Unable to get online...

From: Dan (Dan_at_discussions.microsoft.com)
Date: 12/01/04 

Date: Wed, 1 Dec 2004 08:01:06 -0800

I am unable to view webpages or check my e-mail via Outlook Express. I have
verified that I have an active internet connection via my ISP (Comcast): I
have a valid IP address. They had me PING a website and received no
response. I PINGED an IP address and did receive a response. I was told
that this is the sign of a SOCKS protocol error. I contacted Dell and they
walked me through the steps of resolving the issue. I was back online for 24
hrs and the same thing happened again. I am not necessarily looking for the
steps to get back online... rather what is causing this problem? Is it a
virus or something?

Windows XP Home SP2
80GB HD
512 MB Ram

Thanks for your help!

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