Re: Can't download files with IE 6

From: Hal (Hal_at_discussions.microsoft.com)
Date: 12/01/04 

Date: Tue, 30 Nov 2004 21:45:05 -0800

Jason,
if the hosts are blocking, wouldn't that prevent my desktop from downloading
also? it seems to do fine at the same sites my laptop fails at and the
settings are the same. also, on the laptop, Norton AV checks out clean, as
does Ad-aware, the aumha quickie test, and a mcafee short-list audit. also,
the online security check from norton, both the virus check and the "worm,
t-horse, malware" show no bad guys
hal

"Jason Brown [MSFT]" wrote:

> best way to know what your hosts are blocking is to just straight up ask
> them. I know a lot of hosts block incoming port 80 and 21, along with some
> common filesharing ports, but I'm not sure whether they block the other way
> too.
>
> the hosts file looks fine, but I'm starting to suspect some sort of malware
> piggy-backed onto your TCP/IP stack. A decent virus scanner will pick it up
> if you can get one from somewhere - if you can download from a healthy
> machine, burn to a CD or a thumbdrive or something, then install locally??
>
>
> --
> Jason Brown
> Microsoft GTSC, IIS
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
>
> "Hal" <Hal@discussions.microsoft.com> wrote in message
> news:A1937D93-A218-4490-BD89-8743CEEA45D9@microsoft.com...
> > Hi Jason,
> > again, thanks for hanging in there. I do not have the windows firewall
> > activated on either the good desktop or the bad laptop; but both are
> > connected to the same router, which so far has provided good protection (i
> > think). also, all other settings, security and otherwise, as far as i
> > know,
> > are identical on each computer. considering all of the above, remember
> > that
> > the desktop has no problem downloading anything. your question re host
> > running a firewall, i don't know what that is. i do know that the "host"
> > file in each computer is the same: FOLLOWING IS THE PASTE:
> >
> > # Copyright (c) 1993-1999 Microsoft Corp.
> > #
> > # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
> > #
> > # This file contains the mappings of IP addresses to host names. Each
> > # entry should be kept on an individual line. The IP address should
> > # be placed in the first column followed by the corresponding host name.
> > # The IP address and the host name should be separated by at least one
> > # space.
> > #
> > # Additionally, comments (such as these) may be inserted on individual
> > # lines or following the machine name denoted by a '#' symbol.
> > #
> > # For example:
> > #
> > # 102.54.94.97 rhino.acme.com # source server
> > # 38.25.63.10 x.acme.com # x client host
> >
> > 127.0.0.1 localhost
> >
> > THIS IS THE END OF THE PASTE.
> >
> > I also thought it was an ftp problem, but i couldn't download a quickie
> > malware audit program from SpySweeper, and that was an http: site. I also
> > reinstalled IE and re-downloaded all the updates, but the problem
> > persists.
> > ???????????
> > How would i find out if i have an ftp port blocked? of find out if my host
> > is running a firewall?
> > thanks again, hal
> >
> > "Jason Brown [MSFT]" wrote:
> >
> >> well, given that that's an FTP link, perhaps you have FTP ports blocked?
> >> are
> >> you running a firewall, or is your host running a firewall?
> >>
> >>
> >> --
> >> Jason Brown
> >> Microsoft GTSC, IIS
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >>
> >>
> >> "Hal" <Hal@discussions.microsoft.com> wrote in message
> >> news:04772221-51D6-45D2-86F2-11167C170D96@microsoft.com...
> >> > Jason,
> >> > The site that lists the file that I need to download is:
> >> > http://www.symantec.com/techsupp/files/lu/lu.html
> >> > It loads normally.
> >> >
> >> > The URL of the actual file is:
> >> > ftp://ftp.symantec.com/public/english_us_canada/liveupdate/lusetup-lt.exe
> >> > It's when I click on this, that the error page comes up.
> >> >
> >> > Any help?
> >> > Hal
> >> >
> >> >
> >> > "Jason Brown [MSFT]" wrote:
> >> >
> >> >> Well, that's the standard error message for when a site cannot be
> >> >> found
> >> >> at
> >> >> all. it's not actually a 404 - that's returned when a site is found
> >> >> but a
> >> >> document within it is not.
> >> >>
> >> >> what's the exact domain you're trying to connect to?
> >> >>
> >> >>
> >> >>
> >> >> "Hal" <Hal@discussions.microsoft.com> wrote in message
> >> >> news:0777B794-7916-45ED-821B-EA9660D9AAD9@microsoft.com...
> >> >> > Jason, this is a second reply to clarify my earlier statements.
