Re: IE Locks in Hotmail

From: Adrian (Adrian_at_discussions.microsoft.com)
Date: 11/29/04 

Date: Mon, 29 Nov 2004 02:55:02 -0800

Jim:

   I currently have the Windows Messenger Service disabled - it has been
disabled since I reinstalled the Windows a few months ago. I disabled it
using the Group Policy Editor (gpedit), but there is a small program called
"Shoot The Messenger" that does the same thing. Through gpedit, I disabled
Windows Messenger in BOTH the Computer configuration AND in the User
configuration.

   The IE problem just surfaced a few days ago for no apparent reason. I
have also discovered that I can access some Hotmail e-mail accounts with no
problem while others lock-up IE. I am beginning to think that it might be a
problem with Hotmail - although I can access ALL of my accounts through MSN
(Explorer) Premium, with Outlook, Outlook Express and by using the Firefox or
Mozilla browsers. Only when I access my 2 main Hotmail accounts does IE lock
up - and again, only with IE does the problem persist.

   This is turning my hair gray ......!

                                                       Adrian

"Jim Byrd" wrote:

> Hi Adrian - Do you have MSN Messenger installed? If so, and you don't use
> it, you might try disabling or uninstalling it and then see if Hotmail then
> works with ActiveX enabled. Read all of the following carefully.
>
> 1. See here to disable it: How to prevent Windows Messenger from running
> on a Windows XP-based computer
> http://support.microsoft.com/Default.aspx?id=302089 Read carefully.
>
>
> 2. A simpler method to completely uninstall it if you don't use it which
> you may want to try (rather than messing around in the Registry to just
> disable it unless you're very comfortable with that) is to be sure you Exit
> from Messenger by right-clicking the MSN icon in the notification area, and
> selecting Exit. Then go to Start|Run then enter exactly (I would copy/paste
> it):
>
> RunDll32 advpack.dll,LaunchINFSection %systemRoot%\inf\msmsgs.inf,BLC.Remove
>
> Then uninstall the leftover installation information file by going to
> Start|Run then entering:
>
> rundll32 setupapi,InstallHinfSection BLC.Remove 128
> %systemRoot%\inf\msmsgs.inf
>
> Then reboot.
>
>
> 3. If you wish, you can ensure that MSN Messenger is shown in Add-Remove
> Windows Components so that you can restore it at some later time if you so
> desire by going to Start|Run and entering:
>
> notepad.exe %systemRoot%\INF\sysoc.inf
>
> When this file opens in Notepad, look for a line that starts "msmsgs="
> and then delete the word "hide" if there and go to File|Save, then exit
> Notepad.
>
> Then reboot.
>
> --
> Please respond in the same thread.
> Regards, Jim Byrd, MS-MVP
>
>
>
> In news:BFFD6637-1E0F-4FA8-B75A-993505191C23@microsoft.com,
> Adrian <Adrian@discussions.microsoft.com> typed:
> > Hi, Jim - and thanks for your replies.
> >
> > I disabled ActiveX Controls and Plug-ins and it definately solved
> > the Hotmail problem - everything worked fine there with ActiveX
> > disabled. But when I came back to these newsgroups, I was unable to
> > browse the messages (received an error message stating that "ActiveX
> > controls must be enabled to browse these newsgroups"). So it solved
> > one problem and created another. When I re-enabled ActiveX, my IE
> > locked-up again in Hotmail.
> >
> > This one is rather baffling! To answer your other questions, the
> > problem occurs AFTER I log-in to Hotmail (normally - on the Hotmail
> > website, not via a Passport log-in). I can log into my account just
> > fine, but when I navigate to my inbox, IE locks. Again, I don't have
> > any problems with IE on any other websites.
> >
> > I'm not sure how to ping MSN - I'll need a quick lesson :-)
> >
> > Thanks, Jim!
> >
> > Adrian
> >
> > "Jim Byrd" wrote:
> >
> >> Hi Adrian - The following was posted in another thread by Hippo101
> >> and may be relevant to your problem:
> >>
> >> "For those who still have problems with Hotmail and that have MSN
> >> Messenger on thier computer...
> >>
> >> Go in Tools > Internet Options>
> >>
> >> Click on "Security", select "Internet" and then "Custom Level"
> >> Searche for "Run ActiveX controls and plug-ins" and disable it.
> >>
> >> Disabling this will prevent Hotmail from showing the MSN Messenger
> >> status near your email adress on your hotmail account. If it is
> >> disabled, MSN Messenger wont be asked to run which is most-likely the
> >> cause of the problem.
> >>
> >> Try it and tell if it works. It worked for me and I want to see if it
> >> can work for other people. Thx !"
> >>
> >>
> >> --
> >> Please respond in the same thread.
> >> Regards, Jim Byrd, MS-MVP
> >>
> >>
> >>
> >> In news:6D40292B-AD22-4BAB-B2F5-1009DB2A8C98@microsoft.com,
> >> Adrian <Adrian@discussions.microsoft.com> typed:
> >>> I am using Internet Explorer
> >>> v6.0.2900.2180.xpsp_2_rtm.040803-2158 on Windows XP Professional
> >>> SP2.
> >>>
> >>> When I go to the Hotmail website to read E-mail, IE locks-up. I
> >>> have to do the 3-finger salute (ctl/alt/del) to end the process and
> >>> exit out of IE - none of the buttons work. I have no other problems
> >>> with IE navigating the web - it is just on Hotmail.
> >>>
> >>> I also have the newest version of the Mozilla Suite installed, as
> >>> well as Mozilla Firefox. I have no difficulty navigating within
> >>> Hotmail from either of these applications - it just happens with
> >>> Internet Explorer.
> >>>
> >>> Any idea what might be causing the problem? I recently did a
> >>> registry cleanup (big mistake!), but I un-did the changes and
> >>> successfully merged the entries back into the registry. Even
> >>> following a re-start, IE is still acting-up.
> >>>
> >>> Your professional assistance would be appreciated!
> >>>
> >>> Adrian
>
>