Re: Repair IE 6.0 in XP?

From: xumoe (xumoe_at_discussions.microsoft.com)
Date: 06/16/04 

Date: Tue, 15 Jun 2004 20:48:01 -0700

Jim,
What about the message about IE 6 not Logo Tested?
Also, when in SAFE mode, what services are requuired? It appears I need to be connected to the internet for setup to get "needed" files. 

-- 
old.moe
"Jim Byrd" wrote:
> Hi Moe - Sorry, I picked up the wrong URL.  Try the fix here first:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;312444&Product=ie
> 
> 
> Then, if that didn't work, there are three additional things you might want
> to check:
> 
> Fix # 1:  Try running ie6setup in Safe Mode.  This was suggested by
> Microsoft Support to one correspondent and worked for him after he had tried
> the fixes described below.  If it doesn't for you then try the following.
> 
> Fix # 2:  First, make sure in Windows  Explorer/Tools/FolderOptions/View
> that you show hidden and system files and show extensions.
> 
> Look in your c:\windows\inf folder and see if you find any files named
> oemxx.inf which have a length of 0 (zero), where the xx can be any number.
> There could be potentially many thousands.  If you do, you need to erase
> these.  To do this, first select the c:\windows\inf folder, then hit Search.
> In the Search pane on the left, enter oem*.inf and down at the bottom click
> Size and At Most and 1 (one).  Then do Search.  When it finishes, you should
> have all of the zero length oemxx.inf files listed in the right pane along
> with possibly some of size 1K.  Do CNTL A to select all of them.  Now hold
> down CNTL while you click on (de-select) all of those at the top that are
> 1K, so the only the 0K size files are left selected.  Now hold down SHIFT
> and click DELETE to delete the zero length oemxx.inf files without sending
> them to the Recycle Bin.  It will take some time if you've a lot of these
> files, so be patient.  You'll know when it's done.   Symantec's System
> Doctor is the usual culprit, but other programs can also cause this if
> they're running when you do an install, particularly an install of system
> software, so be sure to disable any such whenever you do an install.
> 
> Now for both Fix#2 and Fix#3, if your file system is FAT32 then re-start
> your computer into DOS using a boot floppy if necessary and run Scandisk C:,
> fixing any errors.  If you're NTFS, then schedule chkdsk and re-boot.  If
> you're not NT or Win2k, also run Scanreg /fix.  Re-boot to Windows Safe mode
> and defrag your computer (which will also probably take a little time), and
> try your install again from Safe mode..  If it works, fine.
> 
> Fix # 3:  If not, or if you didn't have such zero length oemxx.inf type
> files to start with, try the following.  Find the c:\program files\internet
> explorer\uninstall information  folder (It may be named something slightly
> different depending on your operating system, for example, just Uninstall in
> WinME.)  It probably will be hidden, and you will have to un-hid it.  Right
> click on the folder, select properties, then un-tick the Hidden attribute.
> (If you don't have this folder, then create an empty one named:  c:\program
> files\internet explorer\uninstall information -  now try your install again
> in Safe mode, re-selecting all components, even those already bolded.  See
> below.)
> 
> Now create a new empty folder and call it something like "IE Delete Backup".
> Move the contents of the \uninstall information folder to the new folder you
> created.  (Just the contents - leave the old folder there.)   Now try the
> install again from the start in Safe mode, re-selecting all components, even
> those already bolded, that you want using the Advanced option, and see if
> this works.  It has in many, many cases, but not all.  If it doesn't, you
> can just restore the files you saved in "IE Delete Backup".  Let us know how
> you make out, so that if this doesn't help, perhaps someone else can suggest
> something else for you.
> 
> 
> -- 
> Please respond in the same thread.
> Regards, Jim Byrd, MS-MVP
> 
> 
> 
>  In news:7B6C06A0-DD9A-49BD-B8BA-532E64080459@microsoft.com,
> xumoe <xumoe@discussions.microsoft.com> typed:
> > No luck...the article is for "ME", XP has no "Load Static VxDs" check box.
