Re: Microsoft Internet Explorer has encountered a problem and needs to close.

From: Frank Saunders, MS-MVP (franksaunders_at_mvps.org)
Date: 03/16/04 

Date: Tue, 16 Mar 2004 11:32:35 -0600

"steed4660" <anonymous@discussions.microsoft.com> wrote in message
news:AE0E40F4-4618-469B-AFFE-4DBC50E7BDA4@microsoft.com
> Running MS Internet Explorer 6.0 with all updates and fixes. When
> clicking on IE, I'm getting a new window (new to me) which says,
> "Microsoft Internet Explorer has encountered a problem and needs to
> close. We are sorry for the inconvenience. If you were in the middle
> of something, information you were working on might be lost." Then a
> checkbox is provided to restart Microsoft Internet Explorer. Below
> that is another sentence which says, "Please tell Microsoft about the
> problem. We have created an error report that you can send to help
> us improve Microsoft Internet Explorer. We will treat this report as
> confidential and anonymous." Then I'm provided with checkbox options
> to either send the error report or don't send. If I attempt to send
> the error report, I receive another error message from Iexplore that
> says, "This program has performed an illegal operation and will be
> shut down." Details of the error message are Appname: Iexplore.exe,
> Appversion: 6.0.2800.1106, Modname: kernal32.dll., modvers:
> 4.10.0.2222, offset: 0000a138.
>
> My apologies for the length of this message but the bottom line is
> the above error information is Greek to me and I still can't open IE.
> Downloaded all updates, uninstalled, reinstalled, checked Spybot et
> al. Any suggestions?

A. See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

B. You may need new video drivers. Check the site for your video board
manufacturer. Meanwhile you can do the following:
1. Use the default mouse pointers.
2. Turn down your color depth. (Right click the desktop and choose
Properties | Appearance | Settings) Some people find that increasing color
depth helps.
3. Turn down your graphics hardware acceleration. (For Win 98, Start |
Settings | Control Panel | System | Performance | Graphics button) You will
see little, if any, performance degradation.
4. Turn off your desktop wallpaper.

If these make the problem go away you need new video drivers.

If you have an ATI video board, try adding these lines to System.ini

[display]
DevBMP=0 <--- That's a zero 

-- 
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup.  Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/
Quantcast