Re: Event 1030 GPO problem with specific on specific PC

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From: Owen Williams (SpamProof_at_comcast.net)
Date: 09/15/04

  • Next message: Shenan Stanley: "Re: users locking eachother out" 
    Date: Tue, 14 Sep 2004 23:11:54 -0400

    Mikael:

    I found a solution, described at the end of this post. As to your
    comments ...

    RE: My Documents redirection used to work well, but suddenly, a user can
    just lose the redirection and logging on/off, restarting, rejoining the
    domain, etc. does not help. Meanwhile, other users have it working. A
    week later, someone else lose their redirection.

    There do appear to be some similarities with my problem, but there are
    also some significant differences. Specifically:

    * My users are not randomly losing My Documents redirection. Once it
    works, it (so far) works permanently.

    * UserA on PC01 gets My Documents redirection. UserA on PC02, however,
    does not. Both are repeatable. In contrast, Administrator on both PC01
    and PC02 gets My Documents redirection.

    RE: Making a quick search on the error msg posted above leads to the
    suggestion of making sure the DFS service is running on both domain
    controllers - which they do.

    I am using a Small Business Server. There is only one DC and Dfs is not
    used.

    RE: Our My Documents redirection uses the "advanced" GPO setting,
    redirected on user groups using the %HOMESHARE% and %HOMEPATH%
    environment variables.

    I am using the "basic" setting, where everyone is redirected to \\Users
    \<username>.

    RE: The same goes for the H:\ mapped share, which points to the user's
    home directory.

    I have never had a problem with this, either, even with UserA on PC02.

    RE: Since the installation of Windows XP SP2, a few more lost their
    redirections. We had this problem before though, so I don't know if it's
    SP2 related.

    For me, the problem preceded SP2 and did not get any worse with the
    update.

    THE SOLUTION WHICH WORKED (SO FAR) FOR ME:

    Other (earlier) posts in various newsgroups - most notably, EventID.net,
    suggested that a problem with a user's profile could be the cause of
    failures to apply GPOs, which is the root cause of My Documents
    redirection failures. This was consistent with what I was seeing. I
    was NOT using roaming profiles, so UserA's profile on PC01 was
    (potentially) different than it is on PC02. Furthermore, PC01 was
    installed with WinXP Pro from scratch while PC02 ran WinXP Home for 2
    years and then was upgraded to WinXP Pro. UserA's profile on PC01 was
    created "fresh" while on PC02 it was migrated when PC02 was joined to
    the domain.

    I did not find specific information concerning WHAT gets screwed up in
    the profile or WHY it causes GPO failures. However, the fix steps were
    reasonably uniform:

    1. Logon to the problem PC as Administrator.

    2. Backup the profile of the problem user. (E.g., copy it elsewhere.
    Be sure hidden and system files are copied! For example, \Documents and
    Settings\<username>\Local Settings\Application Data\Microsoft\Outlook
    often contains .OST and/or .PST files. I compared the total size and
    number of files in the original and backup before proceeding to Step 3.)

    3. Delete the problem profile. (Right-click My Computer -> Properties
    -> Advanced Tab -> User Profiles [Settings] button. Select the profile
    to be deleted with care!)

    4. Logoff Administrator; logon as the problem (domain) user to recreate
    the profile.

    5. Restore (copy back) the files from the backed-up profile. (Be
    careful about what gets overwritten!)

    When I did this for UserA on PC02, the 1030 and 40961 events stopped and
    My Documents redirection worked.

    -- Owen

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