Re: "IE has experienced a problem and needs to close" error
From: Gwen (anonymous_at_discussions.microsoft.com)
Date: 09/13/04
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Date: Sun, 12 Sep 2004 20:14:00 -0700
(My apologies if this is a duplicate - I tried to send a
note, yesterday, and got the message that it would appear
within a few minutes, but, now, I can't find it.)
I am running Win 98 SE and IE 6.0.
I am getting the error message that "Internet Explorer has
encountered an error and needs to close," as the OP
mentioned he is also receiving. Based on responses to the
same question on this board, I have done the following:
1) Went to http://forum.aumba.org/viewtopic.php?t=5877
to download AdAware. I ran AdAware and there were 90+
negligable (??) objects which I deleted.
2)went to www.snapfiles.com/get/coolwebshredder.html and
downloaded CW Shredder and ran the program. The results
showed 'not present' and 'none infected.'
3) went to www.cexx.org/lspfix.htm to d/l the LSP-Fix
program
4) went to www.windowsecurity.com/trojanscan and ran the
trojanscan.exe which found zero infected files.
5) went to www.mvps.org/winhelp2002/delcachec:htm and
followed the direction for deleting my cache
6) went to http://inetexplorer.mvps.org/darnit.htm and
clicked the link to check system for parasites. My system
was pronounced 'clean.'
BUT. I am still receiving the 'IE had encountered a
problem.........' error message. I should probably also
mention that the only other error message that I am
receiving on my machine at the moment has to do with MS
Money 2004; when I boot up my machine, a message appears
having to do with a missing .dll file in Money. I am able
to open Money, so, honestly, I had not given the message
much more thought than of it just being an inconvenience.
Granted, I was trying to combine hints from a couple of
different posts, so, I'm certain I've missed doing
SOMETHING - but, what is it?? Mind you - I do realize
that one of the suggestions is to enter some lines in your
registry, but, as a very NONcomputer-literate person, I'm
very, very leery of doing this.
Is it actually possible that I will never be able to run
IE in the future without this problem?
Any direction appreciated.
Thank you.
>-----Original Message-----
>Since you *specify* which troubleshooting method you
*actually* used, try
>this below. IF you've already done that, then skip to the
Malware/Spyware
>section and proceed from there.
>
>Open an ms-dos prompt window (Start>Run>) and type the
following (one entry
>at a time), and press enter after each line. A message
will appear stating
>that these have been registered successfully.
>
>regsvr32 Shdocvw.dll
>regsvr32 Shell32.dll (this command only for Win2000 and
XP)
>regsvr32 Oleaut32.dll
>regsvr32 Actxprxy.dll
>regsvr32 Mshtml.dll
>regsvr32 Urlmon.dll
>
>http://support.microsoft.com/?kbid=306831
>http://support.microsoft.com/default.aspx?scid=kb;EN-
US;276550
>
>Didn't help? Then, I'd check for Spyware/ Malware etc.
Long post follows:
>
>Quick and basic scans from any of the following sites:
>Doxdesk parasite scan
>http://doxdesk.com/parasite/
>Jim Eshelmans WSC on-line quick scan
>http://www.aumha.org/a/noads.htm
>Bugs Glitches and Stuff-ups
>http://inetexplorer.mvps.org/Darnit.htm
>
>More In-Depth on-line scanners for parasites and Trojans:
>GFI free on-line Trojan scanner
>http://www.windowsecurity.com/trojanscan/
>Sygate Technologies Trojanscan
>http://scan.sygatetech.com/pretrojanscan.html
>PestPatrol on-line scan
>http://www.pestscan.com/home.asp
>SpywareChecker on-line scan
>http://www.spywareguide.com/txt_onlinescan.html
>
>Parasites, spyware malware basics:
>http://aumha.org/a/parasite.htm
>http://aumha.org/a/quickfix.htm
>http://www.mvps.org/winhelp2002/unwanted.htm
>
>Check for Spyware - How-to
>
>*Most important* - Before you try to remove spyware using
any of the
>following programs, realize that the process of cleaning
and removing
>certain spyware and malware may possibly interrupt and
kill your internet
>connection. Therefore, you should obtain a copy of
LSPFIX, and Winsockfix
>which will then make it possible for you to re-establish
your internet
>connection if it gets terminated.
>
>Download LSPFIX from either of the following sites:
>
>http://www.cexx.org/lspfix.htm
>http://www.spychecker.com/program/winsockxpfix.html (For
Win2k or XP)
>
>Download Winsockfix here
>http://members.shaw.ca/installations/WinsockFix.zip
>
>First, install the respective programs and then update
them immediately, so
>that they have the current versions, and definitions.
**Read the Help Files
>and Tutorials**.
>
>After you've Updated Spybot S&D, and SpywareBlaster, you
*must* ENABLE the
>protections as well. These two programs do not
automatically enable
>protections obtained from the newest definitions and
updates, therefore this
>process but must be done manually. Without having enabled
protections, the
>current definitions obtained from updates will be
*useless*.
