Re: Repair IE 6.0 in XP?
From: Jim Byrd (jrbyrd_at_spamlessadelphia.net)
Date: 06/16/04
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Date: Tue, 15 Jun 2004 22:55:29 -0700
Hi Moe - See these two approaches first and see if one of them fixes it:
The Software You Are Installing Has Not Passed Windows Logo Testing...
http://support.microsoft.com/?kbid=828031
You Cannot Install Some Updates or Programs
http://support.microsoft.com/?id=822798
Then re: Safe mode install - do the re-install in Safe mode using the
IE6Setup.exe in %SystemRoot%\Windows Update Setup Files if that folder
exists, since it will contain all of the necessary files, and you won't need
to go to the net. If not, you won't be able to use the Safe mode approach,
and you'll need to go to Fix #3.
-- Please respond in the same thread. Regards, Jim Byrd, MS-MVP In news:191FF387-816F-4071-83F2-97AAFB3DEB84@microsoft.com, xumoe <xumoe@discussions.microsoft.com> typed: > Jim, > What about the message about IE 6 not Logo Tested? > Also, when in SAFE mode, what services are requuired? It appears I need to be > connected to the internet for setup to get "needed" files. > >> Hi Moe - Sorry, I picked up the wrong URL. Try the fix here first: >> http://support.microsoft.com/default.aspx?scid=kb;en-us;312444&Product=ie >> >> >> Then, if that didn't work, there are three additional things you might want >> to check: >> >> Fix # 1: Try running ie6setup in Safe Mode. This was suggested by >> Microsoft Support to one correspondent and worked for him after he had tried >> the fixes described below. If it doesn't for you then try the following. >> >> Fix # 2: First, make sure in Windows Explorer/Tools/FolderOptions/View >> that you show hidden and system files and show extensions. >> >> Look in your c:\windows\inf folder and see if you find any files named >> oemxx.inf which have a length of 0 (zero), where the xx can be any number. >> There could be potentially many thousands. If you do, you need to erase >> these. To do this, first select the c:\windows\inf folder, then hit Search. >> In the Search pane on the left, enter oem*.inf and down at the bottom click >> Size and At Most and 1 (one). Then do Search. When it finishes, you should >> have all of the zero length oemxx.inf files listed in the right pane along >> with possibly some of size 1K. Do CNTL A to select all of them. Now hold >> down CNTL while you click on (de-select) all of those at the top that are >> 1K, so the only the 0K size files are left selected. Now hold down SHIFT >> and click DELETE to delete the zero length oemxx.inf files without sending >> them to the Recycle Bin. It will take some time if you've a lot of these >> files, so be patient. You'll know when it's done. Symantec's System >> Doctor is the usual culprit, but other programs can also cause this if >> they're running when you do an install, particularly an install of system >> software, so be sure to disable any such whenever you do an install. >> >> Now for both Fix#2 and Fix#3, if your file system is FAT32 then re-start >> your computer into DOS using a boot floppy if necessary and run Scandisk C:, >> fixing any errors. If you're NTFS, then schedule chkdsk and re-boot. If >> you're not NT or Win2k, also run Scanreg /fix. Re-boot to Windows Safe mode >> and defrag your computer (which will also probably take a little time), and >> try your install again from Safe mode.. If it works, fine. >> >> Fix # 3: If not, or if you didn't have such zero length oemxx.inf type >> files to start with, try the following. Find the c:\program files\internet >> explorer\uninstall information folder (It may be named something slightly >> different depending on your operating system, for example, just