Re: "IE has experienced a problem and needs to close" error

From: LuckyStrike (LS_at_smokedamagedfurniture.youcandriveitawaytoday.com)
Date: 09/12/04 

Date: Sun, 12 Sep 2004 10:11:33 -0600

Hi again Di,

This is a *Re-Post* of my previous reply to you. Ignore the former reply
because it contains spelling errors "courtesy" of "Spell-check"
(spel-chucker). I let it "do it's own thing", and the result was *total
disaster*! :-D
~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Corrected post follows:

Sorry for the delay... Had to deal with an untimely interruption. :-( :-D

No problem with doing that Di.It doesn't have anything to do with the
Registry in the common sense. It isn't unusual to click a new link and have
the "IE has
encountered a problem, and must close... sorry for the inconvenience.....
you may lose work in unfinished programs... etc" message box appear.
In fact, it is much more common for that error message to arise when having
IE open and clicking through various pages, links, etc, than it is to simply
open IE and get that message box from the get-go.

Remember that my reply was addressing this problem as reported by the OP:
<paste>
Every time I have IE open and go to click on a link that opens a new IE
window, I get this error: "Internet
Explorer has experienced a problem and needs to close." Then ALL instances
of IE are closed, wiping out all my stuff I'm doing in the IE windows.
</paste>

You like reading Di? Here, have a field day, and I hope it will be of some
help for you. :-)

Here you will find reference:
You cannot open a new Internet Explorer window or nothing occurs after you
click a link
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679&sd=tech

http://www.anetforums.com/posts.aspx?ThreadIndex=3330

More stuff:
Description and availability of Internet Explorer Error Reporting tool
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q276550
Error Message: Microsoft Internet Explorer Has Encountered a Problem and
Needs to Close (Pdm.dll)
http://support.microsoft.com/?kbid=293623
Error Message: Internet Explorer Has Encountered a Problem and Needs to
Close (Mshtml.dll)
http://support.microsoft.com/?kbid=810887
Versions of Comet Cursor That Are Earlier Than Version 4.0 Cause an Error
Message
http://support.microsoft.com/?kbid=316085
An Error Occurs in Mshtml.dll in Internet Explorer 6 on Windows Me
http://support.microsoft.com/?kbid=318153
Wurld Media Version of the Bpboh.dll File Causes an Error Message in Windows
XP
http://support.microsoft.com/?kbid=321923
Access Violation Error in Urlmon
http://support.microsoft.com/?kbid=810948
Error Message in Mfc42.dll Appears When Starting, and then Internet Explorer
Quits
http://support.microsoft.com/?kbid=813181
Internet Explorer or Outlook Express Quits Unexpectedly with an Error in
Mshtml.dll
http://support.microsoft.com/?kbid=816506
"Iexplore.exe has encountered a problem and needs to close" error message
when you try to start Internet Explorer
http://support.microsoft.com/?kbid=831432
Iexplore.exe has encountered a problem and needs to close. We are sorry for
the inconvenience.
http://inetexplorer.mvps.org/answers_8.htm#ert
http://inetexplorer.mvps.org/answers_10.htm#close 