>
>Run the programs one at a time. With Ad-Aware you may
have it generally
>clean whatever it finds. The same applies for CWShredder.
Spybot S&D
>requires special attention, as does HijackThis (Only more
so. Details listed
>below) The programs are listed in order of their general
strength, safety,
>and purpose. It is perhaps best to install and run these
in this order of
>appearance. All are freeware programs, but if you are
pleased with the
>results and quality of the utilities, donations to the
respective Authors
>will be cheerfully accepted.
>
>Another thing to consider doing is to run a program (only
run one program at
>a time) a few times consecutively. The reason for this is
that the first
>pass may kill certain Spyware programs, but may not be
able to terminate and
>kill all files and programs which may be running at the
time. That is why a
>second pass may be necessary to be thoroughly effective.
>
>Under the most stubborn cases, running the programs in
Safe-Mode will allow
>for the best cleaning conditions, as there will be a
minimum of interference
>from processes running in the background.
>
>Ad -Aware
>http://www.lavasoftusa.com/support/download/
>Ad-Aware Tutorial (might help if you look through this)
>http://www.bleepingcomputer.com/forums/index.php?
showtutorial=48
>Ad-Aware VX2 Cleaner Plug-In
>http://www.lavasoftusa.com/software/plugins/vx2cleaner.sht
ml
>
>CWShredder (cleans all Cool Web Search malware)
>http://www.spywareinfo.com/~merijn/downloads.html
>If the Authors site is unable to be accessed, then the
following two sites
>offer his programs as well.
>http://www.majorgeeks.com/download4086.html
>http://www.snapfiles.com/get/coolwebshredder.html
>CWShredder Tutorial
>http://www.bleepingcomputer.com/forums/index.php?
showtutorial=47
>
>Coolwebsearch Smartkiller
>http://www.safer-networking.org/files/delcwssk.zip
>http://www.spychecker.com/program/miniremovalcw.html
>
>The above item is sometimes necessary if CWShredder
detects a SmartSearch2
>variant on your PC.
>
>Spybot S&D
>http://www.safer-networking.org/index.php?page=download
>Spybot Tutorial (Must Read)
>http://www.safer-networking.org/index.php?page=tutorial
>Other tutorials for Spybot S&D (Also must read)
>http://www.bleepingcomputer.com/forums/index.php?
showtutorial=43
>http://tomcoyote.com/SPYBOT/index1.php
>http://tomcoyote.com/SPYBOT/index2.php
>
>This item below is designed to *prevent* installation of
malware and the
>like by comparing known CLSID's of these "bad guys" with
what is in its
>definitions. By enabling a *Kill Bit* it prevents known
malignant ActiveX
>from being installed or run on your machine. It doesn't
remove anything, nor
>will it fix anything that is already in your PC. Rather,
it will prevent
>installation or re-installation of the item once it has
been removed
>manually, or by the use of another program which will
perform the duty of
>removing the spyware.
>
>SpywareBlaster (prevents installation of Spyware,
Trojans, etc.)
>http://www.javacoolsoftware.com/spywareguard.html
>SpywareBlaster Tutorial
>http://www.bleepingcomputer.com/forums/index.php?
showtutorial=49
>
>SpywareGuard (companion program to SWB, above)
>http://www.javacoolsoftware.com/spywareguard.html
>SpywareGuard Tutorial
>http://www.bleepingcomputer.com/forums/index.php?
showtutorial=50
>
>If you use Spybot S&D, be sure to clean *ONLY* the items
displayed in *RED*.
>DO NOT clean any items displayed in Black or Green at
this time.
>
>Lastly there is HijackThis. Hijack this is a very
powerful, last resort type
>of program which is generally best used in conjunction
with help from those
>who deal with the findings of the log created by the
HijackThis scan. It
>does nothing in the scan itself; it merely says what is
present and/or
>running on your PC. The items must be checked-marked to
be "cleaned". You
>must know *exactly* what you are checking-off before you
proceed. If you
>don't, you can quite possibly disable many useful and
vital functions of
>your PC. Remember; read the Tutorials, and seek help at
SpywareInfo Forums,
>Net-Integration, or TomCoyote forums for safety's sake.
>
>HijackThis
>http://www.spywareinfo.com/~merijn/downloads.html
>If the preceding site is down, you may get HijackThis
from other sites
>Hijack This (from Major Geeks)
>http://www.majorgeeks.com/download3155.html
>http://www.spychecker.com/program/hijackthis.html
>http://computercops.biz/downloads-cat-14.html
>
>HijackThis Tutorials **(MUST READ)**
>http://www.spywareinfo.com/~merijn/htlogtutorial.html
>http://www.bleepingcomputer.com/forums/index.php?
showtutorial=42
>http://hjt.wizardsofwebsites.com/
>http://s89223352.onlinehome.us/mirror/hjt/
>
>Where to seek help with your HijackThis scan log
>SpywareInfo Forums
>http://forums.spywareinfo.com/
>other help forums for HijackThis:
>Net-Integration
>http://forums.net-integration.net/index.php?c=19
>TomCoyote
>http://forums.tomcoyote.com/index.php?showforum=27
>
>Anti-Virus Tools
>
>AVG Anti-virus by Grisoft
>http://free.grisoft.com/freeweb.php/doc/2/lng/us/tpl/v5
>
>avast! Virus Cleaner - free virus & worm removal tool
>http://www.avast.com/eng/avast_cleaner.html
>
>McAfee AVERT Stinger
>http://vil.nai.com/vil/stinger/
>
>NOTE: With the above tools, particularly Avast Virus
cleaner, be sure to
>disable your background PC Anti-virus utility.