> > I tried "Diagnostic" setting, Applied, Restarted.  Kept getting mesaage
> for
> > Sysconfig when restarting.  I tried IE Setup, it failed with same old
> mesg.  I
> > then reran msconfig selecting "Normal", Applied, Restarted  OK.  I tried
> IE
> > Setup, it started...but then I got the infamous message, "The software you
> are
> > installing has not  passed Windows Logo testing to verify its
> compatibility with
> > Windows XP.    The software will not be installed."  Sure enough it
> wasn't. What
> > do you think?
> >
> >> No Moe - Try this first:
> >> http://support.microsoft.com/default.aspx?scid=kb;en-us;309314&Product=ie
> >>
> >> --
> >> Please respond in the same thread.
> >> Regards, Jim Byrd, MS-MVP
> >>
> >>
> >>
> >>  In news:F775DBDF-3734-426F-A892-9826E56FD687@microsoft.com,
> >> xumoe <xumoe@discussions.microsoft.com> typed:
> >>> Jim, Thank you so much for the info you have provided.  I'm starting to
> go
> >> to
> >>> work now.  Unfortunately, after I downloaded IE 6 SP1, I tried to
> install
> >> and got
> >>> an error  message as follows: "A previous installation has pending work
> >> requiring
> >>> a reboot.  You need to restart your computer to complete that
> installation
> >> before
> >>> running Internet Explorer Setup.  Setup will now close."  I click OK; it
> >> closes.
> >>> Then I reboot and try again. It fails with the same message....
> >>>
> >>> In looking back at my notes from May 8, 2004, I see and I remember
> >> downloading
> >>> and trying to install IE6 SP1 and getting a messagfe about "not passing
> >> Logo
> >>> Testing..."  IE6 SP1 did not fully install.  But, since then, I have
> >> reinstalled
> >>> XP, and applied all the Automatic Updates.
> >>>
> >>> I'm thiniking that I should reinstall XP again, and then do all that you
> >>> suggested.  Do you agree.  Or  do you have another suggestion?
> >>>
> >>> Thanks.
> >>>
> >>>> Hi Moe - You need to download and install SP1 for IE6, then add any
> >> rollup
> >>>> "hotfixes" identified by Windows Update.
> >>>>
> >>
> http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.mspx
> >>>>
> >>>> You can check as to your OS version by running    Start|Run  enter
> >> msinfo32
> >>>> System Summary, Version will show you whether you have XPHE  SP1
> >> installed.
> >>>>
> >>>>
> >>>> Then I would suggest that you do the following:
> >>>>
> >>>> There is substantial possibility of malware.  You might want go to this
> >> page
> >>>> at Jim Eshelman's site, here:  http://aumha.org/a/noads.htm or here:
> >>>> http://inetexplorer.mvps.org/parasite.htm and wait a little bit (be
> >>>> patient), while an analysis of a number of possible parasites on your
> >>>> machine will be made to help you identify and remove them.  NOTE:  You
> >> will
> >>>> need to disable Ad Blocking in Zone Alarm 3.x, if present or any other
> Ad
> >>>> Blocking software which interferes with Java Scripting for this scan to
> >>>> work.  You should get a message between the two lines of **** giving
> the
> >>>> results of the scan.
> >>>>
> >>>> Run CWShredder, then AdAware, SpyBot, and HijackThis, below, in that
> >> order).
> >>>> Do the following:
> >>>>
> >>>>
> >>>>
> >>>> Before you try to remove spyware using any of the programs below,
> >> download a
> >>>> copy of LSPFIX from any of the following sites:
> >>>>
> >>>> http://www.cexx.org/lspfix.htm
> >>>> http://www.spychecker.com/program/winsockxpfix.html (if your OS is
> Win2K
> >> or
> >>>> XP)
> >>>>
> >>>>
> >>>> The process of removing certain malware may kill your internet
> >> connection.
