Re: Cannot access a web page

From: Vicky (vickyjackson_at_softhome.net)
Date: 07/16/04 

Date: Fri, 16 Jul 2004 11:02:54 +0200

I have done as you surggested and here is the resault after inserting
80.160.91.13 www.skype.com in host file and pinging -n 1 www.skype.com
"Pinging www.skype .com (80.190.91.13) with 32 bytes of data. Request timed
out. Ping statistics for 80.160.91.13. Packets sent =1 received=0
lost=1(100% loss)" I didn't insert any blank lines or comments as I was
unsure what you meant. Still no luck accessing skype. By the way my
operating system is Wndows XP Pro
Thanks
Vicky

"Robert Aldwinckle" <robald@techemail.com> wrote in message
news:eSzLeDsaEHA.1732@TK2MSFTNGP09.phx.gbl...
> "Vicky" <vickyjackson@softhome.net> wrote in message
> news:%233%23hb8oaEHA.2016@TK2MSFTNGP09.phx.gbl...
> > Hi Robert
> >
> > I have checked all promptable settings in all zones of security and
tried to
> > access skype again, the only prompt I got was scripts to which I
answered No
> > and it went straight to the MSN search page which said "We cannot find
> > www.skype.com" and gave a few surggestions none of which were related to
> > skype. I no longer get " Page cannot be displayed" and I do not get a
> > partial page or blank page. I have tried other links relating to skype
but I
> > just get the MSN search page with the same message.
>
> Oh. That means we have to step back quite a bit.
> Now we have no proof after all that your DNS or HOSTS is working.
> Before when you got a prompt for scripting I assumed that
> you were entering a complete URL in the Address bar.
> I didn't consider the possibility that you weren't entering the protocol
> prefix with it. Without the protocol prefix the "URL" becomes just data
> to be passed to your AutoSearch if a DNS lookup for it fails.
> That, I suspect is what you are seeing. Unfortunately, the diagnostics
> in IE and in Windows generally are very weak; otherwise you would have
> known that the prompt you were getting was for the MSN site instead
> of for the site you were hoping to reach.
>
> Rather than mess around trying to diagnose why this is happening
> I suggest you modify your HOSTS file to override whatever lookup
> your are getting. I don't know your OS and although you mentioned
> that ping timed out I'm not sure if that means the lookup timed out
> or the ping itself timed out. If the ping had included the IP address
> it would mean that the lookup worked, though it might be too slow for
> IE's liking anyway. That's another reason for overriding the lookup.
>
> Here's how to do that using the output from my nslookup that I gave
> you previously. Insert the following line into your HOSTS file.
>
> 80.160.91.13 www.skype.com
>
>
> I think you should try to avoid inserting blank lines with it but I don't
know
> for sure if that would cause a problem with it. However, it should be
safe
> to insert comment lines if you wish. Comment lines are lines which
> have the # charcter in column 1.
>
> Since I don't know your OS I suggest you reboot after making this
> change. After the reboot test your change by opening a command
> window and entering:
>
> ping -n 1 www.skype.com
>
> Rather than worrying about whether it times out what is important
> is whether the command displays the IP address with it.
>
> If your OS is NTx you could do a better test with telnet.
> In fact with some OS you may be able to do a similar test
> using a tool such as HyperTerminal. Hopefully these won't be needed
> if your HOSTS override works for you.
>
> If the HOSTS override works it indicates that there is a problem which
> your ISP should be made aware of. E.g. they should find out whether
> their DNS is not caching records for that domain or whether there is
> simply a performance problem with their DNS lookup service.
>
>
> Good luck
>
> Robert
> ---
>
>
> > As for software I have MSN messenger and Callserve, a Pc to landline
phone
> > software. My virus software is AVG.
> > src= I only found 5 instances.
> > Further info, my connection is Lan, ie it works by radio masts in and
around
> > the area I live, which is Malaga Spain, I do not have a land line
telephone.
> > I hope I have given you enough info, some of your questions were a bit
too
> > technical but I have answered them as best as I can, not bad for a 60
> > year old.
