Re: Repair IE 6.0 in XP?

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From: xumoe (xumoe_at_discussions.microsoft.com)
Date: 06/15/04 

Date: Tue, 15 Jun 2004 00:44:01 -0700

No luck...the article is for "ME", XP has no "Load Static VxDs" check box.
I tried "Diagnostic" setting, Applied, Restarted. Kept getting mesaage for Sysconfig when restarting. I tried IE Setup, it failed with same old mesg. I then reran msconfig selecting "Normal", Applied, Restarted OK. I tried IE Setup, it started...but then I got the infamous message, "The software you are installing has not passed Windows Logo testing to verify its compatibility with Windows XP. The software will not be installed." Sure enough it wasn't.
What do you think? 

-- 
old.moe
"Jim Byrd" wrote:
> No Moe - Try this first:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;309314&Product=ie
> 
> -- 
> Please respond in the same thread.
> Regards, Jim Byrd, MS-MVP
> 
> 
> 
>  In news:F775DBDF-3734-426F-A892-9826E56FD687@microsoft.com,
> xumoe <xumoe@discussions.microsoft.com> typed:
> > Jim, Thank you so much for the info you have provided.  I'm starting to go
> to
> > work now.  Unfortunately, after I downloaded IE 6 SP1, I tried to install
> and got
> > an error  message as follows: "A previous installation has pending work
> requiring
> > a reboot.  You need to restart your computer to complete that installation
> before
> > running Internet Explorer Setup.  Setup will now close."  I click OK; it
> closes.
> > Then I reboot and try again. It fails with the same message....
> >
> > In looking back at my notes from May 8, 2004, I see and I remember
> downloading
> > and trying to install IE6 SP1 and getting a messagfe about "not passing
> Logo
> > Testing..."  IE6 SP1 did not fully install.  But, since then, I have
> reinstalled
> > XP, and applied all the Automatic Updates.
> >
> > I'm thiniking that I should reinstall XP again, and then do all that you
> > suggested.  Do you agree.  Or  do you have another suggestion?
> >
> > Thanks.
> >
> >> Hi Moe - You need to download and install SP1 for IE6, then add any
> rollup
> >> "hotfixes" identified by Windows Update.
> >>
> http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.mspx
> >>
> >> You can check as to your OS version by running    Start|Run  enter
> msinfo32
> >> System Summary, Version will show you whether you have XPHE  SP1
> installed.
> >>
> >>
> >> Then I would suggest that you do the following:
> >>
> >> There is substantial possibility of malware.  You might want go to this
> page
> >> at Jim Eshelman's site, here:  http://aumha.org/a/noads.htm or here:
> >> http://inetexplorer.mvps.org/parasite.htm and wait a little bit (be
> >> patient), while an analysis of a number of possible parasites on your
> >> machine will be made to help you identify and remove them.  NOTE:  You
> will
> >> need to disable Ad Blocking in Zone Alarm 3.x, if present or any other Ad
> >> Blocking software which interferes with Java Scripting for this scan to
> >> work.  You should get a message between the two lines of **** giving the
> >> results of the scan.
> >>
> >> Run CWShredder, then AdAware, SpyBot, and HijackThis, below, in that
> order).
> >> Do the following:
> >>
> >>
> >>
> >> Before you try to remove spyware using any of the programs below,
> download a
> >> copy of LSPFIX from any of the following sites:
> >>
> >> http://www.cexx.org/lspfix.htm
> >> http://www.spychecker.com/program/winsockxpfix.html (if your OS is Win2K
> or
> >> XP)
> >>
> >>
> >> The process of removing certain malware may kill your internet
> connection.
> >> If this should occur, this program, LSPFIX, will enable you to regain
> your
> >> connection.
> >>
> >>
> >>
> >> Download, UPDATE before running, and run:
> >> http://209.133.47.200/~merijn/files/CWShredder.exe to remove the
> parasite.
> >> Be sure to close all instances of IE and OE.   You may also get it here
> if
> >> that link is blocked:
> http://www.zerosrealm.com/downloads/CWShredder.zip
> >>
> >> BE SURE that you get v.158 or later!
> >>
> >> You will need to show Hidden files first and then at the end clear the
> >> malware garbage from your System Restore backups after you've cleaned up.
> >> It's best to perform CWShredder (and most other malware fixers too) from
> >> Safe mode and then reboot. AFTER cleaning things up, then you can disable
> >> and then re-enable System Restore.  See ******** below.
