RE: Cannot Find Server or DNS when using AOL 9 - Update

From: Kurt (Kurt_at_discussions.microsoft.com)
Date: 11/28/04 

Date: Sun, 28 Nov 2004 07:13:02 -0800

I have added more Information Below.

"Kurt" wrote:

> Here is my Story. I have two problems which I suspect are related to each
> other as they seemed to have started to appear at the same time. Problem #1:
> Internet Explorer comes back with a "The page cannot be displayed ... Cannot
> find server or DNS Error" when I am logged into AOL. My AOL Browser works ok.
> Problem #2: Using my AOL browser, I am able to log into the Windows Update
> site and get through everything until it comes to download the update. The
> download status box appears and the progress bar zips across in a split
> second and I get an error message stating that the "updates were unable to be
> successfully installed" when I look at the installation log I have an error
> which turns out to be 80072EFD.
> I have:
> - HP m300Y Media Center PC 2004 version 2002 (build 2600) with Service Pack
> 2. (These problems started happening before I added SP2.)
> - Microsoft IE Build 6.0.2900.2180
> - AOL 9.0 version 16.4156.5001 US (a)
>
> This all started to happen around late August 2004. The last two updates
> from the Windows update site were “Cumulative Security Update for Internet
> Explorer 6 Service Pack 1 (KB867801)” and one for Agre Win Modem. Since I
> was on vacation, I also did some other updates. Unfortunately I did not see
> a black and white “now it works and now it doesn’t”. I was hoping that SP2
> would take care of it and since I had days off for Thanksgiving, I was able
> to install SP2. There has been no change in behavior after SP2.
Update: Now that I think about it more, I remember thinking that this update
might have been the source of my problems “Update for Background Intelligent
Transfer Service (BITS) 2.0 and WinHTTP 5.1 (KB842773)”, but it was not a
black and white observation on my part as to when this problem started to
happen. I had made the decision that if this update had screwed up the
Windows update site, that Microsoft would be on it fast and furious so I
decided to let time pass.
>
> I started to study the community help and try things and here is a summary
> of where I am.
>
> - I do not have Norton Firewall.
> - I completed all of the tasks in http://support.microsoft.com/?kbid=836941
> - When I am unsuccessful at downloaded from the Windows update site, I can
> get the Windows service bulletin number from the error message and track down
> the download from another microsoft web page and I am able to successfully
> download my update in that manner using my AOL Browser.
> - I am able to telenet into a web site using port 80 from the start/run
> screen as one person asked in another thread.
> - I am able to ping an IP address from the start/run screen but not connect
> with IE.
> - From IE, I can log into websites by changing the http: to an https: if
> they have an https:.This is also true if I do the same thing from the Windows
> Explorer screen.
> - From the Windows Explorer screen I was able to get into ftp.windows.com,
> but I can not from IE. From IE, I do not get the "cannot find server" error,
> I get a permission denied.
> - I have Norton Anti-virus software. I have Spybot & Spy Eliminator & AOL
> Spy search software.
> - Internet Explorer worked briefly when I had just completed the scan using
> Spy Eliminator, but before I had actually “cleaned” the WildTangent spyware
> it had found. When I clicked on Spy eliminator's online help link, IE
> launched and worked until I rebooted the next time. I could not recreate
> this.
> - In addition to AOL, I have Earthlink total Access 2004. When I am using
> Earthlink, Internet explorer works just fine after I have to change the IE
> connections setting to no proxy server. I have to do this every time, even after launching earthlink twice in a row. I originally thought I was having to do this because I was using Earthlink after using AOL.
     * I am also able to use IE through Earthlink to successfully access the
Windows Update web site and download and install an update. I usually use my
AOL 9 browser, but just to put my IE through Earthlink a workout, I am using
it to make this update.
> - When I try to use Internet Explorer through AOL, and I put in
> http://www.java.com and I watch the status bar at the bottom of the IE
> window, I see;
> * “Connecting to http://www.java.com/
> * 127.0.0.1
> * "DONE" (with the cannot find server error).
> # If I turn this into an https://www.java.com address, IE goes right to it.
> # If I type in http://symantec.com/, I get 127.0.0.1 and then the cannot
> find server.
> # If I click the refresh button, I see;
> * Connecting to http://symantec.com/
> * 127.0.0.1
> * DONE, but no “Cannot find Server” error. It is like it is locked up
> with the windows flag waving and my cursor turns into an hour glass when over
> the toolbars.
> * I get it unlocked by clicking the home page (about;blank). Then I
> can do all of the above again.
> - Thinking of the Agre Win Modem update I did. I rolled back my driver and
> no change. Then I downloaded the latest driver from the Agre website and
> still not change in behavior.
     * Since I used the OEM driver 8.30; The Windows update site recognized
that I did not have the xp approved 8.31 version. This is the update that I
successfully downloaded using IE through Earthlink.
> --
> Wishing Us All A Better Tomorrow - Kurt