Re: connecting to internet
From: Frank Saunders, MS-MVP (franksaunders_at_mvps.org)
Date: 03/25/04
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Date: Thu, 25 Mar 2004 16:54:21 -0600
"BDECKED" <anonymous@discussions.microsoft.com> wrote in message
news:1379401c412b1$a6ca6590$a501280a@phx.gbl
> Hi all, hope someone can help.
>
> WE are running Windows XP upgrade from Win 98 and
> everything was working fine until a few days ago when we
> couldn't log on the the internet with IE. Our connection
> is OK as we also have AOL and connection through them is
> OK. We get a message saying "IE has experienced a problem
> and is shutting down. WE have tried the following:
>
> downloading a new version of IE but we gwet a message
> saying we have a later version and installation of the new
> version stops.
>
> re-installing Windows XP but are told the OS already
> exists and we can't reinstall.
>
> WE thought of un-installing IE in order to install a new
> version but have been unable to figure out how to un-
> install.
>
> Would appreciate any help/direction to fix this problem.
>
> Thanks
First eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two programs.
CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post back
in the same thread.
-- Frank Saunders, MS-MVP, IE/OE Please respond in Newsgroup. Do not send email http://www.fjsmjs.com Protect your PC http://www.microsoft.com/security/protect/
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