> >>
> >> The following links give instructions on how to do these various
> functions:
> >>
> >>
> >> HOW TO Restart in Safe Mode
> >>
> <http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406>
> >>
> >> HOW TO Enable Hidden Files
> >>
> <http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339>
> >>
> >> HOW TO Disable/Flush System Restore  (do this at the end AFTER cleaning
> or
> >> use the suggested procedure for XP at the ******'s)
> >>
> <http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001111912274039>
> >> (WinXP)
> >>
> <http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001012513122239>
> >> (WinME)
> >>
> >>
> >>
> >> Then download and run:
> >> http://www.kellys-korner-xp.com/regs_edits/iegentabs.reg to restore your
> >> tabs and remove any restrictions that the parasite has put in place.
> >>
> >> Now download and run:
> >> http://www.kellys-korner-xp.com/regs_edits/RestoreSearch2.REG to restore
> >> your search functions if they've been affected (as they probably will
> have
> >> been).
> >>
> >>
> >> Be sure that you also download and install hotfix Q816093, here:
> >>
> >> http://support.microsoft.com/?kbid=816093
> >>
> >> which blocks the exploit upon which this parasite family depends.
> >>
> >>
> >>
> >> However, this also indicates that you may have acquired some other
> malware
> >> along the way. If you go to this page at Jim Eshelman's site, here:
> >> http://aumha.org/a/noads.htm and wait a little bit (be patient), an
> analysis
> >> of a number of possible parasites on your machine will be made to help
> you
> >> identify and remove them. NOTE: You will need to disable Ad Blocking in
> Zone
> >> Alarm 3.x, if present or any other Ad Blocking software which interferes
> >> with Java Scripting for this scan to work. You should get a message
> between
> >> the two lines of **** giving the results of the scan.
> >>
> >> Get Ad-Aware 6.0, Build 181 or later, here:
> >> http://www.lavasoftusa.com/support/download/.  UPDATE and run this
> regularly
> >> to get rid of most "spyware/hijackware" on your machine.   If it has to
> fix
> >> things, be sure to re-boot and rerun AdAware again and repeat this cycle
> >> until you get a clean  scan.  The reason is that it may have to remove
> >> things which are currently "in use" before it can then clean up others.
> >>
> >> Another excellent program for this purpose is SpyBot Search and Destroy
> >> available here:  http://security.kolla.de/  SpyBot Support Forum here:
> >> http://www.net-integration.net/cgi-bin/forums/ikonboard.cgi.   I
> recommend
> >> using both normally.  After UPDATING and fixing things with SpyBot S&D,
> be
> >> sure to re-boot and rerun SpyBot again and repeat this cycle until you
> get a
> >> clean "no red" scan.  The reason is that SpyBot sometimes has to remove
> >> things which are currently "in use" before it can then clean up others.
> >>
> >> Note that sometimes you need to make a judgement call about what these
> >> programs report as spyware. See here, for example:
> >> http://www.imilly.com/alexa.htm
> >>
> >> Both of these programs should normally be UPDATED and run after doing any
> >> other fix such as CWShredder and, as a minimum, normally at least once a
> >> week.
> >>
> >>
> >>
> >> If they don't fix it then start here:
> >>
> >> Download HijackThis, free, here:
> >> http://209.133.47.200/~merijn/files/HijackThis.exe  (Always download a
> new
> >> fresh copy of HijackThis [and CWShredder also] - It's UPDATED
> frequently.)
> >> You may also get it here if that link is blocked:
> >>
> http://www.majorgeeks.com/downloadget.php?id=3155&file=3&evp=3304750663b552982a8baee6434cfc13
> >>
> >> In Windows Explorer, click on Tools|Folder Options|View and check "Show
> >> hidden files and folders"  and uncheck  "Hide protected operating system
> >> files".  (You may want to restore these when you're all finished with
> >> HijackThis.)
