Re: "IE has experienced a problem and needs to close" error

From: LuckyStrike (LS_at_smokedamagedfurniture.youcandriveitawaytoday.com)
Date: 09/13/04 

Date: Sun, 12 Sep 2004 23:03:42 -0600

Hi Gwen -

Your original post is here:
http://snipurl.com/90ue
and here:
http://snipurl.com/90uj
and now here (it will be, it takes awhile for Google to catch up)
http://snipurl.com/90um

Now, first, as you can see, It is *far* better to start your own post, so
then you *might* be able to find it again. <BG>
Next, it is commendable to do some searching (as you've done) and try to
find an answer to a commonly posed question.

Those entries you have read about "registering" are not *in the Registry"
(as I've already stated) in the commonly (mis)understood sense of the word.
You do not need to run Regedit to do this. They will either work and be
successfully registered when you do that, or they won't. It's that simple.
It *may* remedy you situation, or it may not. But it isn't going to "break"
anything.

To resolve this problem in Internet Explorer, follow these steps:
Quit all programs that are running.
Click Start, and then click Run.
Type regsvr32 urlmon.dll, and then click OK.
When you receive the "DllRegisterServer in urlmon.dll succeeded" message,
click OK.

If this does not resolve the problem, repeat steps 2 through 4 for each of
the following files (in step 3, replace Urlmon.dll with each of the file
names below):
(you can copy and paste these into the Run box)

regsvr32 Shdocvw.dll
regsvr32 Msjava.dll
regsvr32 Actxprxy.dll
regsvr32 Oleaut32.dll
regsvr32 Mshtml.dll
regsvr32 Browseui.dll
regsvr32 Shell32.dll (this command only for Win2000 and XP. Do not use with
W98se)

