Re: Help!
From: mark (mark_at_discussions.microsoft.com)
Date: 09/02/04
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Date: Wed, 1 Sep 2004 17:19:06 -0700
Hi Elizabeth,
thanks for the response. I'm using Windows 98. Well, if I totally screwed up
the operating system...ce la vie. My next idea was to reinstall the OS, so I
was headed there anyway. If I hadn't deleted the explorer file, was there an
easy answer to the problem of an explorer.exe fault?
thanks,
Mark
"Elizabeth Chubbuck" wrote:
> You make no mention of what operating system you are running. If you went
> into DOS and deleted the entire IE folder you have probably corrupted your
> system. You cannot just delete files via DOS and expect to not mess up your
> operating system. Unless you know specifically what you are doing, you
> should always remove an application via Add/Remove Programs, or its own
> Uninstall file if the program has one.
>
> I would now run a reinstall of your Operating system. You do not need to
> reformat your harddrive so that any files that you have saved will remain
> intact but any missing or corrupt files will be replaced. . If you are
> worried about losing files try to back up data onto floppy disks, or cds if
> possible via DOS if thats the only way you can currently access them.
> Many files the operating system shares so if you delete them for Internet
> Explorer you have probably deleted some files the operating system needs but
> it creates an error in explorer.exe. (Explorer.exe is not from Internet
> Explorer, its a system file that displays that which you call a desktop, so
> deleting IE is not going to stop the issue of an explorer.exe crash).
>
> Thanks, sorry this is probably your only option due to the deletion of
> required system files
> --
> Elizabeth Chubbuck [MSFT]
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
> "mark" <mark@discussions.microsoft.com> wrote in message
> news:5A305ADA-DCD7-4540-8617-FED389DFD460@microsoft.com...
> > Hi,
> >
> > I posted this message on 8/30 but haven't gotten any responses. I'm really
> > hoping that someone can help me with this.
> >
> > I am getting an 'invalid page fault' message when I boot up the computer.
> > Once I close that 'invalid page fault' dialog box absolutely NOTHING comes
> > up
> > on the screen, so in effect I can't access anything on the computer.
> >
> > I am able to get in to dos mode using a Norton Works emergency disk. I
> > used
> > Norton and did a full scan which pulled up no viruses. I then went ahead
> > and
> > deleted the entire internet explorer file, hoping that this would solve
> > the
> > problem. But it hasn't. I assume that this is some kind of adware/malware
> > problem. I have Ad-aware on the machine but I'm not sure whether or not
> > that
> > runs in dos mode.
> >
> > The error message is as follows:
> >
> > Explorer caused an invalid page fault in module explorer.exe at
> > 017f:00401f31
> >
> > Registers
> >
> > EAX=00000000 CS=017f EIP=00401f31 EFLGS=00010246
> > EBX=00000001 SS=0187 ESP=00c2feec EBP=00c2fef4
> > ECX=c17b75f0 DS=0187 ESI=00000000 FS=2f0f
> > EDX=00c2fefc ES=0187 EDI=00000000 GS=0000
> >
> > Bytes at CS : EIP :
> >
> > 8b 08 50 ff 11 8b 45 08 50 8b 08 ff 51 08 8b 45
> >
> > Stack Dump:
> >
> > 00401ee0 00c2fefc 00c2ff34 00405cac 00000000
> > 00000000 00000000 0000001 00404436 000000000
> > 0059fcoc 00000001 00000000 00000000 00000000
> > 00000000
> >
> > thanks so much for your help,
> > Mark
> >
>
>
>
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