Re: IE 6 crashes!!!

From: andreas (andreas_at_discussions.microsoft.com)
Date: 11/25/04 

Date: Thu, 25 Nov 2004 15:29:03 -0800

thank you for the reply. I have the original XP disks but programs are
mixed in four CDs that come from IBM (it is a Thinkpad T41) so I cannot
re-install IE. It's so weird it happens and it seems that my IE died ...

It is annoying killing the program every other time.

"Jan Il" wrote:

> Hi andreas :-)
>
> I can understand your feeling of frustration, and I think at this point that
> you should repair/reinstall your IE. You have tried all the alternatives,
> and they are not helping. Thus, I think your best course of action now is
> to repair.
>
> I am sorry if I don't recall the version of Windows or IE that you may have
> provided in your first post, and you do not mention it here, thus, I am
> providing you with the instructions to repair/reinstall the IE for the
> various versions, from which we can select the one that is for your version
> of WIndows and IE to use.
>
> Be sure that your AV and firewall is disabled, and follow all
> instructions carefully
>
> How do I repair Internet Explorer in Windows® XP?
> http://www.dougknox.com/xp/tips/xp_ie_reinstall.htm
>
> How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
> XP
> http://support.microsoft.com/kb/318378/EN-US/
>
> The ability to Repair Internet Explorer does not exist in the version that
> ships with Windows XP. This feature only becomes available after you
> upgrade to a newer version. This is normal and has been this way since
> Windows 98 and IE4.
>
> However, you can reinstall IE in Windows XP by clicking Start, Run and
> entering the following command:
>
> rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
> %windir%\Inf\ie.inf
>
> *You will need to have your XP CD available*.
>
> Some people have problems with the command line above. A small VB Script
> that will execute the command for you can be downloaded here at
> http://www.dougknox.com/xp/scripts/xp_run_ie_setup.vbs. Save the file to
> your hard drive and double click it to run IE Setup.
>
> or...............
>
> IF that doesn't work, this is another way, but a bit more complex..., but
> maybe less complicated (?) than the first method I supplied.
>
> Note: Both of the following methods listed **require that the Microsoft
> Windows XP CD-ROM be available**.
>
> Method 1: Microsoft Internet Explorer 6.x Repair for Windows XP
>
> From the Start menu, select Run.
> In the Open field, type sfc /scannow (Note: There is a space between sfc and
> /scannow)
> Select the OK button.
> Follow the prompts throughout the System File Checker process.
> Reboot the computer when System File Checker completes.
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Method 2: Microsoft Internet Explorer 6.x Repair for Windows XP
>
> From the Start menu, select Search, select All Files and Folders.
> Select More Advanced Options and place a checkmark beside Search Hidden
> Files and Folders option.
> Ensure that Search System Folders and Search Subfolders are also checked.
> In the All or Part of the File Name box, type ie.inf
> In the Look In drop-down menu, select C: or the letter of the hard drive
> that contains the Windows folder.
> Click the Search button.
> In the search results pane, find the ie.inf file located in Windows\Infb
> folder.
> Right click the ie.inf file and click Install on the context menu.
> Reboot the computer when the file copy process is complete.
>
> or...........................
>
> Method 3.
>
> How to Repair Internet Explorer 6 and Outlook Express
> Tricking Windows into letting you reinstall IE6
> http://www.bleepingcomputer.com/forums/index.php?showtutorial=71
>
> Since you already have Internet Explorer 6 installed the operating system
> will not allow you to reinstall over the existing installation. Due to this
> we are required to trick the operating system into thinking IE 6 is not
> installed.
>
> ### NOTE: in order to use this method you are required to edit the
> registry. **Incorrect editing of the registry can cause serious harm to your
> operating system** so it is advised you proceed with extreme caution.###
>
> Follow these steps for repairing Internet Explorer 6:
>
> Click on the Start button and then click on the Run option.
> In the Open field type regedit and press the OK button.
