Re: IE closes when trying to link to a page with a PDF file

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Jan Il (abuse_at_localhost.com)
Date: 12/03/04 

Date: Fri, 3 Dec 2004 11:37:58 -0500

Hi Wedge66a :-)

There are a number of reasons for this, and since you do not mention the
version of IE or Windows you are using, I'll post a few solutions that have
worked for others:

Try the following and see if it helps:

Set your Sercuity level for Internet to Medium or Low.

For best security set Active X settings to:

My settings are for Active X are:
Prompt
Disable
Disable
Prompt
Prompt

also...........

Allow active content to run in files on My Computer - Windows XP Service
Pack 2:
http://www.winxptutor.com/lmzunlock.htm

also.........

Try opening Acrobat reader before opeing the links.

and........

Start> Run> Paste this
sfc /scannow (note the space between the c and /)
Hit enter

If that does not resolve the issue, then do the following:

Resets all the IE functions - for windows, hangups,

Start> Run> Paste this
regsvr32 Shdocvw.dll

and then do the same with each one of the following..

regsvr32 Shell32.dll
regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll
regsvr32 Urlmon.dll

also.......

Close all browsers and acrobat windows.
Start Acrobat or Acrobat Reader.
Choose Edit / Preferences / General.
In the Options section, select Display PDF in Browser.
Click OK, and then exit from Acrobat or Acrobat Reader.
Restart Internet Explorer.

If still no joy, then try uninstalling and reinstalling the Acrobat.

Here are a few KB articles that might also help:

Error Message: Internet Explorer Has Encountered a Problem and Needs to
Close (Mshtml.dll)
http://support.microsoft.com/?scid=kb;EN-US;Q810887

Error Message: Microsoft Internet Explorer Has Encountered a Problem and
Needs to Close (Pdm.dll)
http://support.microsoft.com/?kbid=293623

If these steps do not resolve your problem, please post back to this thread
with the details and any error messages.

Hope this helps

Jan :)
Smiles are meant to be shared,
that's why they're so contagious.

Please reply to the newsgroup so others may benefit.
Replies are posted only to the newsgroup for the benefit or other readers.

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> Is there a fix for "IE has encountered a problem and needs to close" when
> linking to a PDF? It is possible to right click on the link and save the
> file, but trying to open the file directly causes the noted shutdown.

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