Re: cannot access IE
From: Mike Burgess (winhelp2002_at_spamthis.com)
Date: 02/28/04
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Date: Sat, 28 Feb 2004 14:15:29 -0500
James,
The first thing to do is to scan your system for the possibility of
unknown\unwanted spyware or parasites that may be causing your problem(s).
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
____________________________________________________________
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 02-24-04]
Please post replies to this Newsgroup, email address is invalid
-- <anonymous@discussions.microsoft.com> wrote in message news:400701c3fe28$10526c90$a101280a@phx.gbl... > > >-----Original Message----- > >James, > >Understanding and Troubleshooting Unrecoverable Errors > (Faults) in IE > >http://support.microsoft.com/?kbid=276393 > > > >The IE Error Report generates a "appcompat.txt" file. > >This can usually be found in: > > > >C:\Documents and Settings\<user name>\Local Settings\Temp\ > > > >Paste the contents (if found) in your next message. > >__________________________________________________________ > __ > >Mike Burgess [MVP Windows Shell\User] > http://www.mvps.org/winhelp2002/ > >Blocking Spyware, Adware, Parasites, Hijackers, Trojans, > with a HOSTS file > >http://www.mvps.org/winhelp2002/hosts.htm [updated 02-24- > 04] > >Please post replies to this Newsgroup, email address is > invalid > >-- > > > >"James" <anonymous@discussions.microsoft.com> wrote in > message > >news:39c001c3fe15$4bea23f0$a401280a@phx.gbl... > >> > >> >-----Original Message----- > >> >I got booted off IE and when I try and get back on, I`m > >> >given the error messages and asked if I want a report > >> sent > >> >in. I`m able to get online using MSN Explorer, but > still > >> >unable to using IE, which I prefer. When I did an > error > >> >scan in the Help section, it turned up these things... > >> > > >> >(i ex`d out the addy) > >> > > >> >The application, C:\Program Files\Internet > >> >Explorer\iexplore.exe, generated an application error > The > >> >error occurred on 02/27/2004 @ 13:28:34.807 The > exception > >> >generated was c0000005 at address xxxxxxxx (ntdll! > >> >RtlAllocateHeap) > >> > > >> >Faulting application iexplore.exe, version > 6.0.2800.1106, > >> >faulting module ntdll.dll, version 5.1.2600.1217, fault > >> >address xxxxxxxxxx > >> > > >> > > >> >The application, C:\Program Files\Internet > >> >Explorer\iexplore.exe, generated an application error > The > >> >error occurred on 02/27/2004 @ 18:34:59.086 The > exception > >> >generated was c0000005 at address xxxxxxx (winshow) > >> > > >> >....please help? > >> >. > >> > > >> this was the initial message i recieved... > >> > >> Internet Explorer has encountered problems and needs to > >> close. We have created an error report that you can > send > >> to help us improve IE. We will treat this report as > >> confidential. > >> > >> click for details... > >> > >> This report includes information regarding the condition > >> of IE when the problem occurred; the operating system > >> version and computer hardware in use, your digital > product > >> ID, which could be used to identify your liscence, and > the > >> Internet Protocal address of your computer. > >> > >> again, click for more info... > >> > >> then the jibberish...something about Exceptional > >> Information, code and flags. Something on System Info, > >> vendor code, bla bla. Module 1 Image base, Image > size, > >> etc... and all the rest a lot of technical stuff about > >> modules 1,2, 3, etc... that`s it. > > > > > >.Mike...Local Settings are not found in the areas you > specified. There is an NT User DAT file. No idea what > that is, or if it has anything to do with my problem. > >
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