......
>
> NOTE: If you can not download these programs from the Internet, if your PC
> has CD read capabilities, go to another computer with CD-ROM burning
> capabilities. Create a folder on the hard drive of the other computer called
> HOLD, download the programs to that folder, then burn that folder to a CD.
> Copy the HOLD folder to your HD and then install the programs from there
> and run them. After you have IE access again, update all programs where
> possible to get the latest definitions and run them again in Safe Mode to be
> sure there are no lingering items on the system.
>
> also...........
>
> Additional information on how to protect your PC:
> The Parasite Fight http://www.aumha.org/a/quickfix.htm
> More security tips at http://www.aumha.org/a/parasite.htm
> Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.htm
>
> If these steps do not resolve your problem, please post back to this thread
> with the details and any error messages.
>
> Hope this helps
>
> Jan :)
> Smiles are meant to be shared,
> that's why they're so contagious.
>
> Please reply to the newsgroup so others may benefit.
> Replies are posted only to the newsgroup for the benefit or other readers.
>
> How to make a good newsgroup post:
> http://www.dts-l.org/goodpost.htm
>
>
>
> > I am using Windows ME and Internet Explorer 6.0.2800.1106. I am starting
> to
> > regularly get this error message:
> > "Iexplore has caused an error in Kernel 32.dll. Iexplore will now close.
> > If you continue to experience problems, try restarting your computer."
> >
> > A restart will work for awhile, but the message soon re-appears. Please
> > advise.
>
>
>
- Next message: mas3cf: "Re: Get blank window when linking from other apps"
- Previous message: almar: "Critical Update KB837009"
- In reply to: Jan Il: "Re: "Iexplore has caused an error in kernel 32.dll" error message"
- Next in thread: Frank Saunders, MS-MVP, IE/OE: "Re: "Iexplore has caused an error in kernel 32.dll" error message"
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