> >
> > Thanks
> > Vicky
> >
> >
> > "Robert Aldwinckle" <robald@techemail.com> wrote in message
> > news:uHu2sjmaEHA.1840@TK2MSFTNGP11.phx.gbl...
> >> "Vicky" <vickyjackson@softhome.net> wrote in message
> >> news:ufFkYYdaEHA.3996@TK2MSFTNGP12.phx.gbl...
> >> > Have downloaded Macromedia Flash, no luck I have MSN messenger
installed
> > and
> >> > Skype of course, as for ActiveX I am unable to find any files of
that
> > name
> >> > on my computer, Should I download that, if so from where?
> >>
> >> Vicky,
> >>
> >> Please answer my questions and give more detailed descriptions of what
> >> you are doing and what you are seeing. The picture that you are
giving
> > us
> >> of your circumstances is incomplete and so far inconsistent.
> >>
> >> If you went to the Macromedia Flash site you would have seen ActiveX
> >> programming. If you had it disabled or if it was not working that
site
> > has
> >> contingency pages in place which indicate to you clearly their
> > requirements.
> >> So, although you haven't explicitly said so (which would have been
> > helpful)
> >> I will assume that your Macromedia Flash support is now working and is
at
> >> the highest available level. Since that is the same level that I am
at
> > and since
> >> I can use your problem page with that level we have now eliminated the
> > possibility
> >> that the site depends on a particular level of support.
> >>
> >> Let's try again opening http://www.skype.com with all those
Prompts
> > active
> >> (i.e. as instructed in my first reply).
> >>
> >> Please indicate *any* differences that you see in the following.
> >>
> >> I see:
> >> A blank page titled: Skype
> >> A status bar message: Opening page http://www.skype.com/
> >> A prompt: Scripts are usually safe. Do you want to allow scripts to
> > run?
> >>
> >> As I have previously explained I think that for this site it is
relatively
> >> insignificant to allow scripts to run. Therefore I suggest we test
the
> >> all No. case. So click on No.
> >>
> >> Now I see:
> >> - Title and Status bars unchanged
> >> - Top of page: Skype logo, product info on a dull yellow background
> >> - Middle of page: row of links on a dark red bubbly background
> >> - Bottom of page: blank, dull yellow background
> >> - A Prompt: Do you want to allow software such as ActiveX
controls
> > and
> >> plugins to run?
> >>
> >> Again, for this test we don't care to see the ActiveX component. Click
> > No.
> >>
> >> Now the rest of the page fills in at the bottom and the links all
appear
> >> to be usable. For example, you can click on Help and go to that
other
> >> page whose link I provided you with but which you didn't indicate
whether
> >> you used. ;o
> >>
> >>
> >> These were your previous results
> >> >>> I then changed the promptable security settings
> >> >>> and the only one that popped up was scripts,
> >>
> >> but you didn't give any more explanation of what you did or what you
saw.
> >> Notice that from that poor description alone we can't even really
assume
> >> that you even did anything with the prompt, which of course would
explain
> >> why you would be seeing only a blank page at that point.
> >>
> >> Further I asked whether you thought you might have any software which
> >> might be changing the HTML of that page (which would be one possible
> >> explanation for why you might be seeing a blank page still after
replying
> >> to that prompt.) If you don't know tell us what you are running so
that
> >> someone who does know can tell. I believe that Norton Internet
Security
> >> is one product which would interfere this way but I don't know anything
> >> more about it. (Well, I know it uses the less pejorative term
"blocking"
> >> for its interference. <g>)
> >>
> >> I do have two more suggestions if you still see a blank page after
> > replying
> >> to the first prompt. Press Ctrl-F5 and reply to the prompt again.
> >> (I'm assuming you are only seeing one prompt as per your first
> > description.)
> >> Then assuming you see Done in the Status bar use View, Source
> >> (e.g. press Alt-V,c) to see what you should be seeing. In the
Notepad
> >> window which will open use its Find tool to count the number of
instances
> >> of src= in the source. (E.g. press F3, enter src= in the Find
> > input box
> >> press Enter and keep pressing Enter until the Find fails. Increase
