Re: IE 6.0 cannot access microsoft.com
From: jonfweber (jonfweber_at_discussions.microsoft.com)
Date: 11/29/04
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Date: Sun, 28 Nov 2004 20:25:02 -0800
"Jan Il" wrote:
> Hi jonfweber :-)
>
> There are a number of reasons this might happen, so try the information here
> and see if it will help:
>
> Verify that Internet Explorer Is Using 128-Bit Encryption
> To check:
> 1. In Internet Explorer, on the Help menu, click About Internet Explorer
> 2. The level of encryption on your computer appears next to the words Cipher
> Strength. Verify that the Cipher Strength value appears as 128-bit
> If the Cipher Strength is anything less then 128-bit, download the Internet
> Explorer High Encryption Pack to your computer's hard disk, and then install
> it.
>
> Delete Temporary Internet Files
> There's also a possibility of some corrupted files in your Temporary
> Internet Files (TIF) storage. To clear these:
> 1. In Internet Explorer, on the Tools menu, click Internet Options, and
> select the General tab
> 2. Under Temporary Internet files, click Delete Files, and click OK when you
> are prompted to confirm the deletion
>
> Configure Internet Explorer Security, Content, and Advanced Settings
> Configure Security settings for the Trusted sites zone in Internet Explorer:
> 1. In Internet Explorer, on the Tools menu, click Internet Options, and
> select the Security tab
> 2. Select Trusted sites, and then click Default Level
> 3. Add the secure Web site you are trying to access to the Trusted sites
> zone. To do so, click Sites, type the address (URL) of the site in the Add
> this Web site to the zone box, click Add, click OK, and then click Apply
> Clear the Secure Sockets Layer (SSL) slate and AutoComplete history:
> 1. In Internet Explorer, on the Tools menu, click Internet Options, and
> select the Content tab
> 2. Under Certificates, click Clear SSL State
> 3. Click OK when you receive the message that the SSL cache was successfully
> cleared
> 4. Under Personal information, click AutoComplete
> 5. Under Clear AutoComplete history, click Clear Forms. Click OK when you
> are prompted to confirm the operation.
> Verify that Internet Explorer is configured to use SSL 2.0 and SSL 3.0:
> 1. In Internet Explorer, on the Tools menu, click Internet Options, and
> select the Advanced tab
> 2. In the Settings box, under the Security header, click to select the Use
> SSL 2.0 and Use SSL 3.0 check boxes (if they are not already selected), and
> then click OK
>
> Verify that the Date and Time Settings on Your Computer Are Correct
> Because SSL certificates have an expiry date, if the date on your computer
> isn't correct, it may prevent you from connecting to secure sites. To verify
> that your computer is configured with the correct date and time settings:
> 1. Click Start > click Control Panel
> 2. Click Date, Time, Language, and Regional Options, and then click Date and
> Time
> 3. Select the Date & Time tab
> 4. Check to make sure that the date and time settings are configured to use
> the current date and time, and then click OK
>
> Some Microsoft Knowledge Base Articles dealing with this problem
> 232012 - Error Message When You Attempt to Install 128-Bit Upgrade
> 261328 - Cipher Strength Appears as 0-Bit in Internet Explorer
> 301803 - Error Message When You Try to Connect to Secure Site: Client
> Certificate Has Expired or Is Not Yet Valid
> 303807 - "The Page Cannot Be Displayed" Error Message When You Try to View
> Web Page on a Secure Web Site
> 305217 - Page Cannot Be Displayed Error During SSL 3.0 Server Session
> Timeout
> 811383 - Internet Explorer Connectivity and Certificate Display Issues
> 813951 - You Cannot Access Your MSN E-mail Account or Authenticate with a
> Web Site in Various Programs
> 821814 - You Receive a "Page Cannot Be Displayed" Error Message When You
> Post to a Site That Requires Authentication
>
> If these steps do not resolve your problem, please post back to this thread
> with the details and any error messages.
>
> Hope this helps
>
> Jan :)
> Smiles are meant to be shared,
> that's why they're so contagious.
>
> Please reply to the newsgroup so others may benefit.
> Replies are posted only to the newsgroup for the benefit or other readers.
>
> How to make a good newsgroup post:
> http://www.dts-l.org/goodpost.htm
>
>
> >
> >
> > "Jan Il" wrote:
> >
> > > Hi jonfweber :-)
> > >
> > > Is this a typo on your part, or is this the site you are trying to
> connect
> > > to?
> > > www.microsot.com
> > >
> > > You might try the following and see if it helps:
> > >
> > > You cannot open a new Internet Explorer window or nothing occurs after
> you
> > > click a link
> > > http://support.microsoft.com/default.aspx?scid=kb;EN-US;281679
> > >
> > > Allow active content to run in files on My Computer - Windows XP Service
> > > Pack 2:
> > > http://www.winxptutor.com/lmzunlock.htm
> > >
> > > Access Secured Websites
> > > http://support.microsoft.com/?kbid=813444
> > >
> > > HOW TO: Troubleshoot Situations Where You Cannot Connect to Secure Web
> Sites
> > > by Using Internet Explorer in Windows XP
> > > http://support.microsoft.com/?kbid=813444
> > >
> > > "The Page Cannot Be Displayed" Error Message on a Secure Web Site
> > > http://support.microsoft.com/?kbid=303807
> > >
> > > Register these files:
> > >
> > > Click on Start -- Run and Type
> > > Regsvr32 softpub.dll > Enter
> > > Regsvr32 JSCRIPT > Enter
> > > Click OK
> > >
> > > You can try updating your scripting engine.
> > > For 2000 and XP go to
> > >
> http://www.microsoft.com/downloads/details.aspx?FamilyID=c717d943-7e4b-4622-86eb-95a22b832caa&DisplayLang=en
> > >
> > > If these steps do not resolve your problem, please post back to this
> thread
> > > with the details and any error messages.
> > >
> > > Hope this helps
> > >
> > > Jan :)
> > > Smiles are meant to be shared,
> > > that's why they're so contagious.
> > >
> > > Please reply to the newsgroup so others may benefit.
> > > Replies are posted only to the newsgroup for the benefit or other
> readers.
> > >
> > > How to make a good newsgroup post:
> > > http://www.dts-l.org/goodpost.htm
> > >
> > >
> > >
> > > > Running XP with SP2 and IE hangs when accessing www.microsot.com.
> Strange
> > > > because it works fine via Mozilla. Any ideas?
> > > >
> > > > IE 6.0.2900.xpsp_sp2_rtm.040803-2158
> > >
> > >
> > > Jan -- Thanks a, yes, I meant "www.microsoft.com" I read your advice,
> but it seems to refer to a different set of symptoms. It isn;t that
> "nothing occurs" or that I get an error. Let me explain better what is
> happening: when I enter "www.microsoft.com" in the address window, IE 6.0
> goes to the site and hangs. (shows hourglass - page fully loaded except
> lower left hand side which is blank white). I can run the same page with
> Mozilla and it works flawlessly.
>
>
> Jan
Thanks again. I tried all the fixes you suggested (some of which are for
"secure" sites even though I am trying to browse "www.microsoft.com"), but
the problem remains. One possible clue I notice is that in the lower left
of the browser it says "http://g.microsoft.com/mh_mshp/302"
Any other ideas?
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