Re: crash...CrasH...CRASH!!!!

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

From: Frank Saunders, MS-MVP IE/OE (franksaunders_at_mvps.org)
Date: 12/01/04 

Date: Wed, 1 Dec 2004 09:43:34 -0600

"CHOUT" <CHOUT@discussions.microsoft.com> wrote in message
news:B23A461C-2745-4645-BBC8-325B594232B9@microsoft.com
> Hi Sandi,
>
> Cheers for the help. Here is the info when it crashes. I tried to go
> to that page you linked below but it crashes everytime I try to =(
> Here is the info:
>
> C:\DOCUME~1\BOBENIS\LOCALS~1\Temp\WER71f4.dir00\iexplore.exe.mdmp
> C:\DOCUME~1\BOBENIS\LOCALS~1\Temp\WER71f4.dir00\appcompat.txt
>
> I am assuming after I uninstalled Norton Internet Security, it
> deleted some necessary files or left them incomplete? I am wondering
> if I can replace them or fix them? Maybe there are files which are
> screwed in the registry? Some pages dislay ok with an odd font while
> others are nothing but red X's. My eBay page does not display well at
> all...the fonts are huge and nothing but those X's. Same with cbc.ca
> until I click on a link in cbc and then that link is fine. Really odd
> but I am sure it is tied to Norton in some way. Hope the above
> messgae helps you to help me. Cheers once again Sandi!

Restart the machine and immediately empty the Temp folder.
Then
First eliminate any scumware.
CAUTION!!!!! Before you try to remove spyware using any of these programs ,
download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.

See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.

See this link for information about malware:
http://arstechnica.com/articles/paedia/malware.ars

If nothing there helps, please post back to this thread. 

-- 
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only.  Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

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