Uninstall in >> WinME.) It probably will be hidden, and you will have to un-hid it. Right >> click on the folder, select properties, then un-tick the Hidden attribute. >> (If you don't have this folder, then create an empty one named: c:\program >> files\internet explorer\uninstall information - now try your install again >> in Safe mode, re-selecting all components, even those already bolded. See >> below.) >> >> Now create a new empty folder and call it something like "IE Delete Backup". >> Move the contents of the \uninstall information folder to the new folder you >> created. (Just the contents - leave the old folder there.) Now try the >> install again from the start in Safe mode, re-selecting all components, even >> those already bolded, that you want using the Advanced option, and see if >> this works. It has in many, many cases, but not all. If it doesn't, you >> can just restore the files you saved in "IE Delete Backup". Let us know how >> you make out, so that if this doesn't help, perhaps someone else can suggest >> something else for you. >> >> >> -- >> Please respond in the same thread. >> Regards, Jim Byrd, MS-MVP >> >> >> >> In news:7B6C06A0-DD9A-49BD-B8BA-532E64080459@microsoft.com, >> xumoe <xumoe@discussions.microsoft.com> typed: >>> No luck...the article is for "ME", XP has no "Load Static VxDs" check box. >>> I tried "Diagnostic" setting, Applied, Restarted. Kept getting mesaage >> for >>> Sysconfig when restarting. I tried IE Setup, it failed with same old >> mesg. I >>> then reran msconfig selecting "Normal", Applied, Restarted OK. I tried >> IE >>> Setup, it started...but then I got the infamous message, "The software you >> are >>> installing has not passed Windows Logo testing to verify its >> compatibility with >>> Windows XP. The software will not be installed." Sure enough it >> wasn't. What >>> do you think? >>> >>>> No Moe - Try this first: >>>> http://support.microsoft.com/default.aspx?scid=kb;en-us;309314&Product=ie >>>> >>>> -- >>>> Please respond in the same thread. >>>> Regards, Jim Byrd, MS-MVP >>>> >>>> >>>> >>>> In news:F775DBDF-3734-426F-A892-9826E56FD687@microsoft.com, >>>> xumoe <xumoe@discussions.microsoft.com> typed: >>>>> Jim, Thank you so much for the info you have provided. I'm starting to go to >>>>> work now. Unfortunately, after I downloaded IE 6 SP1, I tried to install and >>>>> got >>>>> an error message as follows: "A previous installation has pending work >>>> requiring >>>>> a reboot. You need to restart your computer to complete that installation >>>>> before >>>>> running Internet Explorer Setup. Setup will now close." I click OK; it >>>> closes. >>>>> Then I reboot and try again. It fails with the same message.... >>>>> >>>>> In looking back at my notes from May 8, 2004, I see and I remember >>>> downloading >>>>> and trying to install IE6 SP1 and getting a messagfe about "not passing >>>> Logo >>>>> Testing..." IE6 SP1 did not fully install. But, since then, I have >>>> reinstalled >>>>> XP, and applied all the Automatic Updates. >>>>> >>>>> I'm thiniking that I should reinstall XP again, and then do all that you >>>>> suggested. Do you agree. Or do you have another suggestion? >>>>> >>>>> Thanks. >>>>> >>>>>> Hi Moe - You need to download and install SP1 for IE6, then add any >>>> rollup >>>>>> "hotfixes" identified by Windows Update. >>>>>> >>>> >> http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.mspx >>>>>> >>>>>> You can check as to your OS version by running Start|Run enter >>>> msinfo32 >>>>>> System Summary, Version will show you whether you have XPHE SP1 >>>> installed. >>>>>> >>>>>> >>>>>> Then I would suggest that you do the following: >>>>>> >>>>>> There is substantial possibility