>
>F-Prot for DOS (I don't know if this will work on XP
systems however)
>http://www.f-prot.com/products/home_use/dos/
>http://www.f-prot.com/products/home_use/
>http://www.claymania.com/f-prot.html
>
>If you can use this program, be sure to make certain the
most recent Updates
>are obtained for it.
>http://www.f-secure.com/download-
purchase/dos_updates.shtml
>F-Secure Anti-Virus for DOS (F-PROT edition)
>
>Update Macro.def to your system to get up-to-date macro
virus protection.
>The other Anti-Virus databases, Sign.def and Sign2.def
are updated weekly.
>They have definitions for all other kinds of viruses
except macro-viruses.
>MACRO.DEF definition file
>SIGN.DEF definition file
>SIGN2.DEF definition file
>
>On-Line Virus scanners:
>
>RAV Antivirus Online Virus Scan
>http://www.ravantivirus.com/scan/
>Command on Demand
>http://www.authentium.com/solutions/cod/index.cfm
>Freedom on-line virus check
>http://www.freedom.net/viruscenter/onlineviruscheck.html
>TrendMicro Housecall (also detects some Trojans)
>http://housecall.trendmicro.com/
>BitDefender Scan Online
>http://www.bitdefender.com/scan/licence.php
>
>Kapersky Online Virus Scanner
>http://www.kaspersky.com/remoteviruschk.html
>The above scanner works differently from most; it is a
server based scanner,
>and will only scan individual files, or directories which
are limited to 1
>MB in total size. It will not do a full system scan.
>
>Hauri LiveCall Online virus scanning
>http://www.globalhauri.com/html/products/livecall.html
>The above is also server based if I remember correctly
>
>Panda on-line virus scan
>http://www.pandasoftware.com/activescan/activescan.asp
>
>McAfee FreeScan
>http://us.mcafee.com/root/mfs/default.asp
>
>Symantec Security Check (page offers security and/or
virus scan)
>http://snipurl.com/7gz1
>
>More general info you should be aware of:
>The Parasite Fight; Quick Fix Protocol
>http://www.aumha.org/a/quickfix.htm
>How to surf the Internet more safely with Internet
Explorer
>http://www.infinisource.com/techfiles/surf-safe.html
>So how did I get infected in the first place?
>http://boards.cexx.org/viewtopic.php?t=957
>Rogue/Suspect Anti-Spyware Products & Web Sites
>http://www.spywarewarrior.com/rogue_anti-spyware.htm
>
>Other vulnerability tests:
>Jason's Toolbox Browser Security Tests
>http://www.jasons-toolbox.com/BrowserSecurity/
>Qualys' Free Browser Checkup
>http://browsercheck.qualys.com/
>MyNetWatchman - WinPopUP Tester
>http://www.mynetwatchman.com/winpopuptester.asp
>
>Firewall tests: (YMMV :-)
>Sygate Technologies Stealthscan
>http://scan.sygatetech.com/prestealthscan.html
>PortScan from Hackerwatch.org
>http://www.hackerwatch.org/probe/
>ShieldsUp ports and security tests
>http://www.grc.com/x/ne.dll?bh0bkyd2
>
>Site which links to various tests
>Security-Ops
>http://www.security-ops.tk/
>
>How to disable Windows Messenger Service or WinPopup
>http://www.opentechsupport.net/forums/archive/topic/11211-
1.html
>
>HTH -
>--
>
>LuckyStrike
>LS@smokedamagedfurniture.youcandriveitawaytoday.com
>
>How to make a good newsgroup post:
>http://www.dts-l.org/goodpost.htm
>http://home.satx.rr.com/badour/html/post.html
>-------------------------------------------------
><anonymous@discussions.microsoft.com> wrote in message
>news:02df01c49779$57a75e80$a401280a@phx.gbl...
>> I am pulling my head out of my hair trying to figure out
>> how to fix this...
>>
>> Every time I have IE open and go to click on a link that
>> opens a new IE window, I get this error: "Internet
Explorer
>> has experienced a problem and needs to close." Then ALL
>> instances of IE are closed, wiping out all my stuff I'm
>> doing in the IE windows.
>>
>> I have tried everything, from following MS's
>> recommendations in the troubleshooting section, to
>> downloading files and patches, to doing a system
restore.
>> This problem has been occurring both before and after
>> downloading SP2. This problem has effectively prevented
me
>> from using IE. I use Firefox mostly anyway, but I have
to
>> use IE for some things.
>>
>> Can anyone help?
>
>
>.
>
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