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679&sd=tech
~~~~~~~~~~~~~~~~~~~~~~~~~
Congrats on having that which appears to be a clean machine. Yet there are
other programs which can "hide" or be hard to detect without running the
*full monty* of accepted Anti-Malware applications. Spybot S&D , and
HijackThis are two which you missed using. HijackThis *REQUIRES* help.
Spybot S&D also needs some help, but if it finds anything and displays them
in *RED*, you can generally clean them using the program. These can also be
restored using the *Recovery* button, if you have made a mistake.

Spybot S&D
http://www.safer-networking.org/index.php?page=download
Spybot Tutorial (Must Read)
http://www.safer-networking.org/index.php?page=tutorial
Other tutorials for Spybot S&D (Also must read)
http://www.bleepingcomputer.com/forums/index.php?showtutorial=43
http://tomcoyote.com/SPYBOT/index1.php
http://tomcoyote.com/SPYBOT/index2.php

HijackThis
http://www.spywareinfo.com/~merijn/downloads.html
If the preceding site is down, you may get HijackThis from other sites
Hijack This (from Major Geeks)
http://www.majorgeeks.com/download3155.html
http://www.spychecker.com/program/hijackthis.html
http://computercops.biz/downloads-cat-14.html

HijackThis Tutorials **(MUST READ)**
http://www.spywareinfo.com/~merijn/htlogtutorial.html
http://www.bleepingcomputer.com/forums/index.php?showtutorial=42
http://hjt.wizardsofwebsites.com/
http://s89223352.onlinehome.us/mirror/hjt/

Where to seek help with your HijackThis scan log
SpywareInfo Forums
http://forums.spywareinfo.com/
other help forums for HijackThis:
Net-Integration
http://forums.net-integration.net/index.php?c=19
TomCoyote
http://forums.tomcoyote.com/index.php?showforum=27

Again, Hijack this is a very powerful, last resort type of program which is
generally best used in conjunction with help from those who deal with the
findings of the log created by the HijackThis scan. It does nothing in the
scan itself; it merely says what is present and/or running on your PC. The
items must be checked-marked to be "cleaned". You must know *exactly* what
you are checking-off before you proceed. If you don't, you can quite
possibly disable many useful and vital functions of your PC. Remember; read
the Tutorials, and seek help at SpywareInfo Forums, Net-Integration, or
TomCoyote forums for safety's sake.

HTH -
(Note: Entire post remains *unsnipped* for the benefit of those who cannot
find the original thread in which the initial info was posted. Sorry.) 

-- 
LuckyStrike
LS@smokedamagedfurniture.youcandriveitawaytoday.com
The best Tweak and your ally for IE = **Disable Active Scripting**
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
------------------------------------------------------------
"Gwen" <anonymous@discussions.microsoft.com> wrote in message
news:0daa01c4993f$b709d200$a301280a@phx.gbl...
>
> (My apologies if this is a duplicate - I tried to send a
> note, yesterday, and got the message that it would appear
> within a few minutes, but, now, I can't find it.)
>
> I am running Win 98 SE and IE 6.0.
>
> I am getting the error message that "Internet Explorer has
> encountered an error and needs to close," as the OP
> mentioned he is also receiving.  Based on responses to the
> same question on this board, I have done the following:
>
> 1) Went to http://forum.aumha.org/viewtopic.php?t=5877
  (this URL corrected by LuckyStrike. Initially read .aumba.org)
> to download AdAware.  I ran AdAware and there were 90+
> negligable (??) objects which I deleted.
>
> 2)went to www.snapfiles.com/get/coolwebshredder.html and
> downloaded CW Shredder and ran the program.  The results
> showed 'not present' and 'none infected.'
>
> 3) went to www.cexx.org/lspfix.htm  to d/l the LSP-Fix
> program
>
> 4) went to www.windowsecurity.com/trojanscan and ran the
> trojanscan.exe which found zero infected files.
>
> 5)  went to www.mvps.org/winhelp2002/delcachec:htm and
> followed the direction for deleting my cache
>
> 6)  went to http://inetexplorer.mvps.org/darnit.htm and
> clicked the link to check system for parasites.  My system
> was pronounced  'clean.'
>
> BUT.  I am still receiving the 'IE had encountered a
> problem.........' error message. I should probably also
> mention that the only other error message that I am
> receiving on my machine at the moment has to do with MS
> Money 2004; when I boot up my machine, a message appears
> having to do with a missing .dll file in Money.  I am able