of malware. You might want go to this >>>> page >>>>>> at Jim Eshelman's site, here: http://aumha.org/a/noads.htm or here: >>>>>> http://inetexplorer.mvps.org/parasite.htm and wait a little bit (be >>>>>> patient), while an analysis of a number of possible parasites on your >>>>>> machine will be made to help you identify and remove them. NOTE: You >>>> will >>>>>> need to disable Ad Blocking in Zone Alarm 3.x, if present or any other >> Ad >>>>>> Blocking software which interferes with Java Scripting for this scan to >>>>>> work. You should get a message between the two lines of **** giving >> the >>>>>> results of the scan. >>>>>> >>>>>> Run CWShredder, then AdAware, SpyBot, and HijackThis, below, in that >>>> order). >>>>>> Do the following: >>>>>> >>>>>> >>>>>> >>>>>> Before you try to remove spyware using any of the programs below, >>>> download a >>>>>> copy of LSPFIX from any of the following sites: >>>>>> >>>>>> http://www.cexx.org/lspfix.htm >>>>>> http://www.spychecker.com/program/winsockxpfix.html (if your OS is Win2K or >>>>>> XP) >>>>>> >>>>>> >>>>>> The process of removing certain malware may kill your internet >>>> connection. >>>>>> If this should occur, this program, LSPFIX, will enable you to regain >>>> your >>>>>> connection. >>>>>> >>>>>> >>>>>> >>>>>> Download, UPDATE before running, and run: >>>>>> http://209.133.47.200/~merijn/files/CWShredder.exe to remove the >>>> parasite. >>>>>> Be sure to close all instances of IE and OE. You may also get it here >>>> if >>>>>> that link is blocked: >>>> http://www.zerosrealm.com/downloads/CWShredder.zip >>>>>> >>>>>> BE SURE that you get v.158 or later! >>>>>> >>>>>> You will need to show Hidden files first and then at the end clear the >>>>>> malware garbage from your System Restore backups after you've cleaned >> up. >>>>>> It's best to perform CWShredder (and most other malware fixers too) >> from >>>>>> Safe mode and then reboot. AFTER cleaning things up, then you can >> disable >>>>>> and then re-enable System Restore. See ******** below. >>>>>> >>>>>> The following links give instructions on how to do these various >>>> functions: >>>>>> >>>>>> >>>>>> HOW TO Restart in Safe Mode >>>>>> >>>> >> <http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406> >>>>>> >>>>>> HOW TO Enable Hidden Files >>>>>> >>>> >> <http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339> >>>>>> >>>>>> HOW TO Disable/Flush System Restore (do this at the end AFTER cleaning >>>> or >>>>>> use the suggested procedure for XP at the ******'s) >>>>>> >>>> >> <http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001111912274039> >>>>>> (WinXP) >>>>>> >>>> >> <http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001012513122239> >>>>>> (WinME) >>>>>> >>>>>> >>>>>> >>>>>> Then download and run: >>>>>> http://www.kellys-korner-xp.com/regs_edits/iegentabs.reg to restore >> your >>>>>> tabs and remove any restrictions that the parasite has put in place. >>>>>> >>>>>> Now download and run: >>>>>> http://www.kellys-korner-xp.com/regs_edits/RestoreSearch2.REG to >> restore >>>>>> your search functions if they've been affected (as they probably will >>>> have >>>>>> been). >>>>>> >>>>>> >>>>>> Be sure that you also download and install hotfix Q816093, here: >>>>>> >>>>>> http://support.microsoft.com/?kbid=816093 >>>>>> >>>>>> which blocks the exploit upon which this parasite family depends. >>>>>> >>>>>> >>>>>> >>>>>> However, this also indicates that you may have acquired some other >>>> malware >>>>>> along the way. If you go to this page at Jim Eshelman's site, here: >>>>>> http://aumha.org/a/noads.htm and wait a little bit (be patient), an >>>> analysis >>>>>> of a number of possible parasites on your machine