> >> >> >
> >> >> > I misspoke on the contents of the page that comes up when trying to
> >> >> > download
> >> >> > from Symantec. It is not the "error 404" but one that is very
> >> >> > similar
> >> >> > to
> >> >> > it.
> >> >> >
> >> >> >
> >> >> > THIS IS A PASTE OF THE PAGE: (MINUS A FEW ICONS THAT DIDN'T PASTE)
> >> >> >
> >> >> > The page cannot be displayed
> >> >> > The page you are looking for is currently unavailable. The Web site
> >> >> > might
> >> >> > be
> >> >> > experiencing technical difficulties, or you may need to adjust your
> >> >> > browser
> >> >> > settings.
> >> >> >
> >> >> > --------------------------------------------------------------------------------
> >> >> >
> >> >> > Please try the following:
> >> >> >
> >> >> > Click the Refresh button, or try again later.
> >> >> >
> >> >> > If you typed the page address in the Address bar, make sure that it
> >> >> > is
> >> >> > spelled correctly.
> >> >> >
> >> >> > To check your connection settings, click the Tools menu, and then
> >> >> > click
> >> >> > Internet Options. On the Connections tab, click Settings. The
> >> >> > settings
> >> >> > should
> >> >> > match those provided by your local area network (LAN) administrator
> >> >> > or
> >> >> > Internet service provider (ISP).
> >> >> > If your Network Administrator has enabled it, Microsoft Windows can
> >> >> > examine
> >> >> > your network and automatically discover network connection settings.
> >> >> > If you would like Windows to try and discover them,
> >> >> > click Detect Network Settings
> >> >> > Some sites require 128-bit connection security. Click the Help menu
> >> >> > and
> >> >> > then
> >> >> > click About Internet Explorer to determine what strength security
> >> >> > you
> >> >> > have
> >> >> > installed.
> >> >> > If you are trying to reach a secure site, make sure your Security
> >> >> > settings
> >> >> > can support it. Click the Tools menu, and then click Internet
> >> >> > Options.
> >> >> > On
> >> >> > the
> >> >> > Advanced tab, scroll to the Security section and check settings for
> >> >> > SSL
> >> >> > 2.0,
> >> >> > SSL 3.0, TLS 1.0, PCT 1.0.
> >> >> > Click the Back button to try another link.
> >> >> >
> >> >> >
> >> >> >
> >> >> > Cannot find server or DNS Error
> >> >> > Internet Explorer
> >> >> >
> >> >> > THIS IS THE END OF THE PASTE
> >> >> >
> >> >> > Thanks again, Hal
> >> >> >
> >> >> > "Jason Brown [MSFT]" wrote:
> >> >> >
> >> >> >> that message box you're talking about - it sounds lik that's
> >> >> >> generated
> >> >> >> by
> >> >> >> this malware sweeper- is that what you're saying?
> >> >> >>
> >> >> >>
> >> >> >> --
> >> >> >> Jason Brown
> >> >> >> Microsoft GTSC, IIS
> >> >> >>
> >> >> >> This posting is provided "AS IS" with no warranties, and confers no
> >> >> >> rights.
> >> >> >> "Hal" <Hal@discussions.microsoft.com> wrote in message
> >> >> >> news:879BBEB6-0270-40E3-95FD-1478E7AAAE44@microsoft.com...
> >> >> >> > Jason,
> >> >> >> > thanks for staying with me. On my good desktop, I downloaded a
> >> >> >> > file
> >> >> >> > from
> >> >> >> > SpySweeper that does a quickie audit of the system for malware.
> >> >> >> > It
> >> >> >> > worked
> >> >> >> > fine. It evidently refers back to a file of definitions on its
> >> >> >> > own
> >> >> >> > server.
> >> >> >> > When I tried to download to the errant laptop, I got as far as
> >> >> >> > the
> >> >> >> > small
> >> >> >> > download warning dialog box. Whether I tried to either open it
> >> >> >> > or
> >> >> >> > save
> >> >> >> > it,
> >> >> >> > the same result: a smaller message box stating: "cannot download
> >> >> >> > files
> >> >> >> > at
> >> >> >> > this time, try later". I emailed the downloaded file from the
> >> >> >> > good
> >> >> >> > desktop
> >> >> >> > to the bad laptop. When I tried to open it on the laptop, it
> >> >> >> > reacted
> >> >> >> > just
> >> >> >> > as
> >> >> >> > it had when I attempted to download directly to the laptop, i.e.,
> >> >> >> > "cannot
> >> >> >> > download, etc." Evidently, it couldn't get back to its site to
> >> >> >> > access
> >> >> >> > the
> >> >> >> > file definitions it needed. So I don't think it's a Symantec
> >> >> >> > thing;
> >> >> >> > I
> >> >> >> > think
> >> >> >> > it's my IE
> >> >> >> >
> >> >> >> > All this and yet some files download fine. What bothers me even
> >> >> >> > more
> >> >> >> > is
> >> >> >> > that occasionally, IE sometimes acts weird after a failed
> >> >> >> > download
> >> >> >> > attempt.
