Re: cannot access IE

From: Mike Burgess (winhelp2002_at_spamthis.com)
Date: 02/28/04 

Date: Sat, 28 Feb 2004 16:41:10 -0500

James,
>"Thanks...went to that site. But where do I begin"
Start with CWShredder
Then install either Ad-Aware or SpyBot
Finish up with HijackThis
____________________________________________________________
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 02-24-04]
Please post replies to this Newsgroup, email address is invalid 

--
<anonymous@discussions.microsoft.com> wrote in message
news:3acb01c3fe30$c168ebf0$a001280a@phx.gbl...
>
> >-----Original Message-----
> >James,
> >The first thing to do is to scan your system for the
> possibility of
> >unknown\unwanted spyware or parasites that may be causing
> your problem(s).
> >
> >Dealing with Unwanted Spyware, Parasites, Toolbars and
> Search Engines
> >http://mvps.org/winhelp2002/unwanted.htm
> >__________________________________________________________
> __
> >Mike Burgess  [MVP Windows Shell\User]
> http://www.mvps.org/winhelp2002/
> >Blocking Spyware, Adware, Parasites, Hijackers, Trojans,
> with a HOSTS file
> >http://www.mvps.org/winhelp2002/hosts.htm [updated 02-24-
> 04]
> >Please post replies to this Newsgroup, email address is
> invalid
> >--
> >
> ><anonymous@discussions.microsoft.com> wrote in message
> >news:400701c3fe28$10526c90$a101280a@phx.gbl...
> >>
> >> >-----Original Message-----
> >> >James,
> >> >Understanding and Troubleshooting Unrecoverable Errors
> >> (Faults) in IE
> >> >http://support.microsoft.com/?kbid=276393
> >> >
> >> >The IE Error Report generates a "appcompat.txt" file.
> >> >This can usually be found in:
> >> >
> >> >C:\Documents and Settings\<user name>\Local
> Settings\Temp\
> >> >
> >> >Paste the contents (if found) in your next message.
> >>
> >__________________________________________________________
> >> __
> >> >Mike Burgess  [MVP Windows Shell\User]
> >> http://www.mvps.org/winhelp2002/
> >> >Blocking Spyware, Adware, Parasites, Hijackers,
> Trojans,
> >> with a HOSTS file
> >> >http://www.mvps.org/winhelp2002/hosts.htm [updated 02-
> 24-
> >> 04]
> >> >Please post replies to this Newsgroup, email address is
> >> invalid
> >> >--
> >> >
> >> >"James" <anonymous@discussions.microsoft.com> wrote in
> >> message
> >> >news:39c001c3fe15$4bea23f0$a401280a@phx.gbl...
> >> >>
> >> >> >-----Original Message-----
> >> >> >I got booted off IE and when I try and get back on,
> I`m
> >> >> >given the error messages and asked if I want a
> report
> >> >> sent
> >> >> >in.  I`m able to get online using MSN Explorer, but
> >> still
> >> >> >unable to using IE, which I prefer.  When I did an
> >> error
> >> >> >scan in the Help section, it turned up these
> things...
> >> >> >
> >> >> >(i ex`d out the addy)
> >> >> >
> >> >> >The application, C:\Program Files\Internet
> >> >> >Explorer\iexplore.exe, generated an application
> error
> >> The
> >> >> >error occurred on 02/27/2004 @ 13:28:34.807 The
> >> exception
> >> >> >generated was c0000005 at address xxxxxxxx (ntdll!
> >> >> >RtlAllocateHeap)
> >> >> >
> >> >> >Faulting application iexplore.exe, version
> >> 6.0.2800.1106,
> >> >> >faulting module ntdll.dll, version 5.1.2600.1217,
> fault
> >> >> >address xxxxxxxxxx
> >> >> >
> >> >> >
> >> >> >The application, C:\Program Files\Internet
> >> >> >Explorer\iexplore.exe, generated an application
> error
> >> The
> >> >> >error occurred on 02/27/2004 @ 18:34:59.086 The
> >> exception
> >> >> >generated was c0000005 at address xxxxxxx (winshow)
> >> >> >
> >> >> >....please help?
> >> >> >.
> >> >> >
> >> >> this was the initial message i recieved...
> >> >>
> >> >> Internet Explorer has encountered problems and needs
> to
> >> >> close.  We have created an error report that you can
> >> send
> >> >> to help us improve IE.  We will treat this report as
> >> >> confidential.
> >> >>
> >> >> click for details...
> >> >>
> >> >> This report includes information regarding the
> condition
> >> >> of IE when the problem occurred; the operating system
> >> >> version and computer hardware in use, your digital
> >> product
> >> >> ID, which could be used to identify your liscence,
> and
> >> the
> >> >> Internet Protocal address of your computer.
> >> >>
> >> >> again, click for more info...
> >> >>
> >> >> then the jibberish...something about Exceptional
> >> >> Information, code and flags.   Something on System
> Info,
> >> >> vendor code, bla bla.   Module 1  Image base, Image
> >> size,
> >> >> etc... and all the rest a lot of technical stuff
> about
> >> >> modules 1,2, 3, etc...   that`s it.
> >> >
> >> >
> >> >.Mike...Local Settings are not found in the areas you
> >> specified. There is an NT User DAT file.  No idea what
> >> that is, or if it has anything to do with my problem.
> >> >
> >
> >
> >.Thanks...went to that site.   But where do I begin?
> What do you recommend?   There were so many downloads
> there.
> >

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