Re: Windows File Protection/'Wrong CD' Problem
- From: "R. C. White" <rc@xxxxxxxxxxxx>
- Date: Thu, 17 Nov 2005 16:55:18 -0600
Hi, Tom.
The BTW after your sig is the key to your problem, I suspect. WinXP Tablet 2005 is much later than SP2, which is dated August 4, 2004, and all of SP2 that is required for your system should be incorporated in it. Also, since it was pre-installed on your computer by Gateway, you are running an OEM version of Windows. A major part of the OEM contract between Gateway and Microsoft requires Gateway, not Microsoft, to support Windows on that computer. Gateway probably customized Windows to fit their computer hardware and MS does not know what is now in the OEM Windows. When you ordered the SP2 CD from MS, you should have told them that you have an OEM version of Windows.
I've never had a Gateway, but I suspect that all the files you need might be on a hidden partition within your computer. Did you get an owner's manual with the computer? Have you read it?
Your next step should be to contact Gateway tech support. That should have been your first step.
RC -- R. C. White, CPA San Marcos, TX rc@xxxxxxxxxxxxx Microsoft Windows MVP
"Tom Nielsen" <Talla@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:8403F1F5-F3C4-47EE-B984-C813A83AB0CE@xxxxxxxxxxxxxxxx
While using Add/Remove Programs to remove an unwanted program I received the
message:
"Files that are required for Windows to run properly have been replaced by
unrecognized versions. To maintain system stability, Windows must restore the
original versions of these files.
"Insert your Windows XP Professionl Service Pack 2 CD now."
I had encountered this same message a week ago when I tried to install drivers for an Epson scanner but didn't have that CD, so I ordered the Windows XP Service Pack 2 CD from MS; it arrived yesterday.
After inserting the CD Ireceived this message:
"The CD you provided is the wrong CD. Please insert the Windows XP Profesional Service Pack 2CD into your CD-ROM drive."
What now?
BTW, I am logged on with administrator privileges . The system is a new
Gateway Convertible Notebook (CX200X) with Windows XP Tablet 2005 installed.
.
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