> Navigate to the key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active
> Setup\Installed Components\{89820200-ECBD-11cf-8B85-00AA005B4383}
> Under that key you will see a entry named IsInstalled. Right click on that
> entry and left click on Modify.
> Change the Value from 1 to 0.
> Exit regedit.
>
> or..............................
>
> How to Reinstall or Repair Internet Explorer and Outlook Express in
> Windows XP
> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q318378
> How to Uninstall Internet Explorer 6
> http://support.microsoft.com/default.aspx?scid=kb;en-us;293907&Product=ie600
> Unable to Install Internet Explorer 6 on Windows XP
> http://support.microsoft.com/?kbid=304872
> Tricking Windows into letting you reinstall IE6
> http://www.bleepingcomputer.com/forums/index.php?showtutorial=71
>
> or...................
>
> Go to DOS: START - RUN - type COMMAND - press ENTER. (To exit type EXIT)
>
> At the DOS C:\ prompt type the following, hitting enter after each line.
>
> regsvr32 Shdocvw.dll
> regsvr32 Shell32.dll
> regsvr32 Oleaut32.dll
> regsvr32 Actxprxy.dll
> regsvr32 Mshtml.dll
> regsvr32 Urlmon.dll
>
> It usually sorts the problem out.
>
> also........
>
> Courtesy of Robert Aldwinckle
>
> XP users who have installed IE6sp1 before upgrading to XPsp1
> will have setupwbv.dll and will be able to do a repair using
>
> rundll32 setupwbv.dll,IE6Maintenance
>
> Otherwise, they have to use
>
> sfc /scannow
>
> etc., or reinstall IE6 (Ref: KB318378)
>
> or......................
>
> Courtesy of Jim Byrd:
>
> There is no direct Repair function for IE6 in XP. Here are some
> alternatives:
>
> 1. With XP you need to go to Start|Run and type "sfc /scannow"
> (without the quotes and notice the space between the c and the /.)
> Have your XP CD handy and be prepared to go get a cup of coffee - it
> takes a while. This will do the same thing as Repair IE6 for XP but a
> lot more, that is find any corrupt system files and replace them. It
> does not, however, re-register the various software components (except
> possibly the ones it replaces?) AFAIK.
>
> Be aware that under certain circumstances (Win2k before SP4 - see mskb
> 814510,
> http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q814510) sfc
> can erroneously overwrite (restore over) previously installed files
> from certain "hotfixes" which will then need to be re-installed. To
> check for this, after running sfc, open a Cmd window and enter
> "qfecheck /v /l:c:\" (without the quotes). If you don't have qfecheck
> installed, it can be obtained for XP here:
> http://www.microsoft.com/downloads/release.asp?ReleaseID=35468 and for
> Win2k, obtain qfecheck here:
> http://www.microsoft.com/downloads/release.asp?ReleaseID=35470
>
> 2. Another alternative that works on Win2k and may or may not work on
> XP (but probably does - I've heard both stories), for just IE6 repair
> if you don't have IE6 listed in Add-Remove Programs, then in Start|Run
> then enter
>
> "rundll32 setupwbv.dll,IE6Maintenance"
>
> without the quotes, exactly as shown, and select the appropriate entry.
>
> 3. If you find that you need to do a re-install of IE6 then you can
> consider the following, I can't verify this for XP (I'm Win2k - it
> works there, and I've had good reports from XP users), but you might
> want to give it a try at your own risk. Again, enter this at Start|Run
> without the quotes and be careful about the spacing:
>
> "rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
> C:\windows\inf\ie.inf"
>
> 4. Lastly, here is a link to a MSKB article about re-installing
> IE6/OE6:
>
> You cannot install some updates or programs
> http://support.microsoft.com/?kbid=822798
>
> "The Software You Are Installing Has Not Passed Windows Logo Testing..."