> >>
> >> Unzip the downloaded HijackThis to any convenient folder, start it then
> >> press Scan. Click on SaveLog when it's finished which will create
> >> hijackthis.log. Now click the Config button, then Misc Tools and click on
> >> Generate StartupList.log which will create Startuplist.txt
> >>
> >> Then go to one of the following forums:
> >>
> >> Spyware and Hijackware Removal Support, here:
> >> http://216.180.233.162/~swicom/forums/
> >>
> >> or Net-Integration here:
> >>
> http://www.net-integration.net/cgi-bin/forum/ikonboard.cgi?s=d3c2c886d536d57b5f65b6e40c55365e;act=ST;f=27;t=6949
> >>
> >> or Tom Coyote here:  http://forums.tomcoyote.org/index.php?act=idx
> >>
> >> Sign in, then copy and paste both files into a message asking for
> >> assistance, Someone will answer with detailed instructions for the
> removal
> >> of your parasite(s).
> >>
> >>
> >> *******
> >> ONLY IF you've successfully eliminated the malware, you can now make a
> new,
> >> clean Restore Point and delete any previously saved (possibly infected)
> >> ones. The following suggested approach is courtesy of Gary Woodruff:  For
> XP
> >> you can run a Disk Cleanup cycle and then look in the More Options tab.
> The
> >> System Restore option removes all but the latest Restore Point. If there
> >> hasn't been one made since the system was cleaned you should manually
> create
> >> one before dumping the old possibly infected ones.
> >> *******
> >>
> >>
> >> Once you get this cleaned up, you might want to consider installing the
> >> SpywareBlaster and SpywareGuard here to help prevent this kind of thing
> from
> >> happening in the future:
> >>
> >> http://www.javacoolsoftware.com/spywareblaster.html (Prevents malware
> Active
> >> X installs) (BTW, SpyWare Blaster is not memory resident ... no CPU or
> >> memory load - but keep it UPDATED) The latest version as of this writing
> >> will prevent installation or prevent the malware from running if it is
> >> already installed, and it provides information and fixit-links for a
> variety
> >> of parasites.
> >>
> >> http://www.javacoolsoftware.com/spywareguard.html (Monitors for attempts
> to
> >> install malware) Keep it UPDATED.  Both Very Highly Recommended
> >>
> >>
> >> Finally, go to Windows Update and ensure that ALL Critical updates are
> >> installed.
> >>
> >>
> >> --
> >> Please respond in the same thread.
> >> Regards, Jim Byrd, MS-MVP
> >>
> >>
> >>
> >>  In news:82A75CF0-9239-48B3-AB82-7FE1413661CC@microsoft.com,
> >> xumoe <xumoe@discussions.microsoft.com> typed:
> >>> About IE says, IE 6.0.2600.xpcInt-qfe.021108-2107.  Update Version
> Q37009,
> >>> Q32894.  I've nerver specifically installed XP SP1.  I've been assuming
> >> I'm at
> >>> SP1 level just because of all the Hot fixes in the Add/Remove Programs
> >> list that
> >>> refer to SP1. All updates I've installed are from the Auto Update
> >> functionality
> >>> of XP.  I belive I installed all that have been sent.
> >>>
> >>>> Hi Moe - I'm more than a little confused about what you have installed
> >> and
> >>>> what you've done.  Do you have Win XP HE, SP1 installed w/ ALL current
> >>>> updates from Windows Update?  A number of the Q's you cite are
> installed
> >> as
> >>>> part of Windows XP SP1.  Do you have IE6 SP1 installed?  (In IE6 click
> on
> >>>> Help|About Internet Explorer and note what it says next to Update
> >> Versions:
> >>>> It should be something like     ;SP1; Q832894; Q330994; Q831167     if
> >> SP1
> >>>> and the latest "rollups" are installed.)
> >>>> --
> >>>> Please respond in the same thread.
> >>>> Regards, Jim Byrd, MS-MVP
> >>>>
> >>>>
> >>>>
> >>>>  In news:9E1DF5FE-6248-42AD-8AAF-AA428BCE37DB@microsoft.com,
> >>>> xumoe <xumoe@discussions.microsoft.com> typed:
> >>>>> Jim, I downloaded and ran qfecheck.  It listed seveal hotfixes that
> >>>> "should be
> >>>>> reinstalled, such as, Q308677, Q312370, Q312484,  Q314147, and others.
> >>>> How do I
> >>>>> get them and apply them?  When I check the MS Download Site, my search
> >>>> yields no
> >>>>> results.
> >>>>>
> >>>>> FYI.  I'm on XP Home Edition 5.1.2600 from Gateway.  To fix my
> original
> >> IE
> >>>>> problem, I reinstalled XP from the 2 year old  System Disk and applied
> all MS
> >>>>> updates that I was notified about.  IE 6.0 continues to fail.  I've
> run
> >>>> spybot.
