Re: PROBLEMS IN INTERNET EXPLORER

From: Jan Il (abuse_at_localhost.com)
Date: 09/12/04 

Date: Sun, 12 Sep 2004 12:57:43 -0700

Hi George :-)

Comments in line:

> Jan:-)
>
> Thanks for all of your help. I was overwhelmed by your answer
> and I do not know where to start. I went to several of the links and
> some were like reading greek. I have run Norton Antivirus 2004,
> Ultra WinCleaner One Click, and Spyware protection from AOL which I
> run everyday. If you lived close, I would pay you to correct the
> situation on my computer because you obviously know what you are
> doing.

Thank you for the kind words of confidence, although, I'm still on the
uphill learning curve myself. ;-)) I understand that some of the
information can seem very daunting at first, and Greek is a very good
description for some of it, too <VBG>

But, we will be more than happy to take things slowly and make sure you
fully understand all the necessary corrective action to be done. If you
don't understand something, just ask. That's why we're here. :-)
>
> I currently have Microsoft XP Home Edition as my operating
> system. Would it be just as easy if I purchased Microsoft XP
> Professional and install that on my computer. Would the new
> operating system remove the problems that I am having with Internet
> Explorer 6.0 since the XP operating system and the Internet Explorer
> work together.

I may be wrong, and I hope others here will correct me if I am, but, if
there is some malware, virus or 3rd party program causing the program, it
most likely would require a reformat of your hard drive to fully clean it
before installing any new OS. Otherwise, you may not be any better off. It
is not usually recommended, nor necessary, to go to such an extreme to
remove these warez. Yes, they can be frustrating and annoying, even to hair
pulling at times, but, in the end, we can usually get rid of them. However,
we do need the assistance of the users to do the work on their end, report
back to us the results, and the wording of the error messages, etc., i.e.,
you are the technician, and our eyes. The work you do on your end is
important, we can't do that for you, thus, we work as partners to resolve
the problem. :-)

> I tried using Netscape 7.2 and it worked much better than
> Internet Explorer but I really like Internet Explorer. I also use
> Outlook Express as my email. When I was using Netscape 7.2, I still
> had Internet Explorer as my default browser. Is that smart or should
> I just make Netscape 7.2 as my default browser? If so, how would I
> do that.

With the types of scumware that is being generated out in the cyber world
these days, I keep a backup browser myself, I use FireFox.
http://www.mozilla.org/.
It has lots of add-ins and such, but, I use IE as my primary browser:
However, if you do want to use Netscape as your primary browser, just do the
following:

1.Open IE>Tools>Internet Options>Programs and then uncheck the box next to
"Internet Explorer should check to see whether it is the default browser"
2. Close IE and then open it again. If you get a message asking if you want
IE to be your default browser, say no.
3. Open Netscape. You may get a message that asks if you want Netscape to
be your default browser, say yes. This should allow you to then have
Netscape as your default browser. If not, shut down and restart, open
Netscape and see what it says.

Please post the results of the above steps and the instructions I previously
provided, along with the exact wording of any error messages. The exact
wording of the errors can be very helpful in determining the necessary
corrective action to be taken.

Thank you for your patience. :-)

Jan :)
Smiles are meant to be shared,
that's why they're so contagious.

Please reply to the newsgroup so others may benefit.
Replies are posted only to the newsgroup for the benefit or other readers.

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http://www.dts-l.org/goodpost.htm