> >>>> If this should occur, this program, LSPFIX, will enable you to regain
> >> your
> >>>> connection.
> >>>>
> >>>>
> >>>>
> >>>> Download, UPDATE before running, and run:
> >>>> http://209.133.47.200/~merijn/files/CWShredder.exe to remove the
> >> parasite.
> >>>> Be sure to close all instances of IE and OE.   You may also get it here
> >> if
> >>>> that link is blocked:
> >> http://www.zerosrealm.com/downloads/CWShredder.zip
> >>>>
> >>>> BE SURE that you get v.158 or later!
> >>>>
> >>>> You will need to show Hidden files first and then at the end clear the
> >>>> malware garbage from your System Restore backups after you've cleaned
> up.
> >>>> It's best to perform CWShredder (and most other malware fixers too)
> from
> >>>> Safe mode and then reboot. AFTER cleaning things up, then you can
> disable
> >>>> and then re-enable System Restore.  See ******** below.
> >>>>
> >>>> The following links give instructions on how to do these various
> >> functions:
> >>>>
> >>>>
> >>>> HOW TO Restart in Safe Mode
> >>>>
> >>
> <http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406>
> >>>>
> >>>> HOW TO Enable Hidden Files
> >>>>
> >>
> <http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339>
> >>>>
> >>>> HOW TO Disable/Flush System Restore  (do this at the end AFTER cleaning
> >> or
> >>>> use the suggested procedure for XP at the ******'s)
> >>>>
> >>
> <http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001111912274039>
> >>>> (WinXP)
> >>>>
> >>
> <http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001012513122239>
> >>>> (WinME)
> >>>>
> >>>>
> >>>>
> >>>> Then download and run:
> >>>> http://www.kellys-korner-xp.com/regs_edits/iegentabs.reg to restore
> your
> >>>> tabs and remove any restrictions that the parasite has put in place.
> >>>>
> >>>> Now download and run:
> >>>> http://www.kellys-korner-xp.com/regs_edits/RestoreSearch2.REG to
> restore
> >>>> your search functions if they've been affected (as they probably will
> >> have
> >>>> been).
> >>>>
> >>>>
> >>>> Be sure that you also download and install hotfix Q816093, here:
> >>>>
> >>>> http://support.microsoft.com/?kbid=816093
> >>>>
> >>>> which blocks the exploit upon which this parasite family depends.
> >>>>
> >>>>
> >>>>
> >>>> However, this also indicates that you may have acquired some other
> >> malware
> >>>> along the way. If you go to this page at Jim Eshelman's site, here:
> >>>> http://aumha.org/a/noads.htm and wait a little bit (be patient), an
> >> analysis
> >>>> of a number of possible parasites on your machine will be made to help
> >> you
> >>>> identify and remove them. NOTE: You will need to disable Ad Blocking in
> >> Zone
> >>>> Alarm 3.x, if present or any other Ad Blocking software which
> interferes
> >>>> with Java Scripting for this scan to work. You should get a message
> >> between
> >>>> the two lines of **** giving the results of the scan.
> >>>>
> >>>> Get Ad-Aware 6.0, Build 181 or later, here:
> >>>> http://www.lavasoftusa.com/support/download/.  UPDATE and run this
> >> regularly
> >>>> to get rid of most "spyware/hijackware" on your machine.   If it has to
> >> fix
> >>>> things, be sure to re-boot and rerun AdAware again and repeat this
> cycle
> >>>> until you get a clean  scan.  The reason is that it may have to remove
> >>>> things which are currently "in use" before it can then clean up others.
> >>>>
> >>>> Another excellent program for this purpose is SpyBot Search and Destroy
> >>>> available here:  http://security.kolla.de/  SpyBot Support Forum here:
> >>>> http://www.net-integration.net/cgi-bin/forums/ikonboard.cgi.   I
> >> recommend
> >>>> using both normally.  After UPDATING and fixing things with SpyBot S&D,
> >> be
> >>>> sure to re-boot and rerun SpyBot again and repeat this cycle until you
> >> get a
> >>>> clean "no red" scan.  The reason is that SpyBot sometimes has to remove
> >>>> things which are currently "in use" before it can then clean up others.
