RE: Problem deploying MS Office 2003 from Group Policy, others work
- From: Brautiganr <Brautiganr@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 27 Mar 2008 09:17:00 -0700
I've found my problem! It turned out to be a corrupt copy of MS Office on our
DFS share which wasn't the path I was looking at, considering the errors I
was looking at. Once we copied up a fresh copy of Office from a known working
set, the issue resolved itself.
Hope this helps someone else out.
"Brautiganr" wrote:
Hello,.
I've been having this problem for a few weeks now and I'm hoping someone
here has seen this before and can help.
We deploy all of our software through Group Policy, standard DFS links, etc
in a large mixed 2000/2003 Domain environment. We image machines using
Microsoft RIS and then use GPOs to deploy a standard set of software to
machines. Recently, we when RIS a new machine, all of the standard set of
software is deployed to the machine except for MS Office. I see that Office
tries to install at logon but then fails. We've rebuilt the DFS links and
server that houses this as part of a recent upgrade from 2000 to 2003 but
this has made no difference.
The Event Viewer error is:Event ID 108, Failed to apply changes to software
installation settings... "the installation source for this product is not
available, verify that the source exists and that you can access it".
All other packages deploying from the same DFS works just fine. I did audit
the Windows Installer service for Deployment related actions and here is
what I think is relevant:
******* CommandLine: **********
MSI (s) (78:98) [13:07:47:748]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (78:98) [13:07:47:748]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (78:98) [13:07:47:748]: User policy value 'DisableMedia' is 0
MSI (s) (78:98) [13:07:47:748]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (78:98) [13:07:47:748]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (78:98) [13:07:47:748]: SOURCEMGMT: Looking for sourcelist for
product {90120409-6000-11d3-8cfe-0150048383c9}
MSI (s) (78:98) [13:07:47:748]: SOURCEMGMT: Adding
{90120409-6000-11d3-8cfe-0150048383c9}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Now checking product
{90120409-6000-11d3-8cfe-0150048383c9}
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Media is enabled for product.
MSI (s) (78:98) [13:07:47:788]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:07:47:788]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Attempting to use raw
LastUsedSource value.
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Source with value name
'LastUsedSource' is blank
MSI (s) (78:98) [13:07:47:788]: Note: 1: 1706 2: -2147483647 3: STD11.MSI
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Processing net source list.
MSI (s) (78:98) [13:07:47:788]: SOURCEMGMT: Trying source
\\ourdomain.org\dfs\SOE\Packages\Microsoft\Office\11.0 SP2\.
MSI (s) (78:98) [13:08:03:732]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (78:98) [13:08:03:823]: Incrementing counter to disable shutdown.
Counter after increment: 1
MSI (s) (78:98) [13:08:04:435]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: 0
MSI (s) (78:98) [13:08:04:435]: SOURCEMGMT: Source is invalid due to client
source our of sync (product code is the same).
MSI (s) (78:98) [13:08:04:435]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1731 2: -2147483645 3: STD11.MSI
MSI (s) (78:98) [13:08:04:435]: SOURCEMGMT: Processing media source list.
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\Media 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1706 2: -2147483647 3: STD11.MSI
MSI (s) (78:98) [13:08:04:435]: SOURCEMGMT: Processing URL source list.
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (78:98) [13:08:04:435]: Note: 1: 1706 2: -2147483647 3: STD11.MSI
MSI (s) (78:98) [13:08:04:446]: Note: 1: 1731 2: 3: STD11.MSI
MSI (s) (78:98) [13:08:04:446]: SOURCEMGMT: Failed to resolve source
MSI (s) (78:98) [13:08:04:486]: MainEngineThread is returning 1612
MSI (c) (84:74) [13:08:04:526]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (84:74) [13:08:04:526]: MainEngineThread is returning 1612
=== Verbose logging stopped: 3/19/2008 13:08:04 ===
Specifically the "SOURCEMGMT: Source is invalid due to client source our of
sync (product code is the same)." looks strange to me. Can anyone help me
with this error?
Strangely enough, if I install office package manually from the DFS (msiexec
/i transforms=setup, etc) office installs but then upon reboot, office is
removed by the same group policy that is meant to deploy it.
I've been pulling my hair out over this one for a while now- any help would
be great!
Thanks,
richard
- References:
- Problem deploying MS Office 2003 from Group Policy, others work
- From: Brautiganr
- Problem deploying MS Office 2003 from Group Policy, others work
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