Re: IE and Windows Explorer hang

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Bill Gerlt (BillGerlt_at_discussions.microsoft.com)
Date: 07/30/04 

Date: Thu, 29 Jul 2004 17:15:02 -0700

Also tried disabling third party browser extensions. Didn't help.

"PA Bear" wrote:

> Check your system for "hijackware":
>
> Help with Hijackware
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/Darnit.htm
>
> CoolWebSearch Chronicles
> http://www.spywareinfo.com/~merijn/cwschronicles.html
>
> Run these tools in the following order with nothing else running in
> background:
>
> 1. CWShredder (fix all found)
>
> 2. Ad-Aware (fix all found)
>
> 3. Spybot (RTFM but generally fix everything in red)
>
> Important: You *must* seek updates for Ad-Aware, Spybot, etc., before each
> and every use, even "right out of the box". But even they can't catch
> everything, 24/7. When all else fails, HijackThis
> (http://www.spywareinfo.com/~merijn/files/HijackThis.exe) is the preferred
> tool to use. It will help you to both identify and remove any
> hijackware/spyware. **Post your files to http://forums.spywareinfo.com/ or
> http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**
>
> [Alternate download pages for many of the above tools may be found at
> http://aumha.org/a/parasite.htm.]
>
> Also:
>
> 1. Download and run Stinger (http://vil.nai.com/vil/stinger/); then...
>
> 2. Update your virus definitions, enable Show Hidden Files
> (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339)
> and then run a full system scan in Safe Mode
> (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406)
> with nothing else running in background. Note the files identified and
> removed then find the corresponding page for the file at your AV maker's
> online support pages (e.g.,
> http://securityresponse.symantec.com/avcenter/venc/data/adware.winfavorites.html)
> and follow all Removal steps.
>
> WinXP Only (WinME similar): If this scan finds anything, create a new
> Restore Point then Disk Cleanup > More options > Delete all but the most
> recent Restore Point.
>
> 3. Check in at Windows Update.
>
> So How Did I Get Infected Anyway?
> http://boards.cexx.org/viewtopic.php?t=957
> --
> HTH - Please Reply to This Thread
>
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE/OE), AH-VSOP
>
> AumHa Forums
> http://forum.aumha.org
>
> What You Should Know About Spyware
> http://www.microsoft.com/mscorp/twc/privacy/spyware.mspx
>
> Bill Gerlt wrote:
> > I have an app where you push a button on a page in IE, it does a
> > SQLServer query, and displays results in an OWC chart. Works fine on
> > several systems running various combinations of Windows, IIS, IE, OWC,
> > etc. On one laptop, the same query will intermittenly hang. When the
> > hang occurs, both IE and Explorer are hung. Task manager shows other
> > processes continue to run. The system isn't dead, just the UI is hung.
> > Not out of memory (1G RAM, 2G pagefile, both about 50% used or less).
> > The laptop is running XP, IE 6, IIS 5.1. Have loaded all patches. Have
> > tried reloading from recovery CD. No luck. Hang only occurs when both
> > IE and the IIS stuff are running on this laptop. Pointing the browser to
> > an identical instance on another system works. Using a browser on
> > another system pointed to IIS on the laptop works. WHen the hang occurs,
> > about all that you can do is power off. Some windows that were open
> > before the hang are partially functional. Can't open anything else up,
> > including popups, dialogs, etc.
> >
> > Laptop has ATI video onboard. Have latest drivers. Turned off video h/w
> > acceleration. Added DevBMP=0 to [display] in system.ini. No luck.
> >
> > By accident, found that if I physically turn off the wireless adapter on
> > the laptop, it breaks the hang and displays the "page cannot be
> > displayed" message. I get control of the system again. If I turn off
> > wireless and used wired connection, hang still occurs and unplugging
> > ethernet cable breaks the hang just like turning off wireless. Hang
> > still occurs if I disable all network adapters.
> >
> > No other real problems on the system. After some of these hangs,
> > shutdown won't complete and I have to power off. Also noticed that at
> > the MS Update site I can download drivers, but it hangs when it gets to
> > the installation. Have to kill the browser session. When that happens,
> > the Properties window for My Computer won't open (nothing happens).
> > Rebooting and repeating several times finally worked.
> >
> > Tried iischagent.exe and got some data, but not sure how to interpret it.
> > Also not sure if I just got data because of the time limit I picked. It
> > did show the same thing as the bottom pane of IE shows when it hangs
> > (trying to display the window with the chart).
> >
> > Have commented out the code that displays the OWC chart, and the hang
> > still occurs. At that point, the page wasn't really doing anything other
> > than getting the results from IIS and dropping them in the bit bucket.
> >
> > Been stuck for days, so any ideas, even weird ones, are appreciated!
> > Thanks.
>
>

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