> >>>>
> >>>> Note that sometimes you need to make a judgement call about what these
> >>>> programs report as spyware. See here, for example:
> >>>> http://www.imilly.com/alexa.htm
> >>>>
> >>>> Both of these programs should normally be UPDATED and run after doing
> any
> >>>> other fix such as CWShredder and, as a minimum, normally at least once
> a
> >>>> week.
> >>>>
> >>>>
> >>>>
> >>>> If they don't fix it then start here:
> >>>>
> >>>> Download HijackThis, free, here:
> >>>> http://209.133.47.200/~merijn/files/HijackThis.exe  (Always download a
> >> new
> >>>> fresh copy of HijackThis [and CWShredder also] - It's UPDATED
> >> frequently.)
> >>>> You may also get it here if that link is blocked:
> >>>>
> >>
> http://www.majorgeeks.com/downloadget.php?id=3155&file=3&evp=3304750663b552982a8baee6434cfc13
> >>>>
> >>>> In Windows Explorer, click on Tools|Folder Options|View and check "Show
> >>>> hidden files and folders"  and uncheck  "Hide protected operating
> system
> >>>> files".  (You may want to restore these when you're all finished with
> >>>> HijackThis.)
> >>>>
> >>>> Unzip the downloaded HijackThis to any convenient folder, start it then
> >>>> press Scan. Click on SaveLog when it's finished which will create
> >>>> hijackthis.log. Now click the Config button, then Misc Tools and click
> on
> >>>> Generate StartupList.log which will create Startuplist.txt
> >>>>
> >>>> Then go to one of the following forums:
> >>>>
> >>>> Spyware and Hijackware Removal Support, here:
> >>>> http://216.180.233.162/~swicom/forums/
> >>>>
> >>>> or Net-Integration here:
> >>>>
> >>
> http://www.net-integration.net/cgi-bin/forum/ikonboard.cgi?s=d3c2c886d536d57b5f65b6e40c55365e;act=ST;f=27;t=6949
> >>>>
> >>>> or Tom Coyote here:  http://forums.tomcoyote.org/index.php?act=idx
> >>>>
> >>>> Sign in, then copy and paste both files into a message asking for
> >>>> assistance, Someone will answer with detailed instructions for the
> >> removal
> >>>> of your parasite(s).
> >>>>
> >>>>
> >>>> *******
> >>>> ONLY IF you've successfully eliminated the malware, you can now make a
> >> new,
> >>>> clean Restore Point and delete any previously saved (possibly infected)
> >>>> ones. The following suggested approach is courtesy of Gary Woodruff:
> For
> >> XP
> >>>> you can run a Disk Cleanup cycle and then look in the More Options tab.
> >> The
> >>>> System Restore option removes all but the latest Restore Point. If
> there
> >>>> hasn't been one made since the system was cleaned you should manually
> >> create
> >>>> one before dumping the old possibly infected ones.
> >>>> *******
> >>>>
> >>>>
> >>>> Once you get this cleaned up, you might want to consider installing the
> >>>> SpywareBlaster and SpywareGuard here to help prevent this kind of thing
> >> from
> >>>> happening in the future:
> >>>>
> >>>> http://www.javacoolsoftware.com/spywareblaster.html (Prevents malware
> >> Active
> >>>> X installs) (BTW, SpyWare Blaster is not memory resident ... no CPU or
> >>>> memory load - but keep it UPDATED) The latest version as of this
> writing
> >>>> will prevent installation or prevent the malware from running if it is
> >>>> already installed, and it provides information and fixit-links for a
> >> variety
> >>>> of parasites.
> >>>>
> >>>> http://www.javacoolsoftware.com/spywareguard.html (Monitors for
> attempts
> >> to
> >>>> install malware) Keep it UPDATED.  Both Very Highly Recommended
> >>>>
> >>>>
> >>>> Finally, go to Windows Update and ensure that ALL Critical updates are
> >>>> installed.
