Re: IE 6.0 (SP1) - AOL - Security question (maybe)

From: HOIB (WHFTHERB_at_(anti-spam)HOTMAIL.COM)
Date: 11/28/04 

Date: Sun, 28 Nov 2004 09:39:13 -0500

Hello "Susan" and to the group...

Here's a synopsis of what we've done so far today. I don't live in the same
town as the user. As soon as you try something "secure", like a log in to
Hotmail, purchasing something, this error says "Page cannot be displayed" -
at the bottom it says "Cannot find server or DNS error". The error page
replaces the page from which we invoke the secure session. You can jump
"back" to the source page. It appears reliably/instantly - no waiting. I
don't think that the server on the other end is isn't even touched. Because
I've even tried a completely false username and password (Hotmail for
example) and the response is the same every time with the same speed -
instantaneous!

Checked for an bogus or erroneous proxy server setup - none found.

Tools - Internet Options - checked SSL 2 & 3 - were turned on, left them on.

Tools - Internet Opt - cleared cookies, temp internet files.

Help - About - Encryption set at 128 bit

Tools - Internet Opt - Content - Clear SSL state

Tools - Internet Opt - Content - Autocomplete - Hit 2 buttons - Clear
Forms/Passwords - No checks for any autocomplete functions.

Tools - Internet Opt - Security - All zone set to default vals.

Firewall - not installed, not activated in XP Home

Brought up a command prompt and ran regsvc32 (xxxx) where "xxxx" is
substituted for several .DLLs including softpub, cryptdlg, initpki and a
half dozen I can't remember.

Ran sfc /scannow - found zero.

Rescanned with AdAware SE & SpuBot S&D - fresh ref files all around.

Norton AV - this sys was working fine with Norton AV fully config'd until
about 2 weeks ago when "something" happened. Updated pattern file installed
today - rescanned with no virii found.

I'm very sure this user uses this comp very simply. Doesn't install any
shareware/freeware. Does no CD or DV burning, no multimedia work (though he
could if he knew how). Basically does some routine menial AOL e-mail and a
few Word documents. Not a heavy duty power user.

I'm sure this is caused by some security setting somewhere. Where is the
question. Thanks for any other suggestions.

H

"Susan" <dsnsacree@msn.com> wrote in message
news:uFGAmSD1EHA.3500@TK2MSFTNGP09.phx.gbl...
> Does he have a firewall or privacy wall set that may be causing problem?
> "HOIB" <WHFTHERB@(anti-spam)HOTMAIL.COM> wrote in message
> news:eJxIWKB1EHA.3504@TK2MSFTNGP12.phx.gbl...
> >I thought this (http://support.microsoft.com/kb/238550) might be the
answer
> > here but he CAN surf to any site. It's just when he tries a
> > username/password entry that it responds with "page cannot be
displayed".
> > There was a time not too long ago when this was not the behavior. Very
> > mysterious. BTW, we have scanned with the latest AdAware and SpyBot
S&D,
> > NAV 2004. This system does not have XP SP2 applied.
> >
> > Again, just looking for any type of clue...
> >
> > Hoib.
> >
> > "Hoib" <Hoib@discussions.microsoft.com> wrote in message
> > news:E40E626D-044E-4DCB-AF3C-7A7C61AA6E06@microsoft.com...
> >> Hello group.
> >>
> >> Here's a situation I've never run into. Computer (practically brand
new)
> >> running XP Home, user has AOL as his ISP (I know, I know...) Anyway, a
> >> problem has developed with surfing the web. Say he wants to go to
> > Yahoo.com
> >> or Hotmail.com. It goes there fine opens the page no problem. But
when
> > he
> >> attempts to log in with Username/password on these or ANY website
> > requiring
> >> these, he gets "Page cannot be displayed" - instantly by the way. This
> >> occurs in either AOLs interface or if we launch IE 6.0 and try it that
> > way.
> >>
> >> I just know this is a security setting of some kind but I just can't
> > figure
> >> out which one: Is it in Internet Explorer? I've looked all over
> >> Tools/Internet Options/General and Advanced. Is it a setting in XP
Home
> >> itself? He is the sole user and has Admin rights. Again, he can surf
to
> >> and through any site, it's the Uname/password thing that's got us
> >> stumped.
> >>
> >> How 'bout some clues? Thanks.
> >>
> >> Hoib
> >>
> >>
> >
> >
>
>