> >> >> >> > This happened when I attempted a file download (not a virus
> >> >> >> > update)
> >> >> >> > from
> >> >> >> > Symantec.
> >> >> >> > Thanks for your patience
> >> >> >> >
> >> >> >> > "Jason Brown [MSFT]" wrote:
> >> >> >> >
> >> >> >> >> OK, so can you follow my second step?
> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >> >> --
> >> >> >> >> Jason Brown
> >> >> >> >> Microsoft GTSC, IIS
> >> >> >> >>
> >> >> >> >> This posting is provided "AS IS" with no warranties, and confers
> >> >> >> >> no
> >> >> >> >> rights.
> >> >> >> >>
> >> >> >> >> "Hal" <Hal@discussions.microsoft.com> wrote in message
> >> >> >> >> news:8E8E4B3C-B3B3-41BA-943A-FC851EDB8476@microsoft.com...
> >> >> >> >> > Jason,
> >> >> >> >> >
> >> >> >> >> > thanks for the response. to follow up on your suggestions:
> >> >> >> >> >
> >> >> >> >> > 1. contents of c:\windows\system32\drivers\etc\hosts are:
> >> >> >> >> > hosts 1kb
> >> >> >> >> > imhosts 4 kb
> >> >> >> >> > networks 1 kb
> >> >> >> >> > protocol 1 kb
> >> >> >> >> > services 7 kb
> >> >> >> >> >
> >> >> >> >> > 2. i know that the file "svchost.exe" runs in a number of
> >> >> >> >> > instances.
> >> >> >> >> > this
> >> >> >> >> > is
> >> >> >> >> > what i find in task manager; is this a problem?
> >> >> >> >> >
> >> >> >> >> > svchost.exe local service 3,384
> >> >> >> >> > " network service 1,896
> >> >> >> >> > " system 18,140
> >> >> >> >> > " " 3,420
> >> >> >> >> > " " 3,324
> >> >> >> >> >
> >> >> >> >> > 3. i would write off norton except that the download failures
> >> >> >> >> > occur
> >> >> >> >> > at
> >> >> >> >> > other
> >> >> >> >> > apparently random sites also; yet, some are successful; and
> >> >> >> >> > ALL
> >> >> >> >> > are
> >> >> >> >> > successful on my desktop.
> >> >> >> >> >
> >> >> >> >> >
> >> >> >> >> > any help?
> >> >> >> >> >
> >> >> >> >> > hal
> >> >> >> >> >
> >> >> >> >> > "Jason Brown [MSFT]" wrote:
> >> >> >> >> >
> >> >> >> >> >> step 1: check your HOSTS file for spurious entries
> >> >> >> >> >>
> >> >> >> >> >> c:\windows\system32\drivers\etc\hosts
> >> >> >> >> >>
> >> >> >> >> >> step 2: if one machine can get the fle, use that to download
> >> >> >> >> >> what
> >> >> >> >> >> you
> >> >> >> >> >> need
> >> >> >> >> >> and transfer it manually.
> >> >> >> >> >>
> >> >> >> >> >> step 3: if norton isn't playing ball, try another AV
> >> >> >> >> >> solution.
> >> >> >> >> >>
> >> >> >> >> >>
> >> >> >> >> >> --
> >> >> >> >> >> Jason Brown
> >> >> >> >> >> Microsoft GTSC, IIS
> >> >> >> >> >>
> >> >> >> >> >> This posting is provided "AS IS" with no warranties, and
> >> >> >> >> >> confers
> >> >> >> >> >> no
> >> >> >> >> >> rights.
> >> >> >> >> >>
> >> >> >> >> >>
> >> >> >> >> >>
> >> >> >> >> >> "Hal" <Hal@discussions.microsoft.com> wrote in message
> >> >> >> >> >> news:4034ACA0-A6FA-4386-A5BB-075C4C351343@microsoft.com...