will be made to help >>>> you >>>>>> identify and remove them. NOTE: You will need to disable Ad Blocking in >>>> Zone >>>>>> Alarm 3.x, if present or any other Ad Blocking software which >> interferes >>>>>> with Java Scripting for this scan to work. You should get a message >>>> between >>>>>> the two lines of **** giving the results of the scan. >>>>>> >>>>>> Get Ad-Aware 6.0, Build 181 or later, here: >>>>>> http://www.lavasoftusa.com/support/download/. UPDATE and run this >>>> regularly >>>>>> to get rid of most "spyware/hijackware" on your machine. If it has to >>>> fix >>>>>> things, be sure to re-boot and rerun AdAware again and repeat this >> cycle >>>>>> until you get a clean scan. The reason is that it may have to remove >>>>>> things which are currently "in use" before it can then clean up others. >>>>>> >>>>>> Another excellent program for this purpose is SpyBot Search and Destroy >>>>>> available here: http://security.kolla.de/ SpyBot Support Forum here: >>>>>> http://www.net-integration.net/cgi-bin/forums/ikonboard.cgi. I >>>> recommend >>>>>> using both normally. After UPDATING and fixing things with SpyBot S&D, >>>> be >>>>>> sure to re-boot and rerun SpyBot again and repeat this cycle until you >>>> get a >>>>>> clean "no red" scan. The reason is that SpyBot sometimes has to remove >>>>>> things which are currently "in use" before it can then clean up others. >>>>>> >>>>>> Note that sometimes you need to make a judgement call about what these >>>>>> programs report as spyware. See here, for example: >>>>>> http://www.imilly.com/alexa.htm >>>>>> >>>>>> Both of these programs should normally be UPDATED and run after doing >> any >>>>>> other fix such as CWShredder and, as a minimum, normally at least once >> a >>>>>> week. >>>>>> >>>>>> >>>>>> >>>>>> If they don't fix it then start here: >>>>>> >>>>>> Download HijackThis, free, here: >>>>>> http://209.133.47.200/~merijn/files/HijackThis.exe (Always download a >>>> new >>>>>> fresh copy of HijackThis [and CWShredder also] - It's UPDATED >>>> frequently.) >>>>>> You may also get it here if that link is blocked: >>>>>> >>>> >> http://www.majorgeeks.com/downloadget.php?id=3155&file=3&evp=3304750663b552982a8baee6434cfc13 >>>>>> >>>>>> In Windows Explorer, click on Tools|Folder Options|View and check "Show >>>>>> hidden files and folders" and uncheck "Hide protected operating >> system >>>>>> files". (You may want to restore these when you're all finished with >>>>>> HijackThis.) >>>>>> >>>>>> Unzip the downloaded HijackThis to any convenient folder, start it then >>>>>> press Scan. Click on SaveLog when it's finished which will create >>>>>> hijackthis.log. Now click the Config button, then Misc Tools and click >> on >>>>>> Generate StartupList.log which will create Startuplist.txt >>>>>> >>>>>> Then go to one of the following forums: >>>>>> >>>>>> Spyware and Hijackware Removal Support, here: >>>>>> http://216.180.233.162/~swicom/forums/ >>>>>> >>>>>> or Net-Integration here: >>>>>> >>>> >> http://www.net-integration.net/cgi-bin/forum/ikonboard.cgi?s=d3c2c886d536d57b5f65b6e40c55365e;act=ST;f=27;t=6949 >>>>>> >>>>>> or Tom Coyote here: http://forums.tomcoyote.org/index.php?act=idx >>>>>> >>>>>> Sign in, then copy and paste both files into a message asking for >>>>>> assistance, Someone will answer with detailed instructions for the >>>> removal >>>>>> of your parasite(s). >>>>>> >>>>>> >>>>>> ******* >>>>>> ONLY IF you've successfully eliminated the malware, you can now make a >>>> new, >>>>>> clean Restore Point and delete any previously saved (possibly infected) >>>>>> ones. The following suggested approach is courtesy of Gary Woodruff: For XP >>>>>> you can run a Disk Cleanup cycle and then look