-- 
HTH -
LuckyStrike
LS@smokedamagedfurniture.youcandriveitawaytoday.com
The best Tweak and your ally for IE = **Disable Active Scripting**
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
------------------------------------------------------------
"Di" <anonymous@discussions.microsoft.com> wrote in message
news:07c801c49848$016f86d0$a501280a@phx.gbl...
>
>
>
> I came to this board because of the very same problem. In
> all honesty, this part:
>
> ***********************************
>
> Open an ms-dos prompt window (Start>Run>) and type the
> following (one entry
> at a time), and press enter after each line. A message
> will appear stating
> that these have been registered successfully.
>
> regsvr32 Shdocvw.dll
> regsvr32 Shell32.dll (this command only for Win2000 and XP)
> regsvr32 Oleaut32.dll
> regsvr32 Actxprxy.dll
> regsvr32 Mshtml.dll
> regsvr32 Urlmon.dll
>
> ***********************
>
> scares the HECK out of me!  I know that messing with the
> registry can really botch up your machine.  Is this
> something that a novice should do?
>
> Any references to this particular error message (IE has
> enountered a problem and needs to close) on this board
> seem to elicit the same reactions......to search for
> malware, spyware, etc.  Can I determine, then, that this
> is the normal culprit?  Just curious.
>
> Thank you.
>
>
> >-----Original Message-----
> >Since you *specify* which troubleshooting method you
> *actually* used, try
> >this below. IF you've already done that, then skip to the
> Malware/Spyware
> >section and proceed from there.
> >
> >Open an ms-dos prompt window (Start>Run>) and type the
> following (one entry
> >at a time), and press enter after each line. A message
> will appear stating
> >that these have been registered successfully.
> >
> >regsvr32 Shdocvw.dll
> >regsvr32 Shell32.dll (this command only for Win2000 and
> XP)
> >regsvr32 Oleaut32.dll
> >regsvr32 Actxprxy.dll
> >regsvr32 Mshtml.dll
> >regsvr32 Urlmon.dll
> >
> >http://support.microsoft.com/?kbid=306831
> >http://support.microsoft.com/default.aspx?scid=kb;EN-
> US;276550
> >
> >Didn't help? Then, I'd check for Spyware/ Malware etc.
> Long post follows:
> >
> >Quick and basic scans from any of the following sites:
> >Doxdesk parasite scan
> >http://doxdesk.com/parasite/
> >Jim Eshelmans WSC on-line quick scan
> >http://www.aumha.org/a/noads.htm
> >Bugs Glitches and Stuff-ups
> >http://inetexplorer.mvps.org/Darnit.htm
> >
> >More In-Depth on-line scanners for parasites and Trojans:
> >GFI free on-line Trojan scanner
> >http://www.windowsecurity.com/trojanscan/
> >Sygate Technologies Trojanscan
> >http://scan.sygatetech.com/pretrojanscan.html
> >PestPatrol on-line scan
> >http://www.pestscan.com/home.asp
> >SpywareChecker on-line scan
> >http://www.spywareguide.com/txt_onlinescan.html
> >
> >Parasites, spyware malware basics:
> >http://aumha.org/a/parasite.htm
> >http://aumha.org/a/quickfix.htm
> >http://www.mvps.org/winhelp2002/unwanted.htm
> >
> >Check for Spyware - How-to
> >
> >*Most important* - Before you try to remove spyware using
> any of the
> >following programs, realize that the process of cleaning
> and removing
> >certain spyware and malware may possibly interrupt and
> kill your internet
> >connection. Therefore, you should obtain a copy of
> LSPFIX, and Winsockfix
> >which will then make it possible for you to re-establish
> your internet
> >connection if it gets terminated.
> >
> >Download LSPFIX from either of the following sites:
> >
> >http://www.cexx.org/lspfix.htm
> >http://www.spychecker.com/program/winsockxpfix.html (For
> Win2k or XP)
> >
> >Download Winsockfix here
> >http://members.shaw.ca/installations/WinsockFix.zip
> >
> >First, install the respective programs and then update
> them immediately, so
> >that they have the current versions, and definitions.
> **Read the Help Files
> >and Tutorials**.
> >
> >After you've Updated Spybot S&D, and SpywareBlaster, you
> *must* ENABLE the
> >protections as well. These two programs do not
> automatically enable
> >protections obtained from the newest definitions and
> updates, therefore this
> >process but must be done manually. Without having enabled
> protections, the
> >current definitions obtained from updates will be
> *useless*.
> >
> >Run the programs one at a time. With Ad-Aware you may
> have it generally
> >clean whatever it finds. The same applies for CWShredder.
> Spybot S&D
> >requires special attention, as does HijackThis (Only more
> so. Details listed
> >below) The programs are listed in order of their general
> strength, safety,
> >and purpose. It is perhaps best to install and run these
> in this order of
> >appearance. All are freeware programs, but if you are
> pleased with the
> >results and quality of the utilities, donations to the