> Error Message When You Try to Install Internet Explorer 6 SP1
> http://support.microsoft.com/?kbid=828031
>
> Unable to install Internet Explorer 6 on XP
> http://www.tek-tips.com/gfaqs.cfm/lev2/67/lev3/70/pid/779/fid/1586
>
> or................
>
> Here is a more recent suggestion I have been giving to XP users
> who want to try some repair procedures.
>
> <TITLE>831429 - Windows XP stops responding when you download updates
> from Windows Update</TITLE>
> < http://support.microsoft.com/default.aspx?scid=kb;en-us;831429 >
>
> It is actually a more comprehensive set of re-registrations than an
> IE Repair with the default FixIE.inf would do for either NT5.
>
> Although they are listed specifically for W2K they should apply
> equally to XP.
>
> Additionally, the information here may be of some assistance:
>
> Windows XP From A-Z
> http://www.kellys-korner-xp.com/xp_abc.htm
>
> and.............
>
> To Repair Windows 2000
>
> WIndows 2000 step by step repair instructions:
> http://www.windowsreinstall.com/install/win2k/repairw2k/page1.htm
>
> How to perform an "in place upgrade" or system repair.
> http://www.techspot.com/vb/showthread.php?threadid=8356
>
> Difference between Manual and Fast repair
> http://support.microsoft.com/?kbid=238359
>
> You will also have to go to the Windows Update and reinstall all the
> necessary updates.
>
>
> If these steps do not resolve your problem, please post back to this thread
> with the details and any error messages.
>
> Hope this helps
>
> Jan :)
> Smiles are meant to be shared,
> that's why they're so contagious.
>
> Please reply to the newsgroup so others may benefit.
> Replies are posted only to the newsgroup for the benefit or other readers.
>
> How to make a good newsgroup post:
> http://www.dts-l.org/goodpost.htm
>
>
>
> > Dear Jan,
> >
> > Once again, thank you for your reply and happy Turkey Day!
> >
> > Unfortunately, I tried nearly everything you had on your recent post.
> >
> > I tried the sequence of regsvr32 Shdocvw.dll followed by WINSOCXPFIX and I
> > also tried some of the stuff said on the Microsoft site (from links that
> you
> > posted).
> >
> > I did NOT try LSPFIX because I tried it on my other notebook last night
> and
> > I screwed up things and I need recover it today! I removed the mswsock.dll
> by
> > accident (the tcpip protocol) so anyways, I don't know how to use lspfix
> > although 6 months ago I used it correctly...I don't remember how to do it
> now.
> >
> > In any case, here's the problem again: every 3 or 4 or 2 times I call IE,
> > the window that opens freezes white and I need terminate the program with
> > "End this program now" window (or via the task manager etc). In 70% of the
> > cases IE will work fine, but in 30% (or sometimes more) it will crash. I
> use
> > Windows XP Tablet (but also the other notebook has XP Pro). On the other
> > hand, Mozilla's FireFox works perfectly fine...
> >
> > I did not uninstall the IE and reinstall it. I couldn't figure out from
> the
> > MS sites how to do it. I cannot even find where I can download IE. Neither
> > how to remove it.
> >
> > It's getting hectic witht his problem so any help will be appreciated.
> > Thanks once more.
> >
> > "Jan Il" wrote:
> >
> > > Hi andreas :-)
> > >
> > > You're very welcome! :-)
> > >
> > > The removal of some forms of spyware or malware can cause problems with
> the
> > > connection or the Winsock. Or, it can corrupt or damage some files. Try
> the
> > > following steps and see if it helps:
> > >
> > > First try this:
> > >
> > > Resets all the IE functions - for windows, hangups,
> > >
> > > Start> Run> Paste this
> > > regsvr32 Shdocvw.dll
> > >
> > > and then do the same with each one of the following..
> > >
> > > regsvr32 Shell32.dll
> > > regsvr32 Oleaut32.dll
> > > regsvr32 Actxprxy.dll
> > > regsvr32 Mshtml.dll
> > > regsvr32 Urlmon.dll
> > >
> > > It often resolves many IE problems.