> >>>>
> >>>>
> >>>> --
> >>>> Please respond in the same thread.
> >>>> Regards, Jim Byrd, MS-MVP
> >>>>
> >>>>
> >>>>
> >>>>  In news:82A75CF0-9239-48B3-AB82-7FE1413661CC@microsoft.com,
> >>>> xumoe <xumoe@discussions.microsoft.com> typed:
> >>>>> About IE says, IE 6.0.2600.xpcInt-qfe.021108-2107.  Update Version
> >> Q37009,
> >>>>> Q32894.  I've nerver specifically installed XP SP1.  I've been
> assuming
> >>>> I'm at
> >>>>> SP1 level just because of all the Hot fixes in the Add/Remove Programs
> >>>> list that
> >>>>> refer to SP1. All updates I've installed are from the Auto Update
> >>>> functionality
> >>>>> of XP.  I belive I installed all that have been sent.
> >>>>>
> >>>>>> Hi Moe - I'm more than a little confused about what you have
> installed
> >>>> and
> >>>>>> what you've done.  Do you have Win XP HE, SP1 installed w/ ALL
> current
> >>>>>> updates from Windows Update?  A number of the Q's you cite are
> installed as
> >>>>>> part of Windows XP SP1.  Do you have IE6 SP1 installed?  (In IE6
> click
> >> on
> >>>>>> Help|About Internet Explorer and note what it says next to Update
> >>>> Versions:
> >>>>>> It should be something like     ;SP1; Q832894; Q330994; Q831167
> if
> >>>> SP1
> >>>>>> and the latest "rollups" are installed.)
> >>>>>> --
> >>>>>> Please respond in the same thread.
> >>>>>> Regards, Jim Byrd, MS-MVP
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>  In news:9E1DF5FE-6248-42AD-8AAF-AA428BCE37DB@microsoft.com,
> >>>>>> xumoe <xumoe@discussions.microsoft.com> typed:
> >>>>>>> Jim, I downloaded and ran qfecheck.  It listed seveal hotfixes that
> >>>>>> "should be
> >>>>>>> reinstalled, such as, Q308677, Q312370, Q312484,  Q314147, and
> others.
> >>>>>> How do I
> >>>>>>> get them and apply them?  When I check the MS Download Site, my
> search
> >>>>>> yields no
> >>>>>>> results.
> >>>>>>>
> >>>>>>> FYI.  I'm on XP Home Edition 5.1.2600 from Gateway.  To fix my
> original IE
> >>>>>>> problem, I reinstalled XP from the 2 year old  System Disk and
> applied
> >> all MS
> >>>>>>> updates that I was notified about.  IE 6.0 continues to fail.  I've
> run
> >>>>>>> spybot.
> >>>>>>> I have maintained Norton AV for over 2 years, MS Automatic Updates.
> I
> >>>>>> connect to
> >>>>>>> 2 VPN's without problems.  Is it possible the "explorer" program is
> not
> >>>>>>> corrupt,
> >>>>>>> that I just have some settings wrong?  When I use Netscape
> Navigator,
> >>>>>> everything
> >>>>>>> seems to work fine.  The articles I referred to prompting me to
> >> reinstall XP
> >>>>>>> are
> >>>>>>> MSKN 318378, 315341.  The one thing that was good about the
> reinstall is it
> >>>>>>> fixed
> >>>>>>> my corrupted WMI.  I threw all this in, just in case you know of
> users
> >>>>>> with
> >>>>>>> similar problems.  Is it reasonable for me to try to install stall
> XP
> >> from an
> >>>>>>> OEM
> >>>>>>> system disk that comes with a laptop I just purchased for my son?