> respective Authors
> >will be cheerfully accepted.
> >
> >Another thing to consider doing is to run a program (only
> run one program at
> >a time) a few times consecutively. The reason for this is
> that the first
> >pass may kill certain Spyware programs, but may not be
> able to terminate and
> >kill all files and programs which may be running at the
> time. That is why a
> >second pass may be necessary to be thoroughly effective.
> >
> >Under the most stubborn cases, running the programs in
> Safe-Mode will allow
> >for the best cleaning conditions, as there will be a
> minimum of interference
> >from processes running in the background.
> >
> >Ad -Aware
> >http://www.lavasoftusa.com/support/download/
> >Ad-Aware Tutorial (might help if you look through this)
> >http://www.bleepingcomputer.com/forums/index.php?
> showtutorial=48
> >Ad-Aware VX2 Cleaner Plug-In
> >http://www.lavasoftusa.com/software/plugins/vx2cleaner.sht
> ml
> >
> >CWShredder (cleans all Cool Web Search malware)
> >http://www.spywareinfo.com/~merijn/downloads.html
> >If the Authors site is unable to be accessed, then the
> following two sites
> >offer his programs as well.
> >http://www.majorgeeks.com/download4086.html
> >http://www.snapfiles.com/get/coolwebshredder.html
> >CWShredder Tutorial
> >http://www.bleepingcomputer.com/forums/index.php?
> showtutorial=47
> >
> >Coolwebsearch Smartkiller
> >http://www.safer-networking.org/files/delcwssk.zip
> >http://www.spychecker.com/program/miniremovalcw.html
> >
> >The above item is sometimes necessary if CWShredder
> detects a SmartSearch2
> >variant on your PC.
> >
> >Spybot S&D
> >http://www.safer-networking.org/index.php?page=download
> >Spybot Tutorial (Must Read)
> >http://www.safer-networking.org/index.php?page=tutorial
> >Other tutorials for Spybot S&D (Also must read)
> >http://www.bleepingcomputer.com/forums/index.php?
> showtutorial=43
> >http://tomcoyote.com/SPYBOT/index1.php
> >http://tomcoyote.com/SPYBOT/index2.php
> >
> >This item below is designed to *prevent* installation of
> malware and the
> >like by comparing known CLSID's of these "bad guys" with
> what is in its
> >definitions. By enabling a *Kill Bit* it prevents known
> malignant ActiveX
> >from being installed or run on your machine. It doesn't
> remove anything, nor
> >will it fix anything that is already in your PC. Rather,
> it will prevent
> >installation or re-installation of the item once it has
> been removed
> >manually, or by the use of another program which will
> perform the duty of
> >removing the spyware.
> >
> >SpywareBlaster (prevents installation of Spyware,
> Trojans, etc.)
> >http://www.javacoolsoftware.com/spywareguard.html
> >SpywareBlaster Tutorial
> >http://www.bleepingcomputer.com/forums/index.php?
> showtutorial=49
> >
> >SpywareGuard (companion program to SWB, above)
> >http://www.javacoolsoftware.com/spywareguard.html
> >SpywareGuard Tutorial
> >http://www.bleepingcomputer.com/forums/index.php?
> showtutorial=50
> >
> >If you use Spybot S&D, be sure to clean *ONLY* the items
> displayed in *RED*.
> >DO NOT clean any items displayed in Black or Green at
> this time.
> >
> >Lastly there is HijackThis. Hijack this is a very
> powerful, last resort type
> >of program which is generally best used in conjunction
> with help from those
> >who deal with the findings of the log created by the
> HijackThis scan. It
> >does nothing in the scan itself; it merely says what is
> present and/or
> >running on your PC. The items must be checked-marked to
> be "cleaned". You
> >must  know *exactly* what you are checking-off before you
> proceed. If you
> >don't, you can quite possibly disable many useful and
> vital functions of
> >your PC. Remember; read the Tutorials, and seek help at
> SpywareInfo Forums,
> >Net-Integration, or TomCoyote forums for safety's sake.
> >
> >HijackThis
> >http://www.spywareinfo.com/~merijn/downloads.html
> >If the preceding site is down, you may get HijackThis
> from other sites
> >Hijack This (from Major Geeks)
> >http://www.majorgeeks.com/download3155.html
> >http://www.spychecker.com/program/hijackthis.html
> >http://computercops.biz/downloads-cat-14.html
> >
> >HijackThis Tutorials **(MUST READ)**
> >http://www.spywareinfo.com/~merijn/htlogtutorial.html
> >http://www.bleepingcomputer.com/forums/index.php?
> showtutorial=42
> >http://hjt.wizardsofwebsites.com/
> >http://s89223352.onlinehome.us/mirror/hjt/
> >
> >Where to seek help with your HijackThis scan log
> >SpywareInfo Forums
> >http://forums.spywareinfo.com/
> >other help forums for HijackThis:
> >Net-Integration
> >http://forums.net-integration.net/index.php?c=19
> >TomCoyote
> >http://forums.tomcoyote.com/index.php?showforum=27
> >
> >Anti-Virus Tools
> >
