Re: Cannot access some URLs

From: Robert Aldwinckle (robald_at_techemail.com)
Date: 10/04/04


Date: Mon, 4 Oct 2004 13:30:38 -0400


"Howard" <anonymous@discussions.microsoft.com> wrote in message
news:308301c4a990$f3fd8740$a401280a@phx.gbl...
> Am using WIN98 (SE) on an IBM PC. Without any apparent
> cause or symptom, I am unable to access certain websites.

Do you have another browser? Can it access the problem sites?
Your help technician appears to have been assuming that you were
having problems accessing secure sites. Is it only secure sites
you are having trouble with?

A telnet client is a useful tool for simulating and testing web browser
connections. Unfortunately your OS doesn't have one which is as
easy to use as NT's (unless you have added a third-party telnet client.)
However, you can use your HyperTerminal utility with its Winsock connection
(instead of a Comm port). Depending on how your File Types are
set up testing a connection may be as easy as using a telnet://
protocol prefix in place of your normal URL prefix and appending
a specific port number (:80) to the domain name. You could use
that for example, if you don't have another browser to test a connection with.
If the telnet client was unable to find an open port you would have
a clearer explanation for your symptom, etc.

> When the URL is entered on the browser, there is a second
> or two of driving of data, then it stops; after a minute
> or two, the standard message "Could not access, etc."
> comes up, advising to "refresh," etc.

It might be useful to know how much data if any is actually being seen
by your OS. You could do that using netstat in an command window
with the following commands. Notice that <do your test> is just a
signal in the procedure for you to use your browser and try connecting
to a problem site.

    netstat -s >before.txt
<do your test>
    netstat -s >after.txt
    fc before.txt after.txt >diff.txt
    notepad diff.txt

Since netstat reports cumulative statistics in order to get detailed
quantitative values for your test you would have to subtract the
before value from its corresponding after value.

I suggest you try the procedure with another (simple) site
where you are not having difficulty connecting in order to see what
normal statistics look like in order to assess what your problem
statistics may mean. For complicated sites you could reduce
the volume of data being recorded by the sample by doing things
such as turning on prompts for Privacy and Security settings
and by suppressing image downloading (etc.), then capturing
your "after" statistics before responding to a prompt.

HTH

Robert Aldwinckle

---
> I am able to access
> most all other URLs, and am able to access the
> unaccessible ones on another computer, so the problem lies
> in either my computer or the browser, or . . . ??  MSN
> interative support went through a routine (see at end of
> this e-mail) that, among other things, "purged" all
> cookies and related possible corruptions, but had no
> effect.  I uninstalled my IE6 and reinstalled a freshly
> downloaded version. No effect.  Any solution to this
> (without erasing my hard C: drive and reinstalling
> WIN98se)?  The following is the exact procedure I followed
> from MSN (e-mail transcript sent to me):  MANY THANKS,
> HOWARD
...


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