> >> >> >> >> >> > The setup is this: a desktop and a laptop connected to a
> >> >> >> >> >> > router
> >> >> >> >> >> > receiving
> >> >> >> >> >> > DSL. Both machines running windows xp-pro, SP1, updated
> >> >> >> >> >> > with
> >> >> >> >> >> > all
> >> >> >> >> >> > MS
> >> >> >> >> >> > security
> >> >> >> >> >> > patches except SP2 (chicken!); both have Norton AV and
> >> >> >> >> >> > Ad-Aware
> >> >> >> >> >> > (both
> >> >> >> >> >> > updated
> >> >> >> >> >> > and run frequently); both have identical "Internet Options"
> >> >> >> >> >> > settings.
> >> >> >> >> >> >
> >> >> >> >> >> > I needed to download a file from Symantec to remedy an NAV
> >> >> >> >> >> > update
> >> >> >> >> >> > problem
> >> >> >> >> >> > on
> >> >> >> >> >> > the laptop. When I attempted to download, a page came up
> >> >> >> >> >> > that
> >> >> >> >> >> > says
> >> >> >> >> >> > the
> >> >> >> >> >> > site
> >> >> >> >> >> > could not be connected to (error 404, I think, the one you
> >> >> >> >> >> > get
> >> >> >> >> >> > if
> >> >> >> >> >> > you're
> >> >> >> >> >> > inadvertantly offline). None of the files available at the
> >> >> >> >> >> > Symanatec
> >> >> >> >> >> > site
> >> >> >> >> >> > could be accessed. (On the desktop, I had no trouble, all
> >> >> >> >> >> > went
> >> >> >> >> >> > smoothly.)
> >> >> >> >> >> > I
> >> >> >> >> >> > tried some other download sites from the laptop. Sometimes
> >> >> >> >> >> > I
> >> >> >> >> >> > could
> >> >> >> >> >> > download,
> >> >> >> >> >> > but sometimes I would get the same error page as before, or
> >> >> >> >> >> > the
> >> >> >> >> >> > small
> >> >> >> >> >> > download dialog box would open, but the download "could not
> >> >> >> >> >> > be
> >> >> >> >> >> > completed
> >> >> >> >> >> > at
> >> >> >> >> >> > this time". Again, all the same sites allowed downloads on
> >> >> >> >> >> > the
> >> >> >> >> >> > desktop
> >> >> >> >> >> > with
> >> >> >> >> >> > no problems.
> >> >> >> >> >> >
> >> >> >> >> >> > Additonally, after giving up trying to download to the
> >> >> >> >> >> > laptop,
> >> >> >> >> >> > IE
> >> >> >> >> >> > would
> >> >> >> >> >> > sometimes hang and could only be closed through the task
> >> >> >> >> >> > manager;
> >> >> >> >> >> > this
> >> >> >> >> >> > did
> >> >> >> >> >> > not happen every time. None of these events took place on
> >> >> >> >> >> > the
> >> >> >> >> >> > desktop,
> >> >> >> >> >> > which
> >> >> >> >> >> > as stated above, is running identically configured
> >> >> >> >> >> > software.
> >> >> >> >> >> > (At
> >> >> >> >> >> > least
> >> >> >> >> >> > as
> >> >> >> >> >> > far
> >> >> >> >> >> > as I know)
> >> >> >> >> >> >
> >> >> >> >> >> > I am able to use Outlook Express, Quicken downloads, etc.
> >> >> >> >> >> > on
> >> >> >> >> >> > the
> >> >> >> >> >> > laptop;
> >> >> >> >> >> > only certain selected sites accessed thru IE failed. I did
> >> >> >> >> >> > a
> >> >> >> >> >> > Symantec
> >> >> >> >> >> > online
> >> >> >> >> >> > scan and no malware was found. I was able to download a
> >> >> >> >> >> > McAfee
> >> >> >> >> >> > tool
> >> >> >> >> >> > that
> >> >> >> >> >> > looked for the latest malware and came up clean. The quick
> >> >> >> >> >> > scan
> >> >> >> >> >> > from
> >> >> >> >> >> > Aumha
> >> >> >> >> >> > also came up clean. NAV and Ad-Aware find nothing. I
> >> >> >> >> >> > could
> >> >> >> >> >> > not
> >> >> >> >> >> > download
> >> >> >> >> >> > an
> >> >> >> >> >> > online audit from SpySweeper, it reacted similar to the
> >> >> >> >> >> > Symantec
> >> >> >> >> >> > site.
> >> >> >> >> >> >
> >> >> >> >> >> > I suspect that the problem is IE or one of its settings.
> >> >> >> >> >> >
> >> >> >> >> >> > Any suggestions would be appreciated. Sorry for the length
> >> >> >> >> >> > of
> >> >> >> >> >> > the
> >> >> >> >> >> > question.
> >> >> >> >> >> >
> >> >> >> >> >> > Hal
> >> >> >> >> >>
> >> >> >> >> >>
> >> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

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