> >AVG Anti-virus by Grisoft
> >http://free.grisoft.com/freeweb.php/doc/2/lng/us/tpl/v5
> >
> >avast! Virus Cleaner - free virus & worm removal tool
> >http://www.avast.com/eng/avast_cleaner.html
> >
> >McAfee AVERT Stinger
> >http://vil.nai.com/vil/stinger/
> >
> >NOTE: With the above tools, particularly Avast Virus
> cleaner, be sure to
> >disable your background PC Anti-virus utility.
> >
> >F-Prot for DOS (I don't know if this will work on XP
> systems however)
> >http://www.f-prot.com/products/home_use/dos/
> >http://www.f-prot.com/products/home_use/
> >http://www.claymania.com/f-prot.html
> >
> >If you can use this program, be sure to make certain the
> most recent Updates
> >are obtained for it.
> >http://www.f-secure.com/download-
> purchase/dos_updates.shtml
> >F-Secure Anti-Virus for DOS (F-PROT edition)
> >
> >Update Macro.def to your system to get up-to-date macro
> virus protection.
> >The other Anti-Virus databases, Sign.def and Sign2.def
> are updated weekly.
> >They have definitions for all other kinds of viruses
> except macro-viruses.
> >MACRO.DEF definition file
> >SIGN.DEF definition file
> >SIGN2.DEF definition file
> >
> >On-Line Virus scanners:
> >
> >RAV Antivirus Online Virus Scan
> >http://www.ravantivirus.com/scan/
> >Command on Demand
> >http://www.authentium.com/solutions/cod/index.cfm
> >Freedom on-line virus check
> >http://www.freedom.net/viruscenter/onlineviruscheck.html
> >TrendMicro Housecall (also detects some Trojans)
> >http://housecall.trendmicro.com/
> >BitDefender Scan Online
> >http://www.bitdefender.com/scan/licence.php
> >
> >Kapersky Online Virus Scanner
> >http://www.kaspersky.com/remoteviruschk.html
> >The above scanner works differently from most; it is a
> server based scanner,
> >and will only scan individual files, or directories which
> are limited to 1
> >MB in total size. It will not do a full system scan.
> >
> >Hauri LiveCall Online virus scanning
> >http://www.globalhauri.com/html/products/livecall.html
> >The above is also server based if I remember correctly
> >
> >Panda on-line virus scan
> >http://www.pandasoftware.com/activescan/activescan.asp
> >
> >McAfee FreeScan
> >http://us.mcafee.com/root/mfs/default.asp
> >
> >Symantec Security Check (page offers security and/or
> virus scan)
> >http://snipurl.com/7gz1
> >
> >More general info you should be aware of:
> >The Parasite Fight; Quick Fix Protocol
> >http://www.aumha.org/a/quickfix.htm
> >How to surf the Internet more safely with Internet
> Explorer
> >http://www.infinisource.com/techfiles/surf-safe.html
> >So how did I get infected in the first place?
> >http://boards.cexx.org/viewtopic.php?t=957
> >Rogue/Suspect Anti-Spyware Products & Web Sites
> >http://www.spywarewarrior.com/rogue_anti-spyware.htm
> >
> >Other vulnerability tests:
> >Jason's Toolbox Browser Security Tests
> >http://www.jasons-toolbox.com/BrowserSecurity/
> >Qualys' Free Browser Checkup
> >http://browsercheck.qualys.com/
> >MyNetWatchman - WinPopUP Tester
> >http://www.mynetwatchman.com/winpopuptester.asp
> >
> >Firewall tests: (YMMV :-)
> >Sygate Technologies Stealthscan
> >http://scan.sygatetech.com/prestealthscan.html
> >PortScan from Hackerwatch.org
> >http://www.hackerwatch.org/probe/
> >ShieldsUp ports and security tests
> >http://www.grc.com/x/ne.dll?bh0bkyd2
> >
> >Site which links to various tests
> >Security-Ops
> >http://www.security-ops.tk/
> >
> >How to disable Windows Messenger Service or WinPopup
> >http://www.opentechsupport.net/forums/archive/topic/11211-
> 1.html
> >
> >HTH -
> >-- 
> >
> >LuckyStrike
> >LS@smokedamagedfurniture.youcandriveitawaytoday.com
> >
> >How to make a good newsgroup post:
> >http://www.dts-l.org/goodpost.htm
> >http://home.satx.rr.com/badour/html/post.html
> >-------------------------------------------------
> ><anonymous@discussions.microsoft.com> wrote in message
> >news:02df01c49779$57a75e80$a401280a@phx.gbl...
> >> I am pulling my head out of my hair trying to figure out
> >> how to fix this...
> >>
> >> Every time I have IE open and go to click on a link that
> >> opens a new IE window, I get this error: "Internet
> Explorer
> >> has experienced a problem and needs to close." Then ALL
> >> instances of IE are closed, wiping out all my stuff I'm
> >> doing in the IE windows.
> >>
> >> I have tried everything, from following MS's
> >> recommendations in the troubleshooting section, to
> >> downloading files and patches, to doing a system
> restore.
> >> This problem has been occurring both before and after
> >> downloading SP2. This problem has effectively prevented
> me
> >> from using IE. I use Firefox mostly anyway, but I have
> to
> >> use IE for some things.
> >>
> >> Can anyone help?
> >
> >
> >.
> >

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