>>
>
>
> "Jan Il" wrote:
>
>> Hi George :-)
>>
>>> I have a Dell 8200 Dimension desktop with Windows XP Home Edition
>>> and Internet Explorer 6.0.
>>>
>>> When I open Internet Exlorer and I goto a web site like msnbc, if I
>>> click on anything on the web site, my cursor becomes a finger which
>>> indicates wait a minute and after about 1 minute, the cursaor is
>>> normal but I did not go to where I wanted to go. I did everything
>>> that the Microsoft Knowledge Base Article 281678 indicated to do and
>>> still nothing happens when I try to click a link on a web site. If
>>> anyone has any ideas, I would welcome them.
>>>
>>> How would I uninstall Internet Explorer and reinstall it? I
>>> understand that I can repair Internet Explorer, how would I do that
>>> so that my system works better on Internet Explorer.
>>>
>>> Thanks for any help or assistance in advance.
>>
>> It is possible you have a hijacker, malware, spyware or parasites on
>> your system that can cause this problem. In addition to running
>> your updated anti-virus
>> program, you should do the following to be sure none of these are
>> present on your system. Follow all instructions carefully:
>>
>> Dealing with Unwanted Spyware and Parasites:
>> http://mvps.org/winhelp2002/unwanted.htm
>> Be sure to run CWShredder, Ad-aware and Spybot.
>> Also be sure to use the HijackThis. Please do not post your log to
>> this newsgroup, but to the SpywareInfo or the Aumha HiJackThis forums
>> http://forum.aumha.org/viewforum.php?f=30, to allow the experts
>> there to evaluate your log and advise you of the necessary steps to
>> clean your system.
>>
>> CAUTION!!!!! Before you try to remove spyware using any of the
>> programs below, download a copy of LSPFIX from any of the following
>> sites: http://www.cexx.org/lspfix.htm
>> http://www.spychecker.com/program/winsockxpfix.html
>> (if your OS is Win2k or XP) The process of removing certain malware
>> may kill your internet connection. If this should occur, this
>> program, LSPFIX, will enable you to regain your connection.
>>
>> Also, get a copy of WINSOCKFIX available at:
>> http://www.spychecker.com/program/winsockxpfix.html
>>
>> I don't think that the Repair is necessary to resolve your problem,
>> however, here's some instructions on how to properly perform the
>> repair:
>>
>> Unlike the previous versions of the Windows program, the IE6 is a
>> core
>> part of the XP program. A reinstall over the existing install can
>> cause problems, and there are specific instructions that can reduce
>> the
>> chance of such problems. However, it is always much safer to do a
>> repair instead of a reinstall. A reinstall should only be done as
>> the
>> very last thing when all else has failed. And then only according to
>> the proper instructions.
>>
>> Be sure that your AV and firewall is disabled, and follow all
>> instructions carefully
>>
>> TO REPAIR WINDOWS XP -
>>
>> Repair or Reinstall IE/OE (WinXP)
>> http://support.microsoft.com/?kbid=318378
>>
>> or...............
>>
>> Courtesy of LuckyStrike -
>>
>> How do I repair Internet Explorer in Windows® XP?
>> http://www.dougknox.com/xp/tips/xp_ie_reinstall.htm
>>
>> The ability to Repair Internet Explorer does not exist in the
>> version that ships with Windows XP. This feature only becomes
>> available after you upgrade to a newer version. This is normal and
>> has been this way since Windows 98 and IE4.
>>
>> However, you can reinstall IE in Windows XP by clicking Start, Run
>> and entering the following command:
>>
>> rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
>> %windir%\Inf\ie.inf
>>
>> *You will need to have your XP CD available*.
>>
>> Some people have problems with the command line above. A small VB
>> Script that will execute the command for you can be downloaded here
>> at http://www.dougknox.com/xp/scripts/xp_run_ie_setup.vbs. Save the
>> file to your hard drive and double click it to run IE Setup.
>>
>> or...............
>>
>> IF that doesn't work, this is another way, but a bit more
>> complex..., but maybe less complicated (?) than the first method I
>> supplied.
>>
>> Note: Both of the following methods listed **require that the
>> Microsoft Windows XP CD-ROM be available**.
>>
>> Method 1: Microsoft Internet Explorer 6.x Repair for Windows XP
>>
>> From the Start menu, select Run.
>> In the Open field, type sfc /scannow (Note: There is a space between
>> sfc and /scannow)
>> Select the OK button.
>> Follow the prompts throughout the System File Checker process.
>> Reboot the computer when System File Checker completes.
>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>> Method 2: Microsoft Internet Explorer 6.x Repair for Windows XP
>>
>> From the Start menu, select Search, select All Files and Folders.
>> Select More Advanced Options and place a checkmark beside Search
>> Hidden Files and Folders option.
>> Ensure that Search System Folders and Search Subfolders are also
>> checked. In the All or Part of the File Name box, type ie.inf
>> In the Look In drop-down menu, select C: or the letter of the hard
>> drive that contains the Windows folder.
>> Click the Search button.
>> In the search results pane, find the ie.inf file located in
>> Windows\Infb folder.
>> Right click the ie.inf file and click Install on the context menu.
>> Reboot the computer when the file copy process is complete.
>>
>> or...........................
>>
>> Method 3.
>>
>> How to Repair Internet Explorer 6 and Outlook Express
>> Tricking Windows into letting you reinstall IE6
>> http://www.bleepingcomputer.com/forums/index.php?showtutorial=71
>>
>> Since you already have Internet Explorer 6 installed the operating