> to open Money, so, honestly, I had not given the message
> much more thought than of it just being an inconvenience.
>
> Granted, I was trying to combine hints from a couple of
> different posts, so, I'm certain I've missed doing
> SOMETHING - but, what is it??  Mind you - I do realize
> that one of the suggestions is to enter some lines in your
> registry, but, as a very NONcomputer-literate person, I'm
> very, very leery of doing this.
>
> Is it actually possible that I will never be able to run
> IE in the future without this problem?
>
> Any direction appreciated.
>
>
> Thank you.
>
>
> >-----Original Message-----
> >Since you *specify* which troubleshooting method you
> *actually* used, try
> >this below. IF you've already done that, then skip to the
> Malware/Spyware
> >section and proceed from there.
> >
> >Open an ms-dos prompt window (Start>Run>) and type the
> following (one entry
> >at a time), and press enter after each line. A message
> will appear stating
> >that these have been registered successfully.
> >
> >regsvr32 Shdocvw.dll
> >regsvr32 Shell32.dll (this command only for Win2000 and
> XP)
> >regsvr32 Oleaut32.dll
> >regsvr32 Actxprxy.dll
> >regsvr32 Mshtml.dll
> >regsvr32 Urlmon.dll
> >
> >http://support.microsoft.com/?kbid=306831
> >http://support.microsoft.com/default.aspx?scid=kb;EN-
> US;276550
> >
> >Didn't help? Then, I'd check for Spyware/ Malware etc.
> Long post follows:
> >
> >Quick and basic scans from any of the following sites:
> >Doxdesk parasite scan
> >http://doxdesk.com/parasite/
> >Jim Eshelmans WSC on-line quick scan
> >http://www.aumha.org/a/noads.htm
> >Bugs Glitches and Stuff-ups
> >http://inetexplorer.mvps.org/Darnit.htm
> >
> >More In-Depth on-line scanners for parasites and Trojans:
> >GFI free on-line Trojan scanner
> >http://www.windowsecurity.com/trojanscan/
> >Sygate Technologies Trojanscan
> >http://scan.sygatetech.com/pretrojanscan.html
> >PestPatrol on-line scan
> >http://www.pestscan.com/home.asp
> >SpywareChecker on-line scan
> >http://www.spywareguide.com/txt_onlinescan.html
> >
> >Parasites, spyware malware basics:
> >http://aumha.org/a/parasite.htm
> >http://aumha.org/a/quickfix.htm
> >http://www.mvps.org/winhelp2002/unwanted.htm
> >
> >Check for Spyware - How-to
> >
> >*Most important* - Before you try to remove spyware using
> any of the
> >following programs, realize that the process of cleaning
> and removing
> >certain spyware and malware may possibly interrupt and
> kill your internet
> >connection. Therefore, you should obtain a copy of
> LSPFIX, and Winsockfix
> >which will then make it possible for you to re-establish
> your internet
> >connection if it gets terminated.
> >
> >Download LSPFIX from either of the following sites:
> >
> >http://www.cexx.org/lspfix.htm
> >http://www.spychecker.com/program/winsockxpfix.html (For
> Win2k or XP)
> >
> >Download Winsockfix here
> >http://members.shaw.ca/installations/WinsockFix.zip
> >
> >First, install the respective programs and then update
> them immediately, so
> >that they have the current versions, and definitions.
> **Read the Help Files
> >and Tutorials**.
> >
> >After you've Updated Spybot S&D, and SpywareBlaster, you
> *must* ENABLE the
> >protections as well. These two programs do not
> automatically enable
> >protections obtained from the newest definitions and
> updates, therefore this
> >process but must be done manually. Without having enabled
> protections, the
> >current definitions obtained from updates will be
> *useless*.
> >
> >Run the programs one at a time. With Ad-Aware you may
> have it generally
> >clean whatever it finds. The same applies for CWShredder.
> Spybot S&D
> >requires special attention, as does HijackThis (Only more
> so. Details listed
> >below) The programs are listed in order of their general
> strength, safety,
> >and purpose. It is perhaps best to install and run these
> in this order of
> >appearance. All are freeware programs, but if you are
> pleased with the
> >results and quality of the utilities, donations to the
> respective Authors
> >will be cheerfully accepted.
> >
> >Another thing to consider doing is to run a program (only
> run one program at
> >a time) a few times consecutively. The reason for this is
> that the first
> >pass may kill certain Spyware programs, but may not be
> able to terminate and
> >kill all files and programs which may be running at the
> time. That is why a
> >second pass may be necessary to be thoroughly effective.
> >
