Re: Where to get missing file?

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Jim Byrd (jrbyrd_at_spamlessadelphia.net)
Date: 11/20/04 

Date: Sat, 20 Nov 2004 10:41:14 -0800

Hi Ben - Those "errors" are normal, at least for the files/folders you
cite - these are simply files/folders that were in use by the operating
system and to which SysClean was denied access. You should look carefully
in the log and be sure that all of these appear reasonable - If something
unusual shows up in that group, it would be worth a second look. BTW, 23
minutes isn't bad - mine runs considerbly longer than that. :)

As to keeping SysClean - just leave things as they are. You should download
and overwrite a new set of files with the updater the next time you want to
run SysClean, and then use the same "show hidden files" and "clean boot"
procedures.

As for Norton - you'll probably have to go through the manual remove process
carefully to get rid of it. First though, try using their uninstall program
using compatibility mode. See here: http://tinyurl.com/yuevl If that
doesn't work try the manual procedures here as appropriate for the version
you had installed:

Manually uninstalling Norton AntiVirus 2002 from Windows NT/2000/XP
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001083014161306

Removing Norton AntiVirus 2004 from Windows XP/2000 after Add/Remove
Programs does not work
http://tinyurl.com/39led

Removing Norton AntiVirus 2005 from Windows XP/2000 after Add/Remove
Programs does not work
http://tinyurl.com/62kcq

There are other documents which may be pertinent here, at the end:
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606

Good luck! 

