RE: Cannot Find Server or DNS when using AOL 9 - Update2

From: Kurt (Kurt_at_discussions.microsoft.com)
Date: 11/28/04 

Date: Sun, 28 Nov 2004 09:33:01 -0800

Sorry about the updates. I thought I was against a wall, but with the below
updates, I keep thinking of other things to do. This thread contains all of
my information, disregard the previous two threads.

Here is my Story. I have two problems which I suspect are related to each
other as they seemed to have started to appear at the same time. Problem #1:
Internet Explorer comes back with a "The page cannot be displayed ... Cannot
find server or DNS Error" when I am logged into AOL. My AOL Browser works ok.
 Problem #2: Using my AOL browser, I am able to log into the Windows Update
site and get through everything until it comes to download the update. The
download status box appears and the progress bar zips across in a split
second and I get an error message stating that the "updates were unable to be
successfully installed" when I look at the installation log I have an error
which turns out to be 80072EFD.
I have:
- HP m300Y Media Center PC 2004 version 2002 (build 2600) with Service Pack
2. (These problems started happening before I added SP2.)
- Microsoft IE Build 6.0.2900.2180
- AOL 9.0 version 16.4156.5001 US (a)

This all started to happen around late August 2004. The last two updates
from the Windows update site were “Cumulative Security Update for Internet
Explorer 6 Service Pack 1 (KB867801)” and one for Agre Win Modem. Since I
was on vacation, I also did some other updates. Unfortunately I did not see
a black and white “now it works and now it doesn’t”. I was hoping that SP2
would take care of it and since I had days off for Thanksgiving, I was able
to install SP2. There has been no change in behavior after SP2.
Update: Now that I think about it more, I remember thinking that this update
might have been the source of my problems “Update for Background Intelligent
Transfer Service (BITS) 2.0 and WinHTTP 5.1 (KB842773)”, but it was not a
black and white observation on my part as to when this problem started to
happen. I had made the decision that if this update had screwed up the
Windows update site, that Microsoft would be on it fast and furious so I
decided to let time pass.

I started to study the community help and try things and here is a summary
of where I am.

- I do not have Norton Firewall.
- I completed all of the tasks in http://support.microsoft.com/?kbid=836941
- When I am unsuccessful at downloaded from the Windows update site, I can
get the Windows service bulletin number from the error message and track down
the download from another microsoft web page and I am able to successfully
download my update in that manner using my AOL Browser.
- I am able to telenet into a web site using port 80 from the start/run
screen as one person asked in another thread.
- I am able to ping an IP address from the start/run screen but not connect
with IE.
- From IE, I can log into websites by changing the http: to an https: if
they have an https:.This is also true if I do the same thing from the Windows
Explorer screen.
- From the Windows Explorer screen I was able to get into ftp.windows.com,
but I can not from IE. From IE, I do not get the "cannot find server" error,
I get a permission denied.
- I have Norton Anti-virus software. I have Spybot & Spy Eliminator & AOL
Spy search software.
- Internet Explorer worked briefly when I had just completed the scan using
Spy Eliminator, but before I had actually “cleaned” the WildTangent spyware
it had found. When I clicked on Spy eliminator's online help link, IE
launched and worked until I rebooted the next time. I could not recreate
this.
- In addition to AOL, I have Earthlink total Access 2004. When I am using
Earthlink, Internet explorer works just fine after I have to change the IE
connections setting to no proxy server. I have to do this every time, even
after launching earthlink twice in a row. I originally thought I was having
to do this because I was using Earthlink after using AOL.
     * I am also able to use IE through Earthlink to successfully access the
Windows Update web site and download and install an update. I usually use my
AOL 9 browser, but just to put my IE through Earthlink a workout, I am using
it to make this update.
- When I try to use Internet Explorer through AOL, and I put in
http://www.java.com and I watch the status bar at the bottom of the IE
window, I see;
     * “Connecting to http://www.java.com/
     * 127.0.0.1
     * "DONE" (with the cannot find server error).
  # If I turn this into an https://www.java.com address, IE goes right to it.
  # If I type in http://symantec.com/, I get 127.0.0.1 and then the cannot
find server.
  # If I click the refresh button, I see;
     * Connecting to http://symantec.com/
     * 127.0.0.1
     * DONE, but no “Cannot find Server” error. It is like it is locked up
with the windows flag waving and my cursor turns into an hour glass when over
the toolbars.
     * I get it unlocked by clicking the home page (about;blank). Then I
can do all of the above again.
- Thinking of the Agre Win Modem update I did. I rolled back my driver and
no change. Then I downloaded the latest driver from the Agre website and
still not change in behavior.
     * Since I used the OEM driver 8.30; The Windows update site recognized
that I did not have the xp approved 8.31 version. This is the update that I
successfully downloaded using IE through Earthlink.

Update2: Using IE through Earthlink, I just went back to the Windows Update
page to get another update. Now IE through Earthlink is acting the same way
as AOL in that I get all of the way through everything until it comes to
download the update. The download status box appears and the progress bar
zips across in a split second and I get an error message stating that the
"updates were unable to be successfully installed" when I look at the
installation log I have an error which turns out to be 80072EFD. This is
most likely the first time I have used IE through Earthlink at the Windows
Update Site since the problem started. It sounds as if the Windows update
site is the common denominator??
     * After rebooting and launching Earthlink, I again have to change the
Tools> Options> Connections setting for no proxy server. (I delete my
Earthlink connection from the control panel all of the time and let earthlink
rebuild it when I launch the TotalAccess.)
     * Using IE Through Earthlink; I am able to access a random web site.
     * Using IE through Earthlink; I am now having the same problem with the
Windows Update site. IE. Get all the way through to the download box and no
success.

- On all of the above, I have been using the original Administrator’s
account or my personal computer administrator’s account. Just on a hunch, I
created a new computer administrator’s account. In this user account I had
to let Earthlink rebuild a dialin account. With this new XP Computer
Administrator account, I did the following;
     * Launched IE through Earthlink, accessed websites OK.
     * Went to the Windows Update site and experienced same problem. IE. Get
all the way through to the download box and no success.
     * Launched AOL and then Internet Explorer. IE works like it should
!!!!!!
     * Used IE through AOL to go to the windows update site and experienced
the same problem.
  # After Rebooting, I tried to recreate the above using my new XP Computer
Administrator Account.
     * Launched AOL and then Internet Explorer. IE works like it should
!!!!!!
     * Used IE through AOL to go to the windows update site and experienced
the same problem.
  # After rebooting again; I logged onto the original Administrator account.
     * Launched AOL and then Internet Explorer. IE gets “Cannot find
Server…” error.
  # I logged onto my personal Computer Administrator account.
     * Launched AOL and then Internet Explorer. IE gets “Cannot find
Server…” error.
Is there a way to copy-paste my temporary Computer Administrator account IE
settings to my other two accounts for me to try next??

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