cannot access a particular site (3rd time trying you guys)

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From: mmrollins (anonymous_at_discussions.microsoft.com)
Date: 05/23/04 

Date: Sat, 22 May 2004 17:02:38 -0700

We are running xp home edition on a Microsoft MN510
wireless adaptor and have posed the same problem twice
before. Please do not tell us to rename the HOST file
again... IT DOESN'T SOLVE THE PROBLEM!!! We did the
destructive HP system restore TWICE and it didn't solve
the problem. This is the only site we have found at
Microsoft to ask a question that doesn't want to charge
$35 to send an email about problems with a product that
is still under warranty.

We are unable to access "My family.com" all we get is
the generic 'page cannot be found' on IE, on Netscape
we get 'connection refused' I have been going to this
site for yrs. I then downloaded some microsoft windows
updates and have not been able to access it since. I
can access it from my computer at work, and we have no
problem accessing any other site.

Last Sunday my husband was at the HP help and support
center for 10 hrs with different techs trying to solve
the problem....to no avail. We tried changing the
registry and all the ie settings that the techs at HP
could think of, among a few dozen other things. All that
was accomplished was that our system got so MESSED UP we
had to do a destructive system restore...therefore losing
a lot of info. And still the problem exists...

Right now the only thing I would like to do is a C
format and completely clean the drive....but I
can't....HP did not give me a copy of Windows XP with
this $1300 computer I bought!! I am still under
warranty, how do I get a tech out to my home to fix my
system, or how do I do a COMPLETE C: format without an xp
disk?

In plain English, HOW DO I GET THIS PROBLEM SOLVED????????

 

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