>> system will not allow you to reinstall over the existing
>> installation. Due to this we are required to trick the operating
>> system into thinking IE 6 is not installed.
>>
>> ### NOTE: in order to use this method you are required to edit the
>> registry. **Incorrect editing of the registry can cause serious harm
>> to your operating system** so it is advised you proceed with extreme
>> caution.###
>>
>> Follow these steps for repairing Internet Explorer 6:
>>
>> Click on the Start button and then click on the Run option.
>> In the Open field type regedit and press the OK button.
>> Navigate to the key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active
>> Setup\Installed Components\{89820200-ECBD-11cf-8B85-00AA005B4383}
>> Under that key you will see a entry named IsInstalled. Right click
>> on that entry and left click on Modify.
>> Change the Value from 1 to 0.
>> Exit regedit.
>>
>> or..............................
>>
>> How to Reinstall or Repair Internet Explorer and Outlook Express in
>> Windows XP
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q318378
>> How to Uninstall Internet Explorer 6
>>
http://support.microsoft.com/default.aspx?scid=kb;en-us;293907&Product=ie600
>> Unable to Install Internet Explorer 6 on Windows XP
>> http://support.microsoft.com/?kbid=304872
>> Tricking Windows into letting you reinstall IE6
>> http://www.bleepingcomputer.com/forums/index.php?showtutorial=71
>>
>> or...................
>>
>> Courtesy of Robert Aldwinckle
>>
>> XP users who have installed IE6sp1 before upgrading to XPsp1
>> will have setupwbv.dll and will be able to do a repair using
>>
>> rundll32 setupwbv.dll,IE6Maintenance
>>
>> Otherwise, they have to use
>>
>> sfc /scannow
>>
>> etc., or reinstall IE6 (Ref: KB318378)
>>
>> or......................
>>
>> Courtesy of Jim Byrd:
>>
>> There is no direct Repair function for IE6 in XP. Here are some
>> alternatives:
>>
>> 1. With XP you need to go to Start|Run and type "sfc /scannow"
>> (without the quotes and notice the space between the c and the /.)
>> Have your XP CD handy and be prepared to go get a cup of coffee - it
>> takes a while. This will do the same thing as Repair IE6 for XP but
>> a
>> lot more, that is find any corrupt system files and replace them. It
>> does not, however, re-register the various software components
>> (except possibly the ones it replaces?) AFAIK.
>>
>> Be aware that under certain circumstances (Win2k before SP4 - see
>> mskb 814510,
>> http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q814510) sfc
>> can erroneously overwrite (restore over) previously installed files
>> from certain "hotfixes" which will then need to be re-installed. To
>> check for this, after running sfc, open a Cmd window and enter
>> "qfecheck /v /l:c:\" (without the quotes). If you don't have
>> qfecheck installed, it can be obtained for XP here:
>> http://www.microsoft.com/downloads/release.asp?ReleaseID=35468 and
>> for Win2k, obtain qfecheck here:
>> http://www.microsoft.com/downloads/release.asp?ReleaseID=35470
>>
>> 2. Another alternative that works on Win2k and may or may not work
>> on
>> XP (but probably does - I've heard both stories), for just IE6 repair
>> if you don't have IE6 listed in Add-Remove Programs, then in
>> Start|Run
>> then enter
>>
>> "rundll32 setupwbv.dll,IE6Maintenance"
>>
>> without the quotes, exactly as shown, and select the appropriate
>> entry.
>>
>> 3. If you find that you need to do a re-install of IE6 then you can
>> consider the following, I can't verify this for XP (I'm Win2k - it
>> works there, and I've had good reports from XP users), but you might
>> want to give it a try at your own risk. Again, enter this at
>> Start|Run without the quotes and be careful about the spacing:
>>
>> "rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
>> C:\windows\inf\ie.inf"
>>
>> 4. Lastly, here is a link to a MSKB article about re-installing
>> IE6/OE6:
>>
>> How to Reinstall or Repair Internet Explorer and Outlook Express in
>> Windows XP (Q318378)
>> http://support.microsoft.com/?id=kb;en-us;Q318378
>>
>> You cannot install some updates or programs
>> http://support.microsoft.com/?kbid=822798
>>
>> "The Software You Are Installing Has Not Passed Windows Logo
>> Testing..." Error Message When You Try to Install Internet Explorer
>> 6 SP1 http://support.microsoft.com/?kbid=828031
>>
>> Unable to install Internet Explorer 6 on XP
>> http://www.tek-tips.com/gfaqs.cfm/lev2/67/lev3/70/pid/779/fid/1586
>>
>> or................
>>
>> Here is a more recent suggestion I have been giving to XP users
>> who want to try some repair procedures.
>>
>> <TITLE>831429 - Windows XP stops responding when you download updates
>> from Windows Update</TITLE>
>> < http://support.microsoft.com/default.aspx?scid=kb;en-us;831429 >
>>
>> It is actually a more comprehensive set of re-registrations than an
>> IE Repair with the default FixIE.inf would do for either NT5.
>>
>> Although they are listed specifically for W2K they should apply
>> equally to XP.
>>
>> Additionally, the information here may be of some assistance:
>>
>> Windows XP From A-Z
>> http://www.kellys-korner-xp.com/xp_abc.htm
>>
>>
>> If these steps do not resolve your problem, please post back to this
>> thread with the details and any error messages.
>>
>>
>> Hope this helps
>>
>> Jan :)
>> Smiles are meant to be shared,
>> that's why they're so contagious.
>>
>> Please reply to the newsgroup so others may benefit.
>> Replies are posted only to the newsgroup for the benefit or other
>> readers.
>>
>> How to make a good newsgroup post:
>> http://www.dts-l.org/goodpost.htm