> >>>>>>>
> >>>>>>>> Hi PLC - There is no direct Repair function for IE6 in XP.  Here
> are
> >>>> some
> >>>>>>>> alternatives:
> >>>>>>>>
> >>>>>>>>
> >>>>>>>> 1.  With XP you need to go to Start|Run and type "sfc /scannow"
> >> (without the
> >>>>>>>> quotes and notice the space between the c and the /.)  Have your XP
> CD
> >>>>>>>> handy
> >>>>>>>> and be prepared to go get a cup of coffee - it takes a while.  This
> >> will do
> >>>>>>>> the same thing as Repair IE6 for XP but a lot more, that is find
> any
> >>>>>> corrupt
> >>>>>>>> system files and replace them.  It does not, however, re-register
> the
> >>>>>>>> various software components (except possibly the ones it replaces?)
> >>>>>> AFAIK.
> >>>>>>>>
> >>>>>>>> Be aware that under certain circumstances (Win2k before SP4 - see
> >> mskb
> >>>>>>>> 814510,
> >> http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q814510) sfc
> >>>>>>>> can erroneously overwrite (restore over) previously installed files
> >>>> from
> >>>>>>>> certain "hotfixes" which will then need to be re-installed.  To
> check
> >>>> for
> >>>>>>>> this, after running sfc, open a Cmd window and enter "qfecheck /v
> >>>> /l:c:\"
> >>>>>>>> (without the quotes).  If you don't have qfecheck installed, it can
> >> be
> >>>>>>>> obtained for XP here:
> >>>>>>>> http://www.microsoft.com/downloads/release.asp?ReleaseID=35468 and
> >> for
> >>>>>>>> Win2k, obtain qfecheck here:
> >>>>>>>> http://www.microsoft.com/downloads/release.asp?ReleaseID=35470
> >>>>>>>>
> >>>>>>>>
> >>>>>>>>
> >>>>>>>> 2.  Another alternative that works on Win2k and may or may not work
> on XP
> >>>>>>>> (but probably does - I've heard both stories), for just IE6 repair
> if
> >>>> you
> >>>>>>>> don't have IE6 listed in Add-Remove Programs, then in Start|Run
> then
> >>>>>> enter
> >>>>>>>>
> >>>>>>>> "rundll32 setupwbv.dll,IE6Maintenance"
> >>>>>>>>
> >>>>>>>> without the quotes, exactly as shown, and select the appropriate
> >> entry.
> >>>>>>>>
> >>>>>>>>
> >>>>>>>>
> >>>>>>>> 3.  If you find that you need to do a re-install of IE6 then you
> can
> >>>>>>>> consider the following,    I can't verify this for XP (I'm Win2k -
> it
> >>>>>> works
> >>>>>>>> there, and I've had good reports from XP users), but you might want
> to give
> >>>>>>>> it a try at your own risk.  Again, enter this at Start|Run without
> >> the
> >>>>>>>> quotes and be careful about the spacing:
> >>>>>>>>
> >>>>>>>> "rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
> >>>>>>>> C:\windows\inf\ie.inf"
> >>>>>>>>
> >>>>>>>>
> >>>>>>>>
> >>>>>>>> 4.  Lastly, here is a link to a MSKB article about re-installing
> >>>> IE6/OE6:
> >>>>>>>>
> >>>>>>>> How to Reinstall or Repair Internet Explorer and Outlook Express in
> >>>>>> Windows
> >>>>>>>> XP (Q318378)
> >>>>>>>> http://support.microsoft.com/?id=kb;en-us;Q318378
> >>>>>>>>
> >>>>>>>>
> >>>>>>>> --
> >>>>>>>> Please respond in the same thread.
> >>>>>>>> Regards, Jim Byrd, MS-MVP
> >>>>>>>>
> >>>>>>>>
> >>>>>>>>
> >>>>>>>>  In news:1bdeb01c450f8$f47200c0$a001280a@phx.gbl,
> >>>>>>>> plc <anonymous@discussions.microsoft.com> typed:
> >>>>>>>>> How do I repair IE 6.0 when it's not listed in the
> >>>>>>>>> add/remove programs in control panel?  OS WinXP.
> 
>