-- 
Please respond in the same thread.
Regards, Jim Byrd, MS-MVP
In news:edoS0pxzEHA.3588@TK2MSFTNGP14.phx.gbl,
Ben Stevenson <casiopie963@hotmail.com> typed:
> Hi Jim
>
> Happy to report that it finally worked today after two days of trying!
>
> S32EVNT1.DLL was renamed to S32EVNT1.DLLOld
> Another similar type file was found : NAVShExt.dll also similarly
> renamed. Did the step-by-step again. Upon trying to run SysClean, the
> VDD error came up again. This time I chose to Ignore instead of Close
> and Sysclean started. Symantec did advise in one of their sites that
> Ignore does work sometimes. I don't think I had managed to get rid of
> my Norton Folders/files through the Symantec Uninstall/remove
> programs in the past few days.
>
> In my 40GB Hard Disk occupied to 5.8 GB it took 23 mins for Sysclean
> to complete. No viruses were found. But too many folders showed
> errors and Access Denied. Eg:
>
> C:\Documents and Settings
> C:\Recycler
> C:\Windows\Prefetch
> C:\Windows\System32\config
>
> So what shall I do Next?
> And Sysclean. Keep or delete?
> TIA
>
> "Jim Byrd" <jrbyrd@spamlessadelphia.net> wrote in message
> news:ehhuLaYzEHA.2012@TK2MSFTNGP15.phx.gbl...
>> Hi Ben - OK, sounds like you're making some progress.  Go ahead and
>> try and do the step-by-step again.  Be sure of a couple of things
>> though.  You want to use (double click on)     SYS-UP.EXE     from
>> within the same folder where you unzipped it, not from any Desktop
>> shortcut.  Also, I would try renaming the
>> C:\PROGRA~1\Symantec\S32EVNT1.DLL  to  S32EVNT1.DLLOld (if that file
>> is still there after your Symantec
>> removal exercise - I assume you did do that, right?) before you try
>> the SysClean steps.  Post back with what happens, please.
>>
>> --
>> Please respond in the same thread.
>> Regards, Jim Byrd, MS-MVP
>>
>>
>>
>> In news:O$z6%23pXzEHA.3548@TK2MSFTNGP09.phx.gbl,
>> Ben Stevenson <casiopie963@hotmail.com> typed:
>>> Thanks for all that abundant info.
>>>
>>> Am now doing the other part of your instructions. Quite a journey it
>>> was. Norton removal screwed up my registry and killed the internet
>>> connection. "Server cannot be found". You're right. This Norton
>>> thing is not easy to get rid of from the computer.
>>>
>>> Contacted my ISP by phone and they led me thru all kinds of searches
>>> but my IP address remained at 0.0.0.0. They then asked me to bring
>>> in my modem personally tomorrow for a check.
>>>
>>> But luckily I had done something I had read somewhere some time
>>> back. It said that before doing risky things, always do a system
>>> restore point first, so I could go back if the risky thing turned
>>> bad. The article also said that system restore is a good enough
>>> registry backup. I did the system restore, and here I am talking to
>>> you. My internet connection is back up.
>>>
>>> I am thinking of going back to your original instructions and doing
>>> it all over again, from disabling startup and services, installing
>>> Sysclean again etc. although I am not too confident it'll work.
>>>
>>> By the way, the VDDfix program did not fix my VDD error. I ran it
>>> three times.
>>>
>>> Awaiting your further instructions.
>>> TIA
>>>
>>
>> <snip>
>>
>>
>>>>>>> "Jim Byrd" <jrbyrd@spamlessadelphia.net> wrote in message
>>>>>>> news:OQ77hDnyEHA.4028@TK2MSFTNGP09.phx.gbl...
>>>>>>>> Hi Ben - Well, I'm unclear at this point as to what you have
>>>>>>>> and what you've done.  Let's try the following, step-by-step:
>>>>>>>>
>>>>>>>> 1.  Delete any folder(s) you've created for SysClean and their
>>>>>>>> contents.
>>>>>>>> 2.  Create a new, empty folder at the root level and rename it
>>>>>>>> "SysClean" so that you have C:\SysClean
>>>>>>>> 3.  Download SYS-UP.ZIP (download link -
>>>>>>>> http://www.epix.net/%7Eartnpeg/SYS-UP.ZIP) and then unzip it
>>>>>>>> (SYS-UP.EXE) to the new "SysClean" folder that you just
>>>>>>>> created. ******IMPORTANT
>>>>>>>> 4.  Turn off/disable ANYTHING and EVERYTHING on your computer
>>>>>>>> by Norton/Symantec, and also any other AV you may be running.
>>>>>>>> ******IMPORTANT
>>>>>>>> 5.  Enable "Show hidden files and folders" in Control
>>>>>>>> Panel|Folder Options|View.
>>>>>>>> 6.  Do a "Clean Boot":
>>>>>>>>      a.  Start|Run  enter    msconfig.
>>>>>>>>      b.  In the Startup tab, click the "Disable All" button.
>>>>>>>>      c.  In the Services tab, check the "Hide All Microsoft
>>>>>>>> Services" checkbox, and then click the "Disable All" button.
>>>>>>>>      d.  Click OK and then reboot.
>>>>>>>> 7.  Now run SYS-UP.EXE in your "SysClean folder".  On the scan
>>>>>>>> screen that finally comes up, click Advanced, then either click
>>>>>>>> "Scan all local fixed drives" (default) or "Scan selected
>>>>>>>> folder" and then enter your system drive,  as:  C:\    - Your
>>>>>>>> choice, but I would do the former, if you do have more than one
>>>>>>>> partition.
>>>>>>>>
>>>>>>>> Go get a cuppa - This scan will take a long time, as Sysclean
>>>>>>>> is VERY extensive and thorough.
>>>>>>>>
>>>>>>>> When it's done, you can click on View Log to see what it found
>>>>>>>> and fixed. Then post back here with your results to that point.
>>>>>>>>
>>>>>>>>
>>>>>>>> If you get an error anywhere in this process, STOP at that
>>>>>>>> point and post back here with the EXACT message (preferably,
>>>>>>>> copy and paste it into your post).
>>>>>>>>
>>>>>>>> --
>>>>>>>> Please respond in the same thread.
>>>>>>>> Regards, Jim Byrd, MS-MVP
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