Re: Explorer.exe not loading at startup

I just have to clear this with my managers and I'll send the info .
"David Shen [MSFT]" <v-dashen@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:$E2Vp3upJHA.1856@xxxxxxxxxxxxxxxxxxxxxxxxx
Hi,

Thanks for the reply.

To analyze the issue, would you please reproduce the issue and then
collect
and send the userenv.log to tfwst@xxxxxxxxxxxxx so that we can assistant
with you further?

Please create a new user account either in the Active Directory or the
local computer, and then logon the problematic computer with the new user,
and then collect the userenv.log.

Thanks for the co-operation.

David Shen
Microsoft Online Technical Support



.

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