> >Under the most stubborn cases, running the programs in
> Safe-Mode will allow
> >for the best cleaning conditions, as there will be a
> minimum of interference
> >from processes running in the background.
> >
> >Ad -Aware
> >http://www.lavasoftusa.com/support/download/
> >Ad-Aware Tutorial (might help if you look through this)
> >http://www.bleepingcomputer.com/forums/index.php?
> showtutorial=48
> >Ad-Aware VX2 Cleaner Plug-In
> >http://www.lavasoftusa.com/software/plugins/vx2cleaner.sht
> ml
> >
> >CWShredder (cleans all Cool Web Search malware)
> >http://www.spywareinfo.com/~merijn/downloads.html
> >If the Authors site is unable to be accessed, then the
> following two sites
> >offer his programs as well.
> >http://www.majorgeeks.com/download4086.html
> >http://www.snapfiles.com/get/coolwebshredder.html
> >CWShredder Tutorial
> >http://www.bleepingcomputer.com/forums/index.php?
> showtutorial=47
> >
> >Coolwebsearch Smartkiller
> >http://www.safer-networking.org/files/delcwssk.zip
> >http://www.spychecker.com/program/miniremovalcw.html
> >
> >The above item is sometimes necessary if CWShredder
> detects a SmartSearch2
> >variant on your PC.
> >
> >Spybot S&D
> >http://www.safer-networking.org/index.php?page=download
> >Spybot Tutorial (Must Read)
> >http://www.safer-networking.org/index.php?page=tutorial
> >Other tutorials for Spybot S&D (Also must read)
> >http://www.bleepingcomputer.com/forums/index.php?
> showtutorial=43
> >http://tomcoyote.com/SPYBOT/index1.php
> >http://tomcoyote.com/SPYBOT/index2.php
> >
> >This item below is designed to *prevent* installation of
> malware and the
> >like by comparing known CLSID's of these "bad guys" with
> what is in its
> >definitions. By enabling a *Kill Bit* it prevents known
> malignant ActiveX
> >from being installed or run on your machine. It doesn't
> remove anything, nor
> >will it fix anything that is already in your PC. Rather,
> it will prevent
> >installation or re-installation of the item once it has
> been removed
> >manually, or by the use of another program which will
> perform the duty of
> >removing the spyware.
> >
> >SpywareBlaster (prevents installation of Spyware,
> Trojans, etc.)
> >http://www.javacoolsoftware.com/spywareguard.html
> >SpywareBlaster Tutorial
> >http://www.bleepingcomputer.com/forums/index.php?
> showtutorial=49
> >
> >SpywareGuard (companion program to SWB, above)
> >http://www.javacoolsoftware.com/spywareguard.html
> >SpywareGuard Tutorial
> >http://www.bleepingcomputer.com/forums/index.php?
> showtutorial=50
> >
> >If you use Spybot S&D, be sure to clean *ONLY* the items
> displayed in *RED*.
> >DO NOT clean any items displayed in Black or Green at
> this time.
> >
> >Lastly there is HijackThis. Hijack this is a very
> powerful, last resort type
> >of program which is generally best used in conjunction
> with help from those
> >who deal with the findings of the log created by the
> HijackThis scan. It
> >does nothing in the scan itself; it merely says what is
> present and/or
> >running on your PC. The items must be checked-marked to
> be "cleaned". You
> >must  know *exactly* what you are checking-off before you
> proceed. If you
> >don't, you can quite possibly disable many useful and
> vital functions of
> >your PC. Remember; read the Tutorials, and seek help at
> SpywareInfo Forums,
> >Net-Integration, or TomCoyote forums for safety's sake.
> >
> >HijackThis
> >http://www.spywareinfo.com/~merijn/downloads.html
> >If the preceding site is down, you may get HijackThis
> from other sites
> >Hijack This (from Major Geeks)
> >http://www.majorgeeks.com/download3155.html
> >http://www.spychecker.com/program/hijackthis.html
> >http://computercops.biz/downloads-cat-14.html
> >
> >HijackThis Tutorials **(MUST READ)**
> >http://www.spywareinfo.com/~merijn/htlogtutorial.html
> >http://www.bleepingcomputer.com/forums/index.php?
> showtutorial=42
> >http://hjt.wizardsofwebsites.com/
> >http://s89223352.onlinehome.us/mirror/hjt/
> >
> >Where to seek help with your HijackThis scan log
> >SpywareInfo Forums
> >http://forums.spywareinfo.com/
> >other help forums for HijackThis:
> >Net-Integration
> >http://forums.net-integration.net/index.php?c=19
> >TomCoyote
> >http://forums.tomcoyote.com/index.php?showforum=27
> >
> >Anti-Virus Tools
> >
> >AVG Anti-virus by Grisoft
> >http://free.grisoft.com/freeweb.php/doc/2/lng/us/tpl/v5
> >
> >avast! Virus Cleaner - free virus & worm removal tool
> >http://www.avast.com/eng/avast_cleaner.html
> >
> >McAfee AVERT Stinger