in the More Options tab. >>>> The >>>>>> System Restore option removes all but the latest Restore Point. If >> there >>>>>> hasn't been one made since the system was cleaned you should manually >>>> create >>>>>> one before dumping the old possibly infected ones. >>>>>> ******* >>>>>> >>>>>> >>>>>> Once you get this cleaned up, you might want to consider installing the >>>>>> SpywareBlaster and SpywareGuard here to help prevent this kind of thing >>>> from >>>>>> happening in the future: >>>>>> >>>>>> http://www.javacoolsoftware.com/spywareblaster.html (Prevents malware >>>> Active >>>>>> X installs) (BTW, SpyWare Blaster is not memory resident ... no CPU or >>>>>> memory load - but keep it UPDATED) The latest version as of this >> writing >>>>>> will prevent installation or prevent the malware from running if it is >>>>>> already installed, and it provides information and fixit-links for a >>>> variety >>>>>> of parasites. >>>>>> >>>>>> http://www.javacoolsoftware.com/spywareguard.html (Monitors for attempts to >>>>>> install malware) Keep it UPDATED. Both Very Highly Recommended >>>>>> >>>>>> >>>>>> Finally, go to Windows Update and ensure that ALL Critical updates are >>>>>> installed. >>>>>> >>>>>> >>>>>> -- >>>>>> Please respond in the same thread. >>>>>> Regards, Jim Byrd, MS-MVP >>>>>> >>>>>> >>>>>> >>>>>> In news:82A75CF0-9239-48B3-AB82-7FE1413661CC@microsoft.com, >>>>>> xumoe <xumoe@discussions.microsoft.com> typed: >>>>>>> About IE says, IE 6.0.2600.xpcInt-qfe.021108-2107. Update Version >>>> Q37009, >>>>>>> Q32894. I've nerver specifically installed XP SP1. I've been assuming I'm >>>>>>> at >>>>>>> SP1 level just because of all the Hot fixes in the Add/Remove Programs >>>>>> list that >>>>>>> refer to SP1. All updates I've installed are from the Auto Update >>>>>> functionality >>>>>>> of XP. I belive I installed all that have been sent. >>>>>>> >>>>>>>> Hi Moe - I'm more than a little confused about what you have installed and >>>>>>>> what you've done. Do you have Win XP HE, SP1 installed w/ ALL >> current >>>>>>>> updates from Windows Update? A number of the Q's you cite are >> installed as >>>>>>>> part of Windows XP SP1. Do you have IE6 SP1 installed? (In IE6 click on >>>>>>>> Help|About Internet Explorer and note what it says next to Update >>>>>> Versions: >>>>>>>> It should be something like ;SP1; Q832894; Q330994; Q831167 if SP1 >>>>>>>> and the latest "rollups" are installed.) >>>>>>>> -- >>>>>>>> Please respond in the same thread. >>>>>>>> Regards, Jim Byrd, MS-MVP >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> In news:9E1DF5FE-6248-42AD-8AAF-AA428BCE37DB@microsoft.com, >>>>>>>> xumoe <xumoe@discussions.microsoft.com> typed: >>>>>>>>> Jim, I downloaded and ran qfecheck. It listed seveal hotfixes that >>>>>>>> "should be >>>>>>>>> reinstalled, such as, Q308677, Q312370, Q312484, Q314147, and others. >>>>>>>>> How do I >>>>>>>>> get them and apply them? When I check the MS Download Site, my search >>>>>>>>> yields no >>>>>>>>> results. >>>>>>>>> >>>>>>>>> FYI. I'm on XP Home Edition 5.1.2600 from Gateway. To fix my >> original IE >>>>>>>>> problem, I reinstalled XP from the 2 year old System Disk and applied >>>>>>>>> all MS >>>>>>>>> updates that I was notified about. IE 6.0 continues to fail. I've >> run >>>>>>>>> spybot. >>>>>>>>> I have maintained Norton AV for over 2 years, MS Automatic Updates. I >>>>>>>>> connect to 2 VPN's without problems. Is it possible the "explorer" >>>>>>>>> program is >> not >>>>>>>>> corrupt, >>>>>>>>> that I just have some settings wrong? When I use Netscape Navigator, >>>>>>>>> everything >>>>>>>>> seems to work fine. The articles I referred to prompting me to >>>> reinstall XP >>>>>>>>> are >>>>>>>>> MSKN 