Re: Help!
From: Elizabeth Chubbuck (elichub_at_online.microsoft.com)
Date: 09/01/04
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Date: Wed, 1 Sep 2004 14:06:07 -0700
You make no mention of what operating system you are running. If you went
into DOS and deleted the entire IE folder you have probably corrupted your
system. You cannot just delete files via DOS and expect to not mess up your
operating system. Unless you know specifically what you are doing, you
should always remove an application via Add/Remove Programs, or its own
Uninstall file if the program has one.
I would now run a reinstall of your Operating system. You do not need to
reformat your harddrive so that any files that you have saved will remain
intact but any missing or corrupt files will be replaced. . If you are
worried about losing files try to back up data onto floppy disks, or cds if
possible via DOS if thats the only way you can currently access them.
Many files the operating system shares so if you delete them for Internet
Explorer you have probably deleted some files the operating system needs but
it creates an error in explorer.exe. (Explorer.exe is not from Internet
Explorer, its a system file that displays that which you call a desktop, so
deleting IE is not going to stop the issue of an explorer.exe crash).
Thanks, sorry this is probably your only option due to the deletion of
required system files
-- Elizabeth Chubbuck [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights. "mark" <mark@discussions.microsoft.com> wrote in message news:5A305ADA-DCD7-4540-8617-FED389DFD460@microsoft.com... > Hi, > > I posted this message on 8/30 but haven't gotten any responses. I'm really > hoping that someone can help me with this. > > I am getting an 'invalid page fault' message when I boot up the computer. > Once I close that 'invalid page fault' dialog box absolutely NOTHING comes > up > on the screen, so in effect I can't access anything on the computer. > > I am able to get in to dos mode using a Norton Works emergency disk. I > used > Norton and did a full scan which pulled up no viruses. I then went ahead > and > deleted the entire internet explorer file, hoping that this would solve > the > problem. But it hasn't. I assume that this is some kind of adware/malware > problem. I have Ad-aware on the machine but I'm not sure whether or not > that > runs in dos mode. > > The error message is as follows: > > Explorer caused an invalid page fault in module explorer.exe at > 017f:00401f31 > > Registers > > EAX=00000000 CS=017f EIP=00401f31 EFLGS=00010246 > EBX=00000001 SS=0187 ESP=00c2feec EBP=00c2fef4 > ECX=c17b75f0 DS=0187 ESI=00000000 FS=2f0f > EDX=00c2fefc ES=0187 EDI=00000000 GS=0000 > > Bytes at CS : EIP : > > 8b 08 50 ff 11 8b 45 08 50 8b 08 ff 51 08 8b 45 > > Stack Dump: > > 00401ee0 00c2fefc 00c2ff34 00405cac 00000000 > 00000000 00000000 0000001 00404436 000000000 > 0059fcoc 00000001 00000000 00000000 00000000 > 00000000 > > thanks so much for your help, > Mark >
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