Re: Email Messages jump to the desktop

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Pat O'Leary (ghoffleith_at_discussions.microsoft.com)
Date: 09/18/04 

Date: Sat, 18 Sep 2004 11:59:04 -0700

Richard Goh: Thank you for your reply. I was not requesting or expecting
training from Dell.You know that! They did promise "at home service next day"
and they did not specify that it applied to hardware problems only. I have
the original newspaper ad with my computer package advertised. I ordered the
computer in person at a kiosk run by Dell in a shopping mall.

By the way,they do offer a computer course on the net! Yes, I have
confidence that they will fix hardware problems.

Thanks again for answering!

"Richard Goh" wrote:

> Dell sold you a computer with an operating system installed. Dell did not
> sell you a personal guide to computing in the real world. No computer
> maker, including the shop down the street, will provide you with training
> and guidance through the world of real computing. What you are expecting
> is like buying a car and then expecting the dealer to help you for free when
> you drive into a tree because your driving skills are poor or because it was
> raining at the time and the roads were wet.
>
> Dell will fix the computer if IT malfunctions, just as the car dealer will
> fix the car if IT malfunctions. You should not expect any more than that.
>
> "Pat O'Leary" <ghoffleith@discussions.microsoft.com> wrote in message
> news:ACE7AD89-7D45-45BE-AB64-C2518FD97414@microsoft.com...
> >I am a newbie! I am learning a great deal on these discussions. I am
> >running
> > Windows XP home newly purchased Dell system in May of this year.When I
> > purchased the computer I was under the impression that Dell provided "next
> > day at home service" 365 days a year. This was stated in their newspaper
> > ad.
> > I paid $169.00 for service and warranty. I telephoned their technical
> > dept.
> > re browser hijacking. I lost the home page.I was informed that I should
> > install security which I did. I was offered no help. They have nothing to
> > do
> > with security related issues.They do not make home calls except for
> > hardware
> > problems.Had I known this beforehand,I would not have purchased a computer
> > from Dell.
> >
> > I am not dealing with Dell! It is costly to have a pc technician come in.
> > Their home service should read: "Go to our Dell Community Forum" and solve
> > your own problems". This is what I get for $2,000. ?
> >
> > I am aware that I am posting on a sophisticated discussion board. It is
> > well
> > organized. I am impressed.
> >
> > "Herestolife4us" wrote:
> >
> >> Has anyone else had this problem? Scanning is also done on the desk top.
> >> There appears to be no rhyme or reason to it. I also receive a chronic
> >> application error message. I know I can reinstall Explorer 6, but I am
> >> looking for a more easy solution. I would sincerely appreciate any help
> >> or
> >> suggestions. Thanks a lot!
>
>
>

Relevant Pages

  • Re: MOTORISTS who smoke at the wheel are to be targeted
    ... ANY driver ought to be expecting other road users to be doing ... road and every car to pull out from a side street and the car ...
    (uk.rec.driving)
  • Re: My Macbook Saved the Day - Sort of
    ... Yeah, I could have stayed in my hotel room, and talked to Dell tech ... I'd fix the problem myself. ... you seem like the kind of guy would rather sit in his hotel room ... what you are doing you don't need certs. ...
    (comp.sys.mac.advocacy)
  • Re: New XP box will only boot in safe mode?
    ... Dell suggested the Symantec fix, although one of the PC's wasn't even ... The BIOS update from dell fixed one, ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Will Dell Cover This Under Warranty?
    ... Guess while I'm at it, I should mention to Dell about the hinge, ... would claim abuse, and wouldn't fix this. ... I've used their e-mail support for small issues and it works, ... Dell won't fix the USB port, claiming it was accidental damage, and the ...
    (alt.sys.pc-clone.dell)
  • Re: My Macbook Saved the Day - Sort of
    ... Yeah, I could have stayed in my hotel room, and talked to Dell tech ... I'd fix the problem myself. ... you seem like the kind of guy would rather sit in his hotel room ... Why not list your vendor credentials while you're at it; and the tech ...
    (comp.sys.mac.advocacy)