318378, 315341. The one thing that was good about the >> reinstall is it >>>>>>>>> fixed >>>>>>>>> my corrupted WMI. I threw all this in, just in case you know of users >>>>>>>>> with >>>>>>>>> similar problems. Is it reasonable for me to try to install stall XP >>>>>>>>> from an >>>>>>>>> OEM >>>>>>>>> system disk that comes with a laptop I just purchased for my son? >>>>>>>>> >>>>>>>>>> Hi PLC - There is no direct Repair function for IE6 in XP. Here are some >>>>>>>>>> alternatives: >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> 1. With XP you need to go to Start|Run and type "sfc /scannow" >>>> (without the >>>>>>>>>> quotes and notice the space between the c and the /.) Have your XP >> CD >>>>>>>>>> handy >>>>>>>>>> and be prepared to go get a cup of coffee - it takes a while. This >>>> will do >>>>>>>>>> the same thing as Repair IE6 for XP but a lot more, that is find any >>>>>>>>>> corrupt >>>>>>>>>> system files and replace them. It does not, however, re-register >> the >>>>>>>>>> various software components (except possibly the ones it replaces?) >>>>>>>> AFAIK. >>>>>>>>>> >>>>>>>>>> Be aware that under certain circumstances (Win2k before SP4 - see >>>> mskb >>>>>>>>>> 814510, >>>> http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q814510) sfc >>>>>>>>>> can erroneously overwrite (restore over) previously installed files >>>>>> from >>>>>>>>>> certain "hotfixes" which will then need to be re-installed. To check for >>>>>>>>>> this, after running sfc, open a Cmd window and enter "qfecheck /v >>>>>> /l:c:\" >>>>>>>>>> (without the quotes). If you don't have qfecheck installed, it can >>>> be >>>>>>>>>> obtained for XP here: >>>>>>>>>> http://www.microsoft.com/downloads/release.asp?ReleaseID=35468 and >>>> for >>>>>>>>>> Win2k, obtain qfecheck here: >>>>>>>>>> http://www.microsoft.com/downloads/release.asp?ReleaseID=35470 >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> 2. Another alternative that works on Win2k and may or may not work >> on XP >>>>>>>>>> (but probably does - I've heard both stories), for just IE6 repair if you >>>>>>>>>> don't have IE6 listed in Add-Remove Programs, then in Start|Run then >>>>>>>>>> enter >>>>>>>>>> >>>>>>>>>> "rundll32 setupwbv.dll,IE6Maintenance" >>>>>>>>>> >>>>>>>>>> without the quotes, exactly as shown, and select the appropriate >>>> entry. >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> 3. If you find that you need to do a re-install of IE6 then you >> can >>>>>>>>>> consider the following, I can't verify this for XP (I'm Win2k - it >>>>>>>>>> works >>>>>>>>>> there, and I've had good reports from XP users), but you might want >> to give >>>>>>>>>> it a try at your own risk. Again, enter this at Start|Run without >>>> the >>>>>>>>>> quotes and be careful about the spacing: >>>>>>>>>> >>>>>>>>>> "rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 >>>>>>>>>> C:\windows\inf\ie.inf" >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> 4. Lastly, here is a link to a MSKB article about re-installing >>>>>> IE6/OE6: >>>>>>>>>> >>>>>>>>>> How to Reinstall or Repair Internet Explorer and Outlook Express in >>>>>>>> Windows >>>>>>>>>> XP (Q318378) >>>>>>>>>> http://support.microsoft.com/?id=kb;en-us;Q318378 >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> -- >>>>>>>>>> Please respond in the same thread. >>>>>>>>>> Regards, Jim Byrd, MS-MVP >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> In news:1bdeb01c450f8$f47200c0$a001280a@phx.gbl, >>>>>>>>>> plc <anonymous@discussions.microsoft.com> typed: >>>>>>>>>>> How do I repair IE 6.0 when it's not listed in the >>>>>>>>>>> add/remove programs in control panel? OS WinXP.
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