> > >
> > > If still no joy...........
> > >
> > > Download, install and run LSPFIX from any of the following sites:
> > > http://www.cexx.org/lspfix.htm
> > > http://www.spychecker.com/program/winsockxpfix.html
> > > (if your OS is Win2k or XP) The process of removing certain malware may
> kill
> > > your internet connection. If this should occur, this program, LSPFIX,
> will
> > > enable you to regain your connection.
> > >
> > > Also, download, install and run WINSOCKXPFIX available at:
> > > http://www.spychecker.com/program/winsockxpfix.html
> > > and
> > > WinsockXP Fix- WinXP
> > > http://www.spychecker.com/program/winsockxpfix.html
> > > Also, with instructions, at
> > > http://www.iup.edu/house/resnet/winfix.shtm
> > > also
> > > From LavaSoft- all versions of Windows-
> > > http://digital-solutions.co.uk/lavasoft/whndnfix.zip
> > > also ....
> > > (NOTE: It is reported that in XP SP2, the command netsh winsock reset
> > > will fix this problem without the need for these programs.)
> > >
> > > Repair Damaged Winsock
> > > http://www.cexx.org/lspfix.htm
> > > http://www.mvps.org/sramesh2k/winsock.htm
> > >
> > >
> > > If the above does not resolve the problem, you may need to
> repair/reinstall
> > > the IE.
> > >
> > > Be sure that your AV and firewall is disabled before starting:
> > >
> > > The Internet Explorer Repair Tool
> > > http://inetexplorer.mvps.org/answers_5.htm#repair_tool
> > >
> > > Method 2 in this article works on earlier versions of Windows.
> > > How to Reinstall or Repair Internet Explorer and Outlook Express in
> > > Windows XP
> > > http://support.microsoft.com/?kbid=318378
> > >
> > > How to Reinstall or Repair Internet Explorer and Outlook Express in
> Windows
> > > XP
> > > http://support.microsoft.com/kb/318378/EN-US/
> > >
> > > If these steps do not resolve your problem, please post back to this
> thread
> > > with the details and any error messages.
> > >
> > > Hope this helps
> > >
> > > Jan :)
> > > Smiles are meant to be shared,
> > > that's why they're so contagious.
> > >
> > > Please reply to the newsgroup so others may benefit.
> > > Replies are posted only to the newsgroup for the benefit or other
> readers.
> > >
> > > How to make a good newsgroup post:
> > > http://www.dts-l.org/goodpost.htm
> > >
> > >
> > >
> > >
> > > > Dear Friends,
> > > >
> > > > this is a very weird problem I encounter for the past 5 days.
> > > >
> > > > When I open IE, every 3rd or 4th time, it crashes! In detail, it opens
> and
> > > > does not load the page, it's pure white the content, and then I have
> to
> > > end
> > > > it with "End this Program" window. Please note that Mozilla (FireFox)
> > > works
> > > > properly, but I miss my IE which crashes....
> > > >
> > > > I used many programs to clean my computer (adaware, spyware, hijack
> this,
> > > > spysweeper, spybot etc) but nothing happened: every 3rd or 4th time i
> call
> > > IE
> > > > (or sometimes even when it is open, after some time it stops loading
> and
> > > it
> > > > turns full white and crashes) it does not work.
> > > >
> > > > Then I brought one notebook from work, which was working, and it
> started
> > > > having the same problem!!! In the new notebook again IE crashes in a
> > > similar
> > > > manner!
> > > >
> > > > I use a wireless D-Link gateway at home. Is it possible that some worm
> > > > resides in the wireless gateway and corrupts the connection?
> > > >
> > > > Any idea/suggestion what should I do??
> > > >
> > > > (Dear Jan -because I posted a few days ago- thx for the reply, I did
> > > > whatever you said to do with the spyware, and the problem persists!)
> > > >
> > > > THANKS!!!
> > >
> > >
> > >
>
>
>