> >>>>> I have maintained Norton AV for over 2 years, MS Automatic Updates.  I
> >>>> connect to
> >>>>> 2 VPN's without problems.  Is it possible the "explorer" program is
> not
> >>>> corrupt,
> >>>>> that I just have some settings wrong?  When I use Netscape Navigator,
> >>>> everything
> >>>>> seems to work fine.  The articles I referred to prompting me to
> reinstall XP
> >>>>> are
> >>>>> MSKN 318378, 315341.  The one thing that was good about the reinstall
> is
> >>>> it fixed
> >>>>> my corrupted WMI.  I threw all this in, just in case you know of users
> >>>> with
> >>>>> similar problems.  Is it reasonable for me to try to install stall XP
> from an
> >>>>> OEM
> >>>>> system disk that comes with a laptop I just purchased for my son?
> >>>>>
> >>>>>> Hi PLC - There is no direct Repair function for IE6 in XP.  Here are
> >> some
> >>>>>> alternatives:
> >>>>>>
> >>>>>>
> >>>>>> 1.  With XP you need to go to Start|Run and type "sfc /scannow"
> (without the
> >>>>>> quotes and notice the space between the c and the /.)  Have your XP
> CD
> >>>> handy
> >>>>>> and be prepared to go get a cup of coffee - it takes a while.  This
> will do
> >>>>>> the same thing as Repair IE6 for XP but a lot more, that is find any
> >>>> corrupt
> >>>>>> system files and replace them.  It does not, however, re-register the
> >>>>>> various software components (except possibly the ones it replaces?)
> >>>> AFAIK.
> >>>>>>
> >>>>>> Be aware that under certain circumstances (Win2k before SP4 - see
> mskb
> >>>>>> 814510,
> http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q814510) sfc
> >>>>>> can erroneously overwrite (restore over) previously installed files
> >> from
> >>>>>> certain "hotfixes" which will then need to be re-installed.  To check
> >> for
> >>>>>> this, after running sfc, open a Cmd window and enter "qfecheck /v
> >> /l:c:\"
> >>>>>> (without the quotes).  If you don't have qfecheck installed, it can
> be
> >>>>>> obtained for XP here:
> >>>>>> http://www.microsoft.com/downloads/release.asp?ReleaseID=35468 and
> for
> >>>>>> Win2k, obtain qfecheck here:
> >>>>>> http://www.microsoft.com/downloads/release.asp?ReleaseID=35470
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>> 2.  Another alternative that works on Win2k and may or may not work
> on
> >> XP
> >>>>>> (but probably does - I've heard both stories), for just IE6 repair if
> >> you
> >>>>>> don't have IE6 listed in Add-Remove Programs, then in Start|Run then
> >>>> enter
> >>>>>>
> >>>>>> "rundll32 setupwbv.dll,IE6Maintenance"
> >>>>>>
> >>>>>> without the quotes, exactly as shown, and select the appropriate
> entry.
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>> 3.  If you find that you need to do a re-install of IE6 then you can
> >>>>>> consider the following,    I can't verify this for XP (I'm Win2k - it
> >>>> works
> >>>>>> there, and I've had good reports from XP users), but you might want
> to
> >>>> give
> >>>>>> it a try at your own risk.  Again, enter this at Start|Run without
> the
> >>>>>> quotes and be careful about the spacing:
> >>>>>>
> >>>>>> "rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
> >>>>>> C:\windows\inf\ie.inf"
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>> 4.  Lastly, here is a link to a MSKB article about re-installing
> >> IE6/OE6:
> >>>>>>
> >>>>>> How to Reinstall or Repair Internet Explorer and Outlook Express in
> >>>> Windows
> >>>>>> XP (Q318378)
> >>>>>> http://support.microsoft.com/?id=kb;en-us;Q318378
> >>>>>>
> >>>>>>
> >>>>>> --
> >>>>>> Please respond in the same thread.
> >>>>>> Regards, Jim Byrd, MS-MVP
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>  In news:1bdeb01c450f8$f47200c0$a001280a@phx.gbl,
> >>>>>> plc <anonymous@discussions.microsoft.com> typed:
> >>>>>>> How do I repair IE 6.0 when it's not listed in the
> >>>>>>> add/remove programs in control panel?  OS WinXP.
> 
>
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