your
> >> count each time you are able to press Enter successfully.) FWIW my
> >> count when I do that is 22.
> >>
> >> Details Vicky, please! Remember, your words have to substitute for
> >> what our eyes might need to notice to understand your problem.
> >>
> >>
> >> Good luck
> >>
> >> Robert
> >> ---
> >>
> >>
> >> > Im most appreciative of all the time and help you have all given to
> > this
> >> > problem of mine
> >> > Thank you
> >> >
> >> > Vicky
> >> >
> >> > "Robert Aldwinckle" <robald@techemail.com> wrote in message
> >> > news:uvZu5MUaEHA.712@TK2MSFTNGP11.phx.gbl...
> >> >> "Vicky" <vickyjackson@softhome.net> wrote in message
> >> >> news:eY0%230KPaEHA.2812@TK2MSFTNGP11.phx.gbl...
> >> >> > Hi
> >> >> >
> >> >> > I tried logging on as a different user no luck. I then changed the
> >> >> > promptable security settings and the only one that popped up was
> >> > scripts,
> >> >> > Still unable to access skype, reset them to default level, no luck
> > Last
> >> >> > night I tried pinging the website resault "request timed out, sent
4
> >> >> > received 0 lost 4 (100% loss)" Does that tell you anything?
> >> >>
> >> >> Yes. I think it is telling us that you do not have a DNS or HOSTS
> >> >> problem which was one possible explanation for your first
description.
> >> >> The only useful thing these days which ping does for us in many
cases
> >> >> is show us the IP address of the destination site to know that
your
> > DNS
> >> >> is doing the lookup properly. Users with NTx could get better
> >> > information
> >> >> by using their nslookup command. FWIW here is the result of
mine:
> >> >>
> >> >> <example>
> >> >> Non-authoritative answer:
> >> >> Name: www.skype.com
> >> >> Address: 80.160.91.13
> >> >> </example>
> >> >>
> >> >>
> >> >> Do you have any other software which would be inhibiting ActiveX
> >> >> applications by actually changing the HTML? Here's what I see:
> >> >> 1. Prompt: Scripting is usually safe... on a blank screen
> >> >> 2. Top part of Skype Home page containing common menu code.
> >> >> 3. Prompt: Do you want to allow...ActiveX controls...
> >> >>
> >> >> It looks to me that the only things you would lose by replying No
> >> >> to both prompts is a rollover effect in the menu and display of a
> >> >> Flash demo.
> >> >>
> >> >> However, let's try a different page on the same site which doesn't
use
> >> >> the Flash feature.
> >> >>
> >> >> < http://www.skype.com/help.html >
> >> >>
> >> >> Again, you will see a prompt for Scripting which you can allow or
deny
> >> >> before you actually see anything render. As far as I can see it is
> > the
> >> >> same menu and rollovers which would be the only thing affected by
> >> >> denying the prompt.
> >> >>
> >> >> Also if you want to get your Flash support working
> >> >> see what happens if you go here:
> >> >>
> >> >> < http://www.macromedia.com/help/en_us/flash_app_requirements.html >
> >> >>
> >> >>
> >> >> HTH
> >> >>
> >> >> Robert
> >> >> ---
> >> >>
> >> >>
> >> >> > Regards
> >> >> > Vicky
> >> >> > "Robert Aldwinckle" <robald@techemail.com> wrote in message
> >> >> > news:OYuJvoJaEHA.2972@TK2MSFTNGP12.phx.gbl...
> >> >> >> "Vicky" <vickyjackson@softhome.net> wrote in message
> >> >> >> news:OLRLdO$ZEHA.3420@TK2MSFTNGP12.phx.gbl...
> >> >> >> > Hi Don
> >> >> >> > Thanks for replying.I have tried everything in your reply but
no
> >> > luck. I
> >> >> >> > still cannot access the skype website. In the HOSTS file skype
> > does
> >> > not
> >> >> >> > show. Any further ideas?
> >> >> >>
> >> >> >> That site requires Shockwave Flash.
> >> >> >> Try changing all your promptable security settings to Prompt
> >> >> >> then retry and answer No to each prompt. Assuming you initially
> > had
> >> >> >> default security settings you can restore them after testing by
> >> > clicking
> >> >> >> on the Default Level button (greys the Default Level button
> > indicating
> >> >> >> no customization is in effect.)
> >> >> >>
> >> >> >> If you need more help tell us which prompts you got and
> >> >> >> what your observations were.
> >> >> >>
> >> >> >>
> >> >> >> Good luck
> >> >> >>
> >> >> >> Robert Aldwinckle
> >> >> >> ---
> >> >>
> >> >> ...
> >> >>
> >> >>
> >> >
> >> >
> >>
> >>
> >
> >
>
>

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