Re: Trouble staying connected after 10-15 mins.
From: *Vanguard* (no-email_at_post-reply-in-newsgroup.invalid)
Date: 03/17/04
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Date: Wed, 17 Mar 2004 03:44:24 -0600
"JonRogers" said in
news:E486AFB8-BF13-4024-9174-E2BB1D69CCE8@microsoft.com:
> Okay my problem is that I will be surfing for about 10-15 minutes and
> then my connection drops. I have cable internet and when I call the
> company which happens to be cox they tell me that my modem is still
> connected and they have me reboot and then tell me great it works
> now. Well at the beginning of each call I tell them that in order to
> recover my surfing ability I have to reboot. All that they do is
> tell me to reboot and that they can have some incompetent tech come
> out and try to fix it. So whats up with this? Let me know if more
> info is required and feel free to e-mail me.
Did their tech run a signal test to ensure sufficient signal strength?
I believe they can only measure the WAN side of the cable modem, not the
LAN side.
When the connection drops, have you tried disabling and reenabling the
LAN connectoid? Have you tried running the following commands:
ipconfig /release *
ipconfig /flushdns (optional)
ipconfig /renew
You don't mention if you are also using a [NAT] router. If your
computer is connected directly to the cable modem, the above commands
will work to get the cable modem's DHCP server to renew your IP lease
with it. If you have a router between your computer and the cable
modem, the commands will only get your router's DHCP server to do the IP
renew. You'll have to open the web page for the router to use its
built-in Release and Renew functions to have its IP renewed that the
cable modem assigned to the router.
I haven't seen a virus that can reach out to disable a cable modem.
Also, since you are rebooting your computer to fix the problem,
obviously the problem was not with the cable modem that remained powered
up during the entire reboot of your computer. I'm assuming by "reboot"
that you meant you were rebooting your computer instead of using the
cable modem's web page to "restart" the cable modem.
Have you updated your anti-virus software and ran a full scan? Have you
ran Ad-aware and Spybot to check for spyware?
You make no mention of which version of Windows that you are running.
In fact, you don't even mention that you are running Windows at all
(there were Unix versions of IE but no longer supported). If using an
NT-based version of Windows, have you checked the Event Viewer logs to
see if there was an error at the time of the disconnect?
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