Re: After Uninstalling SP2, IE Opens and Then Shuts
From: Rick (Rick_at_discussions.microsoft.com)
Date: 11/09/04
- Next message: Gary Burton: "Re: Virus preventing me from doing an update"
- Previous message: Ramesh [MVP]: "Re: "Tools/Manage Add-ons" menu doesn't work"
- In reply to: PA Bear: "Re: After Uninstalling SP2, IE Opens and Then Shuts"
- Next in thread: Don Varnau: "Re: After Uninstalling SP2, IE Opens and Then Shuts"
- Messages sorted by: [ date ] [ thread ]
Date: Mon, 8 Nov 2004 20:46:02 -0800
Thanks Robert, naturally it has also rendered her CD drive useless...I had
some problems with my system not too long ago and had been able to find the
trojan in regedit but it is a little more difficult to do over the phone with
a teenage girl....
"PA Bear" wrote:
> OK, *she's* been hijacked.
>
> Best bet might be for her to take the machine to a *reputable* shop, Rick.
> Otherwise, just about all of the anti-malware tools can be saved to CD or a
> USB thumb-drive for use on another machine.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE)
>
> Rick wrote:
> > I mean IF the problem is that I can not access the internet, how would I
> > d/l any of the virus scans, spycheckers, etc.??? I am writing from my PC
> > that does work, it is actually my daughter's PC that is in question and
> > she is 1200 miles away.....trend micro's housecall is another good one if
> > the trojan allows it to load....
> >
> > "PA Bear" wrote:
> >
> > > You've been hijacked! Installing SP2 revealed the problem, it did not
> > > cause it.
> > >
> > > Dealing with Trojans & Hijackware
> > >
> > > A. Trojans
> > >
> > > 1. Download and run Stinger (http://vil.nai.com/vil/stinger/); then...
> > >
> > > 2. Update your virus definitions, enable Show Hidden Files
> > > (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339)
> > > and then run a full system scan in Safe Mode
> > > (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406)
> > > with nothing else running in background. Note the files identified and
> > > removed then find the corresponding page for the file at your AV maker's
> > > online support pages (e.g.,
> > > http://securityresponse.symantec.com/avcenter/venc/data/adware.winfavorites.html)
> > > and follow *all* Removal steps, including editing the Registry if
> > > directed.
> > >
> > > WinXP Only (WinME similar): If this scan finds anything, create a new
> > > Restore Point then:
> > >
> > > Disk Cleanup > More options > Delete all but the most recent Restore
> > > Point.
> > >
> > > B. Hijackware
> > >
> > > Help with Hijackware
> > > http://aumha.org/a/parasite.htm
> > > http://aumha.org/a/quickfix.htm
> > > http://mvps.org/winhelp2002/unwanted.htm
> > > http://inetexplorer.mvps.org/Darnit.htm
> > > http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > >
> > > Run these tools in the following order with nothing else running in
> > > background:
> > >
> > > 1. CWShredder v2,0 (Run "Fix", not "Scan)
> > > http://forum.aumha.org/downloads/cwshredder.zip
> > >
> > > 2. Ad-Aware SE (reconfigure per Post #2 in
> > > http://aumha.org/forum/viewtopic.php?t=5877; fix all found)
> > > http://www.lavasoftusa.com/support/download/
> > >
> > > 3. Spybot (RTFM; Immunize then Scan; Generally fix everything in red)
> > > http://www.safer-networking.org/en/index.html
> > >
> > > Important: You must seek updates for Ad-Aware, Spybot, etc., before
> > > each and every use, even "right out of the box". But even they can't
> > > catch everything, 24/7.
> > >
> > > When all else fails...
> > >
> > > HijackThis
> > > http://forum.aumha.org/downloads/hijackthis.zip
> > >
> > > ....is the preferred tool to use. With advice from experts, it will
> > > help you to both identify and remove any hijackware/spyware. Post your
> > > log to, e.g., http://forums.spywareinfo.com/,
> > > http://computercops.biz/forum67.html or
> > > http://forum.aumha.org/viewforum.php?f=30 for expert analysis, **not
> > > here.**
> > >
> > > [Alternate download pages for many of the above tools may be found at
> > > http://aumha.org/a/parasite.htm.]
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE/OE)
> > >
> > > Rick wrote:
> > > > No - it started after installing SP2 and has continued after removal
> > > > of SP2...
> > > >
> > > > "PA Bear" wrote:
> > > >
> > > > > Did this occur before you installed SP2?
> > > > > --
> > > > > ~Robear Dyer (PA Bear)
> > > > > MS MVP-Windows (IE/OE)
> > > > >
> > > > > Rick wrote:
> > > > > > Has anyone an idea of what causes this? It affects IE as well as
> > > > > > all of the IM's....the page starts to come up and then IE
> > > > > > closes....uninstalled SP2 for XP, do not see any more traces
> > > > > > except pop up blocker still comes up- I added sites to allowed
> > > > > > sites but still no good- do not have restore disk...
>
>
- Next message: Gary Burton: "Re: Virus preventing me from doing an update"
- Previous message: Ramesh [MVP]: "Re: "Tools/Manage Add-ons" menu doesn't work"
- In reply to: PA Bear: "Re: After Uninstalling SP2, IE Opens and Then Shuts"
- Next in thread: Don Varnau: "Re: After Uninstalling SP2, IE Opens and Then Shuts"
- Messages sorted by: [ date ] [ thread ]
Relevant Pages
|