> >http://vil.nai.com/vil/stinger/
> >
> >NOTE: With the above tools, particularly Avast Virus
> cleaner, be sure to
> >disable your background PC Anti-virus utility.
> >
> >F-Prot for DOS (I don't know if this will work on XP
> systems however)
> >http://www.f-prot.com/products/home_use/dos/
> >http://www.f-prot.com/products/home_use/
> >http://www.claymania.com/f-prot.html
> >
> >If you can use this program, be sure to make certain the
> most recent Updates
> >are obtained for it.
> >http://www.f-secure.com/download-
> purchase/dos_updates.shtml
> >F-Secure Anti-Virus for DOS (F-PROT edition)
> >
> >Update Macro.def to your system to get up-to-date macro
> virus protection.
> >The other Anti-Virus databases, Sign.def and Sign2.def
> are updated weekly.
> >They have definitions for all other kinds of viruses
> except macro-viruses.
> >MACRO.DEF definition file
> >SIGN.DEF definition file
> >SIGN2.DEF definition file
> >
> >On-Line Virus scanners:
> >
> >RAV Antivirus Online Virus Scan
> >http://www.ravantivirus.com/scan/
> >Command on Demand
> >http://www.authentium.com/solutions/cod/index.cfm
> >Freedom on-line virus check
> >http://www.freedom.net/viruscenter/onlineviruscheck.html
> >TrendMicro Housecall (also detects some Trojans)
> >http://housecall.trendmicro.com/
> >BitDefender Scan Online
> >http://www.bitdefender.com/scan/licence.php
> >
> >Kapersky Online Virus Scanner
> >http://www.kaspersky.com/remoteviruschk.html
> >The above scanner works differently from most; it is a
> server based scanner,
> >and will only scan individual files, or directories which
> are limited to 1
> >MB in total size. It will not do a full system scan.
> >
> >Hauri LiveCall Online virus scanning
> >http://www.globalhauri.com/html/products/livecall.html
> >The above is also server based if I remember correctly
> >
> >Panda on-line virus scan
> >http://www.pandasoftware.com/activescan/activescan.asp
> >
> >McAfee FreeScan
> >http://us.mcafee.com/root/mfs/default.asp
> >
> >Symantec Security Check (page offers security and/or
> virus scan)
> >http://snipurl.com/7gz1
> >
> >More general info you should be aware of:
> >The Parasite Fight; Quick Fix Protocol
> >http://www.aumha.org/a/quickfix.htm
> >How to surf the Internet more safely with Internet
> Explorer
> >http://www.infinisource.com/techfiles/surf-safe.html
> >So how did I get infected in the first place?
> >http://boards.cexx.org/viewtopic.php?t=957
> >Rogue/Suspect Anti-Spyware Products & Web Sites
> >http://www.spywarewarrior.com/rogue_anti-spyware.htm
> >
> >Other vulnerability tests:
> >Jason's Toolbox Browser Security Tests
> >http://www.jasons-toolbox.com/BrowserSecurity/
> >Qualys' Free Browser Checkup
> >http://browsercheck.qualys.com/
> >MyNetWatchman - WinPopUP Tester
> >http://www.mynetwatchman.com/winpopuptester.asp
> >
> >Firewall tests: (YMMV :-)
> >Sygate Technologies Stealthscan
> >http://scan.sygatetech.com/prestealthscan.html
> >PortScan from Hackerwatch.org
> >http://www.hackerwatch.org/probe/
> >ShieldsUp ports and security tests
> >http://www.grc.com/x/ne.dll?bh0bkyd2
> >
> >Site which links to various tests
> >Security-Ops
> >http://www.security-ops.tk/
> >
> >How to disable Windows Messenger Service or WinPopup
> >http://www.opentechsupport.net/forums/archive/topic/11211-
> 1.html
> >
> >HTH -
> >-- 
> >
> >LuckyStrike
> >LS@smokedamagedfurniture.youcandriveitawaytoday.com
> >
> >How to make a good newsgroup post:
> >http://www.dts-l.org/goodpost.htm
> >http://home.satx.rr.com/badour/html/post.html
> >-------------------------------------------------
> ><anonymous@discussions.microsoft.com> wrote in message
> >news:02df01c49779$57a75e80$a401280a@phx.gbl...
> >> I am pulling my head out of my hair trying to figure out
> >> how to fix this...
> >>
> >> Every time I have IE open and go to click on a link that
> >> opens a new IE window, I get this error: "Internet
> Explorer
> >> has experienced a problem and needs to close." Then ALL
> >> instances of IE are closed, wiping out all my stuff I'm
> >> doing in the IE windows.
> >>
> >> I have tried everything, from following MS's
> >> recommendations in the troubleshooting section, to
> >> downloading files and patches, to doing a system
> restore.
> >> This problem has been occurring both before and after
> >> downloading SP2. This problem has effectively prevented
> me
> >> from using IE. I use Firefox mostly anyway, but I have
> to
> >> use IE for some things.
> >>
> >> Can anyone help?
> >
> >
> >.
> >